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August 2024 by Charlene Williams
Hertz is the BEST COMPANY I HAVE WORKED WITH EVERY. I HAVE BOUGHT 2 CARS FROM THE CLEARWATER DEALERSHIP AND THEY TREATED ME LIKE A QUEEN.
THERE IS A NEWS PAPER CALLED "THE WING" TALKING BAD ABOUT HERTZ. I KNEW I needed to say something. The paper posted a trouble in 2021 but has been handled. There was no need to post it. Looks like a mean spirited act from The Wing, no other reason. Love ❤️ ❤️ ❤️ Hertz
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August 2024 by tianna keaney
False advertisement! Did not say on the website had to book 24 hr notice with debit card payment. Ubered from hotel and was stranded after they denied giving us a car. Even spoke to employee on the phone and he said we could book a car. Clerk told customer we should ask another the policy that we did not know about. Horrible service! GM Kyle said he didn’t know why the policy isn’t on the website and there was nothing he could do!
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May 2024 by Allen Vansen
Worst customer service I have ever experienced.
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March 2024 by niyati doshi
Booked a car and had confirmationWent to pick up and while the guy has cars they did not have one that was in the class we had booked even though we booked directly from their website.So given they don’t have proper management of their own inventory - the resolution is to tell the customer we can give you another car for $40/day more instead of saying we messed up and let us get you the best car feasible for the price you booked.My husband is a Hertz president circle gold plus member and honestly loyalty program member or not should not matter but even though he is a member / there was no attempt to remediateWhen asked what is our options the attend saidYou can either upgrade or I can cancel your reservationTravelers beware of the bait and switch and the fact that you may plan based on a confirmation email and not have a car when you get there or plan to pay $40+/ day extraWe went with enterprise - they even came and picked us upI wish we could give negative starsUpdate - even after someone responded below, no one has called to ask what really happened and learn how to improve in future.So someone responding to these comments should be considered useless and just patronizing …
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March 2024 by Nilay Doshi
Bait and switch alert - booked a car online 2hrs prior to pick up time - to me this would mean they know what their inventory within 2hrs. I got a confirmation email.Took an Uber to go to the pickup center and their representative said they don’t have a car in that class and have one available for $40/day more.No apologies, no trying to do anything else to remediate - just take it or leave it.And then he cancelled my reservation!So don’t trust online inventory, rates and good luck when you get there - as you may or may not get a vehicleConfirmation emails or numbers are just evidence that you attempted to book something not confirmation that you booked it ?
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July 2023 by Alejandra Valle
Cameron genius! Super friendly, attentive and understanding! It helped us a lot!
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March 2023 by Michael Morandini
Overcharged my vehicle and can’t get in touch with any representative. Stay away from Hertz especially at the Clearwater Beach rental.
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February 2023 by coco fowler
This is a 5-star rating for Cameron, a Hertz Clearwater representative who always goes above & beyond with my rental needs!I’ve always had good service here but, Cameron really takes the service to the next level.Recently, the car I rented wasn’t available on the day of pick up (the other driver was stuck in bad traffic, which I understand. It happens.) So, Cameron ensured the next available car in that same class, was spotless & ready to go once we arrived!I also ask A LOT of questions, to make sure there are never any surprises. He answers all of them professionally & shows nothing but good customer service. So, Cameron, thank you!
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December 2022 by Barry McGraw
Have been waiting for them (Hertz Marriott clearwater) since 9am (25 minutes)
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September 2022 by OAL
Taking reservations when they have no cars, can’t pay by debit card the same day because that’s the policy, how about to have the policy that you don’t take reservations when you have no cars.
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August 2022 by Faruk Sisic
When you reserve a car, make sure to call and check if they actually have a car for you. I did an online reservation and it was confirmed but when I went to pick up the car, it was not available. I was lucky that they had a Van but that cost me a lot more than the mid size car I requested. Also they charge fees that they don't properly disclose upfront.
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August 2022 by Otar Lezhava
Taking reservations when they have no cars, can’t pay by debit card the same day because that’s the policy, how about to have the policy that you don’t take reservations when you have no cars.
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January 2022 by marquita kendrick
Everything was fine until I started getting charges on a card that was NOT authorized. I gave a card and then I said I'd like to switch cards. I read the views and still went to get the car (silly me)! All of the complaints were unanswered! They responded to what they wanted to respond to or if they did respond it was a slick response! Hertz is good Rental just not this locaton
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December 2021 by Jordan Feist
Cameron is by far the best Hertz Rep I have ever dealt with. The location of this place was beyond convenient and Cameron accommodating my last minute booking with a smile was great.
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September 2021 by Gabby
Renting and returning was quick, easy and simple. Wish I remembered the name of the gentlemen that helped me he was very nice and informative he also gave us a very nice rental that we loved! I definitely recommend their location.
