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September 2024 by Ronald Edick
Hannah Hamedi was excellent to work with no pressure and over all experience buying a jeep was great!!
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August 2024 by mcb
I was there this morning and Justine was AWESOME ...great employee who really knew so much about my car. Such a good experience every time I go to get my car worked on there. And a free car wash .....so glad she was my service advisor !!
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August 2024 by Richard Yepes
Great experience every time bringing my vehicle in. Highly recommend!!!!
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July 2024 by Melissa Burdick
Fantastic service department. Special attention to Peyton! She took care of me and my car despite being a walk in from out of state. Had a family emergency in Florida and needed my car checked before driving almost 1500 miles north. Desparate and frustrated as many shops couldn’t squeeze me in. Peyton took care and called the appropriate people and squeezed me in. Forever grateful for the compassion and kindness she gave me in my time of need. Thank you so very much for showing true southern hospitality.
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July 2024 by Bonny Thatcher
Love my new 2025 forester .
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June 2024 by Carlos Serrano
Excellent place!
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June 2024 by Jay Rosenfeld
This weekend we bought a used Hyundai for our son. Fitzgerald Kia was like a breathe of fresh air. No high pressure sales tactics, no hidden charges. Stacy was extremely helpful and a pleasure to work with. After having a number of negative experiences at other dealerships it was so nice to find a dealer who doesn’t play games with the customer. We’ll be back!
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April 2024 by David Cormier
Always a great experience
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April 2024 by tgb florida
Be careful when using the service department. If your Service is under warranty, they will still try to get some money out of you. Example saying you need a new battery. Which was $350., That’s insane. Just be careful. Remember, you can always get your own battery or decline that service.
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April 2024 by Petialaughs
Bought a 2016 Hyundai Tuscon Sport from Fitzgerald Auto Mall in January of this year (50k miles). The car buying experience was simple and there was never any pressure, hidden charges or added garbage fees like most other dealerships do. So sick of those tactics.
Before buying, we looked up the cash value of the vehicle if we were to sell it the day we bought it and the cash price was very close to purchase price, so we felt as though we were getting the car for a fair price.
Our saleswoman was named Marie. She was nice and very busy dealing with us and another customer at the same time. Never did she lose her composure with us even though we were not the easiest customers to handle. We are pretty picky when it comes to big purchases, and she handled us professionally. I would recommend asking for her. As a matter of fact, the entire staff has been outstanding to us in every way.
Fitzgerald has a 4 month or 4,000-mile limited warranty that comes included in the purchase of all their vehicles. They have varying levels of this warranty depending on the car you buy, and they will tell you before you buy which level the car comes with. Last week our "new to us" car suddenly flashed pretty much every yellow warning light you could think of on the dashboard, yet the car drove well. It was an electrical system issue. Since we are still in the warranty period, I called service and scheduled an appointment.
Never have I EVER been in contact with a service department receptionist (I wish I remembered her name) who was so hard working to go above and beyond to have all my questions answered. At one point, she even hunted down our saleswoman to get some information from her and then personally called me back to give it to me instead of ignoring me or making me wait for Marie to call me back. She provided quick and timely information which put my mind at ease that the repairs would be fully covered by Fitzgerald. This may not seem like a big deal to whoever may be reading this review, but it was to me. Especially since we have an hour and half drive to get there, and it would have stunk to have driven all that way to discover the work was not covered. She went out of her way to take care of me, and I so appreciated her effort. She closed the call by telling me to "Have a blessed day." I loved that! It's a very personal thing to say. Not a business thing to say. The little things like that really do matter to those who are paying attention.
We took our car there and dropped it off last night. We got a text message this morning letting us know they have it in their possession and we were also given many direct contact numbers to our serviceman in case we had questions. A couple hours later we received a phone call. They diagnosed the issue and repaired our car under the warranty, as promised, so there is no cost associated with this repair besides our travel and our car is back in mint condition.
Thus far, our experience with this car dealership has been the best one we've ever had.
Now is probably the very worst time to have to purchase a car with the prices being so darned high on just about everything a consumer needs. Plus, the cost of borrowing is high too. It's such a stressful purchase to make. Especially when you are signing up for a HUGE liability like a car.
This is why we are glad that we found Fitzgerald to make our purchase. No dirty car salesman to deal with who try to steal the money right out of your pocket with every word they mutter out of their slimy worm mouths. No scummy sales/finance manager making scummy sales deals in the back room that benefit them and not the customer. Just straight forward pricing. The price you see on the car, is the price you pay + tax + tag + title. That's it!
In summary - I would describe our experience thus far as:
Simple. Easy. Straight forward. Uncomplicated. Pleasant.
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March 2024 by Allen Whisler
Very nice waiting area for service. Helpful employees and relatively quick service.
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March 2024 by Vasyl Zhuryk
Good service. Very informative managers. No problems yet.
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March 2024 by Terri Bush
Even though I did not purchase my car there they were very helpful
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February 2024 by Jeff Kneffler
Wow had the easiest car buying experience ever at FitzMall - ask for Adrian Tufts and you too will have a great car buying experience. Adrian is extremely polite professional and knows his stuff ,he's also a good listener. You'll come away thinking you have known him for years and you actually just met him. If you need or want a car go for it !!!
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February 2024 by Ben Jackson
I scheduled an oil change and tire rotation.Noticed tires were wearing unevenly and started monitoring if tires were being rotated after paying for the service. Found that the tires were not rotated on that visit. I spoke with the service mgr who was very kind and apologetic and offered to have the tires rotated at that time in which I did. She also gave me a free rotation on my next visit. Two oil changes later it’s time for another rotation, same results. Was told it was done and it never was. My tires/rims are marked so I keep track of these things. Fitzgerald Clearwater use to have great service in the past years but it seems to have gone down dramatically. I’m even questioning if the oil changes are being done. I had to call several times (every 2-3 days) and still never got a call back. I called in again today and was told to bring the car in for a tire rotation. I would advise customers to verify that your tires are rotated.
