-
January 2024 by Barbara Wilhite
Worst experience ever. We stood by the men’s shoes for 15 minutes. No one acknowledged or helped us. I guess they forgot that their shoes are not self-service. We left with no running shoes after over an hour trip to get to the store and back.
-
November 2023 by Michael Jeong
Was a great place to get on cloud shoes but they cut back the selection of colors. Now I’ll just get them online.
-
October 2023 by StephRants
I've been on the hunt for comfortable shoes for about a year now, and this is one of the few times I've felt truly listened to! Both women were very nice and considerate and listened to what I needed. I was in and out in under 30 minutes. Thank you!
-
October 2023 by glenys coto
Shout out to Ryan for coming to my work place and yelling at a full staff of women co-workers and I about his coffee not being prepared, when we were busy and moving as fast as we humanly could. It’s never appropriate to yell and scream at someone , especially in your Fit To Run uniform in the middle of a mall, and while complaining about leaving their store location unattended to grab said coffee. Go to a different location or be in risk being serviced by a man with no patience and no respect to others.
-
October 2023 by Summer Leigh
It's an awesome place to get shoes, insoles to match your feet, good prices on clothes. Experienced people to help you find what ever you need. Thank you
-
September 2023 by Janet Schultz
I spoke to Cece on the phone yesterday before I went in to the store to make sure they had the shoes I wanted (Hoka's). Cece was so helpful on the phone and awesome when I went into the store today. She took the time to explain the difference in the Hoka styles and love the feetures socks. Thank you so much Cece
-
September 2023 by Jeff Palmer
Terrible experience overall. Purchased two pairs of shoes online, One was for pickup from the store and the other was to be delivered to my house. Went there to pick up the pair that they had in stock and was told I couldn't get them because I had to wait for the other pair to arrive. After talking to customer service they called the store and released the shoes to me. This isn't the first time I've had issues.
-
June 2023 by robert lyttle
I went to buy the latest new balance sneakers.The salespeople we’re inattentive.They need to be watchful and serve customers on a first come first serve basis.I was waiting sneaker in hand and another customer who came in later was served before me. I walked out costing the store a$159.00 sale.I then purchased them from the New Balance store in Tampa.
-
May 2023 by Jane Jones
Went in today due to having Plantar Fasciitis and my doc recommended going here! I think the girls name was Sophie?!, sorry if I got that wrong but she works Tuesday and Thursday and was fantastic. Great advice and very knowledgeable, never felt pressured and had lots of patience as I tried every insert in my shoe numerous times! Even got a great pair of Brooks as per her recommendation too! Thanks for great customer service!
-
April 2023 by Rhonda Andrews
Julia and Madison were amazing! I brought my 89 yr old mom in for sneakers. They were so knowledgeable, so helpful and so HAPPY! It was busy with other customers and they still helped lace up her shoes with special laces and made sure everything was just perfect. Thank you girls for being you!
-
February 2023 by najib zidouhia
Horrible manager. Zero costumer serviceRick manager 3/10Julia employee 0 and just the attitude.Tried to buy a shoe that I returned 8 months ago and they mentioned that I already returned the same exact shoe , so why do you need to by it again. The don’t know that is my choice if I want to buy it and I clearly mentioned that is not there business.Anyways they always make you feel bad if you return
-
January 2023 by Zenn Luv
Great staff each of the of the three ladies was friendly helpful and awesome! My mom spilled her awful starbucks angry elf coffee and they helped her and were really sweet. I love getting new workout shoes (ON). Thank you all for being so welcoming.
-
January 2023 by Jaime Chavez
Extremely rude it was more important for them to finish and close on time and then provide good customer service I arrive there at 8:45 asked and tried on several shoes I kept getting reminded they were closing every two minutes when I told them I’m going to buy stop rushing me. I got an extremely bad attitude I ended up spending $340 and I could not even get a smile.
-
January 2023 by Shaun Applegate
I just want to say how amazing the customer service was at this location. I do a lot of running in my line of work and with physical fitness. The young lady's in there are not only nice but know what they are looking at. Some of the best shoes I have ever ran in. Thank you guys for all your help and I will definitely be back!!!!
-
December 2022 by Jill Rippl
I had an excellent experience!As soon as I walked in, the associates were very friendly and welcoming.Madison helped me - I was worried about her getting stuck with my many “feet issues” but my fears melted away quickly with her reassurance.I was impressed how knowledgeable she was by knowing exactly which style, brand and fit would solve my problems. Kudos to Madison!!!
