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September 2023 by Alexandra P.
One star is too many. I'm not even going to get into the details of the nightmare leading up to my car being delivered, the photos below speak for themselves.This dealership communicated to us multiple times that this was a flawless car and that we would be so happy with it. After the MONTH it took to get through the process of even buying the car, which was way too long especially with great credit, the car was delivered to me like this. The previous owner obviously had a dog that destroyed and chewed up the back, and some of the front seats, and there was dog hair everywhere! The car smelled awful and was clearly NEVER detailed. THE DEALERSHIP DID NOT TELL US and kept this obvious damage a secret until it arrived in NJ. Even if it is a used car, the dishonesty is unacceptable. The car was sent back immediately and my excellent credit was affected.Again, there's no need to get into more detail with my negative experience with this dealer. Just know that, collectively, they're shady and do business like this.
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September 2023 by Nicholas Zahorsky
Jeremy took care of me from the start! Making sure I was able to drop my car off at a time that would work for my schedule. When I first pulled up and saw my car I was amazed at how it looked. The 9H ceramic coating, and the diffuser really made the car stand out. The interior of the car was immaculate as well. Thank you very much for your hard work! I highly recommend to anyone looking for a professional team to work on your car.
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September 2023 by Chris Terhune
Gillian Barnes was the best salesperson I’ve ever had. She was so nice, no pressure and an absolute pleasure to work with. This was the best experience buying a car I’ve ever had. I can’t tell you how happy I was dealing with someone so professional.
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August 2023 by Brooke Engelby
Purchased a used Mini yesterday from Bill. Excellent service- from start to finish the process was quick and seamless! Our finance manager Jay hooked us up as well and had us out of that finance office pronto! Thanks gentleman, would love to do business again!
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August 2023 by Rita B.
I was so disappointed last time when I came for service to Acura Crown. First time I came to charge the oil in my car. They did inspection and told me I need to fix some things in my car one of them was front sway bar and give me price $303 with part. last week whe I came they told me about $750 with my parts because they didn't have them in the stuck. And I was thinking to buy a car through them but now it's a big question.
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August 2023 by nick zahorsky
Kai was awesome, very knowledgeable about the cars and how to use them! He worked hard to get me the car I wanted! The financial department was a very good experience as well!! 100% recommend Kai and all of Crown Acura when searching for your next car.
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August 2023 by Lance Tenhoopen
One of the best dealerships for service and purchase. Customer service for many years has been phenomenal. Sales staff is friendly and helpful, answering all questions and seems to be genuine and knowledgeable. The service department has changed over the years but remains helpful and focused on getting it right the first time. Over ten years coming here for my Acura CL Type S, I haven't been disappointed.
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August 2023 by Arielle Heintz
The BEST dealership! Any Crown I’ve visited I’ve had such a great experience at. They are the nicest people and are truly there to help you out! I had the pleasure of working with Chris at Crown Acura who found me the perfect car as well as Darrin & the financing team! Everything was quick and easy! I had been looking at cars at other dealerships and none compare to the communication and friendliness I received here!
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August 2023 by Captain Cuddlesz
Logan always taking care of all my needs at the service center! From my car being stolen and needing repairs to a simple oil change. Always a good experience and smooth communication the entire time. 100% recommend! My cars name is Raider (:
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July 2023 by Melissa S.
I had one of the best experiences out of any dealership I've been to. Bill and Chris were fantastic and got me exactly what I asked for. There was no haggling or back and forth negotiations- deal was cut and dry. I was able to see the car I wanted, do the paperwork, and drive away in my new car in under two hours. I would highly recommend this dealership!
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July 2023 by Richard Ramos
I was looking to trade in my 2016 MDX when Toby Lowry showing me a few models when I saw the RDX 2023 . In show room, Out of curiosity I looked twice and Toby brought out the features of this model I was definitely interested. He offered me such a great deal on my 2016 MDX AWD TECH. That sealed the deal. This would be my sixth Acura . I am a loyal, Acura customer. Acura to me is Among the best vehicle’s in the market today . I must add that Toby and Evans answered all my concerns and were most pleasant throughout my experience at Crown Acura Dealership this is the 4th Acura Dealer I done business with and is yet the Best that I had done business with. Crown Acura is my new home .Richard Ramos
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July 2023 by Jim
Professional, courteous and knowledgeable! The thing I like in the car buying experience is when I feel comfortable and the vibe is good. David Puckett and Sophie Morris were key to my purchasing an RDX A-Spec. They were all of the above things and more! Those are the things that bring people back. I was very appreciative of the experience!Jim✌️
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July 2023 by Rakesh Prabhu
For almost a decade, I've been working in customer-oriented industries, and I firmly stand by the belief that 'the customer is always right.' My recent experience at Crown Acura made me feel like royalty. Our sales representative, Bill, went above and beyond, providing comprehensive explanations about the car and addressing all our inquiries with enthusiasm. Despite a brief wait due to the finance department's prior engagement, Bill engaged us in interesting conversation, making the time fly by. We never felt inconvenienced; in fact, we thoroughly enjoyed our interactions with Bill. Ashley, the finance specialist, displayed impressive knowledge and was a delight to work with, patiently answering all our questions. Even during negotiations handled by phone calls and emails with the manager, Chris Eaton, everything was transparent and conducted with the utmost honesty. Overall, I enthusiastically award Crown Acura a well-deserved five-star rating
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July 2023 by van l.
Arash is very helpful , help us closing the deal to buy a Nissan Altima. Come and ask for him
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June 2023 by Victoria W.
I had a great experience at Crown Acura. Kai my sales person was excellent. Jay the finance manager was a pleasure and if wouldn't say that about most finance managers.I recommend them!