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November 2023 by Courtland Collier
Called this place twice this week and both times they have had no cars to rent. What’s the point of the business?
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September 2023 by Nick Ferguson
Reuben was great to deal with and got me an upgraded car, even thought Budget International had rented me a car that wasn't available. Reuben went above and beyond to help me and I will be returning here when needing to rent a car.
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June 2023 by Patrick PJ Cook
Ruben was fantastic to work with! Thank you!!!
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April 2023 by Matthew Lyon
The service at this location with Reuben is truly exceptional. I have spent years of my life with rental cars, traveling and working all over the world and I can attest to the fact that Reuben's level of understanding and customer service has been the best I had ever received. Highly recommend this location ?
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April 2023 by Linda Carlson
First time doing a car rental and everything went smoothly. I would definitely rent a car from them again.
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March 2023 by Jennifer Louise
I was happy with the service of this place up until this morning when I received notice that my reservation needed to be cancelled because there were no cars delivered. How does a rental car business run this way? What is the point of making a reservation? Shouldn't these cars be delivered ahead of time to avoid a same-day mishap like this?Reuban is very nice and I enjoyed working with him in the past. I know this isn't his fault. I just won't give a rental car company my business anymore when this happens.
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March 2023 by Jacqueline D
The manager Reuben Lawrence is amazing. He is so helpful and honest
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January 2023 by causearuckus1 Hassett
ZERO STARS! One star was the minimum but he doesn't deserve that. Guy tried to make me get insurance for the car when it's already insured. Wanted to charge more than the price of the rental. Shady to say the least. Also, argumentative and has very poor customer service skills. Stay away!
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December 2022 by Cathy Johnson
When we picked the car up, it was filthy!!! I had to clean bar-b-q chips off of floor and back seat in addition there was some kind if sticky liquid that was spilled all over the front console. In addition the outside hadn't been cleaned for who knows how long. It was last car available and we had no other alternative. A family emergency meant we needed to get to St. Louis immediately!ruly disgusting!
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December 2022 by Kathy Vanas
Terrible place. Don’t rent from here. The guy who rented to us said he had a much better car for us. It was not. No inspection at all so we took pictures of the damage. Anyways, it had the side panel duct taped up. Should have never taken it. It supposedly was an upgrade.My daughter got about two hours away and the side was coming apart. She called headquarters and they found her a car in Gainesville.Do not rent anything from the Budget rental in Dunedin on Main Street.
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August 2022 by Nicole Sanna
Used the Lincoln concierge system... no complaints
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May 2022 by Tina Ward
Worst rental car, customer service experience ever. I wish there was a negative star option. DO NOT, I repeat, DO NOT rent from this Budget location. If you’re in the Dunedin area, use Clearwater or another location. The front desk guy Ruben, was no help at all. This Budget location opens at 8am. I walked in at 7:58am and he said that he was closed. I asked why the door was unlocked and he ignored me. Then he tries to tell me that there are no cars for me and I had to call a budget service representative to try and have them send me over a car. He would not do it for us! Seriously! Is that not his job? After I got in touch with a representative, I drove around back and there were 5-8 cars and he was washing one of them!!! SERIOUSLY?!! Straight up lied to us. I’m guessing he was trying to save them for customers who would pay top dollar because I was using an employee discounted rate. All in all, he’s the worst!!! Two and a half hours later, when we finally did get our car, it was filthy and smelled like smoke inside. Stay away from this location. They need new staff ASAP!! Worst experience ever! Good lord, it was so bad!
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March 2022 by Susan Bryant
We reserved a car at the one in Dunedin, FL. When we went to pick it up, they said they didn't have any cars available. Will not do business with this location again!
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January 2022 by Deb Sarhan
Worst experience ever - rented a 7 passenger Pathfinder - get to the airport - they dont have it - stick me in a mini van. Tell me its an upgrade. Drive out of the airport and an alarm goes off - low tire pressure. So i put air in it and drive to our hotel for the night. Next morning - even lower tire pressure - stop at a tire place for more air after driving from gas station to gas station looking for a working air pump. Call budget - they send me to a different budget - 200 people waiting in line - straight off a cruise ship. No thanks. Spend 4 hours on the phone - no one knows what to do - transfer me from person to person - ask to speak to a manager - transferred yet again and then hung up on. Call back - on hold for 20 minutes. Hung up on again. Then told to go to an airport 2 hours away to. exchange the car. Given a direct number to call. Call it - same thing - person - doesnt work at that location but they “should” have an exchange vehicle. Given to another sales rep when requesting a manager. No spare tire. Call again and again - either transferred or hung up on. Filled up the tire 4 times - afraid to drive it to the airport. So i guess i spend my vacation looking for places where i can buy air for my rental vehicle. I rent often - never, ever have i had this bad of an experience. Never.
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August 2021 by Andy V
I'm not sure how this place received negative reviews. Ruben is great and very accommodating. Nothing but good things from this rental location. Budget FastBreak
