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September 2024 by Diane Crespo
Ryan was amazing! Helpful over the phone and in person. I felt safe and in great hands. Needed a tow off the busy highway. He was there quicker than he said and got me safely to my mechanic. Can’t say enough great things. Thanks again!
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July 2024 by Alex Nichols
Shocked at the terrible customer service. I heard of this place through a friend of a friend. I needed a tow around a month ago, they said about an hour. I waited several hours then they cancelled. I needed a tow tonight and called around 5 pm. I was told an hour, and $135. I waited until 7:45 to call and see where they are. The guy says “I know nothing about that mam I came on at 7 and wasn’t notified” ? I said okay well we spoke with someone around 5 they said about an hour. Gave him the address, he says an hour to an hour 20. He calls me at about 8:30 to tell me he got two more emergency calls and wouldn’t be making it any time soon. I said okay, expecting him to give me a time frame. He says okay sorry bout that. I said oh so you’re cancelling? He says I mean it’ll be about 2-3 hours. I said yeah I’ll find someone else. Maybe they should find someone who can keep them organized. Two stiffs within a month or so is shocking. And the thing is if you’re straight up with me I am understanding but to kitty foot around it and not be direct is something I’m not a fan of.
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July 2024 by BAJRAMSHAHE MURSELI
horrible people, bunch of thieves and low life's working here.
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July 2024 by Vedat Murseli
Criminals
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June 2024 by Mike Strickland
Great communication from initial call taker, and with the driver, and all the way to drop off. The price wasn’t the cheapest quote nor the most expensive either. I paid a fair price for the service and definitely was happy with how fast they took care of the situation. They made the call feel like a priority, and we felt well taken care of.
Payment was easy. I used my card with the driver at drop off and received an electronic receipt instantly that was clear and easy to read. No hidden charges or price change.
I will absolutely recommend them to others and keep them saved in my phone.
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May 2024 by Tiffany Feger
A tow truck cut across empty parking spots in front of me and stopped in the middle of the lane right in front of me and parked, blocking the lane, to walk to the car in front of him.
He could have waited a couple seconds to give me the right of way or waved after to let me know he had to stop there as a sorry gesture for not letting me pass through first, but he just stared at me. The parking lot was pretty empty in that part. I think he didn’t because he could.
Anyway, this is not a company I would support.
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April 2024 by David Ciaramello
Great people
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April 2024 by Matthew Rome
This company and its employees are straight-up criminal. If your vehicle is towed by these clowns, you better act quickly because they will absolutely break into your car and steal everything they possibly can, and if it's a car worth selling, they will steal that too.
My beloved 1989 Mazda Rx7 isn't worth a penny, but they insisted on keeping it away from me by all means necessary, and those means were completely illegal. Everyone involved was complicit in the theft of my vehicle as well as the theft of another person's stereo equipment in his Tahoe who discovered his property was missing the same day I discovered the clowns had broken into my car, over a month after it was towed by them.
At first, they demanded my key and said I wouldn't be able to get any of my property out of my vehicle unless I gave them the key, which I refused to do. And since I refused, I had to fight tooth and nail to get onto the property to get into my own car to gather my own belongings. I had to call the police to keep the peace because of how mad these guys were that I filed a Consumer Complaint against them.
And even after that, they still managed to auction my car off to one of their own employees. Public auction? Yeah, right. What a joke. These dudes are straight-up criminal. I can only imagine the number of cars they've stolen since they've been in business. My Rx7 is probably in a chop shop somewhere getting torn to pieces, and they're laughing about it now, but I will absolutely be pursuing them in court.
They have not heard the last of me yet, no sir. I'm wickedly smart and shockingly vengeful, and I will NOT allow them to get away with this. It's not gonna happen.
Get ready for the storm, fellas, it's coming your way.
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January 2024 by patrick jarrell
These guys were awesome and very reasonable. I figured out the mileage and hookup fee, and he said it was not that much and gave me back $. Yes, you read that correctly. Also gave some very valuable advice, which gave me confidence dealing with the auto repair shop. Thank you Black Jack!!!
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November 2023 by Afro Man
The price of the tow and lot fees changed 3 different times, each time increasing was told the tow was 150 I was billed 260. The lot fee was originally 25 than was told 30 and was billed at 40 dollars a day. It was all around not a good experience along with my e brake no longer works the same as before.
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October 2023 by Dane Morris
Terrible
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October 2023 by Greivin Solano
Nerves used never will
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October 2023 by Christine Petellat
Great service!!! I'll never use any other tow service!!!
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October 2023 by Gabriel Green
They like to impound vehicles and accuse you of your tag being expired when it's not im not sure how or if that's even legal really aggressive and hostile demeanor whenever you speak to any of the dispatchers the dispatcher was belligerent to me and my wife and had an attitude but we were kind and gave grace maybe his wife left him for talking to her the same way you never know what somebody is going through stay blessed don't use this service
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September 2023 by Vianey Hernandez
Black Jack towing refused to provide me service being a resident from an apartment homes location where I am expected to call this towing company to rely on in case an unauthorized vehicle parks in a resident spot is a complete disrespect. Paul refused to move an unauthorized vehicle even after informing him that I had prove that this was my spot. He asked me to park at another resident spot and even asked me for my vehicle information. This company shows no respect and so unprofessional I will be taking this up to my leasing office.
