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March 2024 by Sharky13
I would not call what they offer a service, but rather a SCAM. I booked a vehicle 1.5 months in advance online for a month at 801 Cleveland Street. When I went to pick it up , they did not have anything available . I had to wait 1.5 hours. Then, when I tried to do the credit card payment , they told me it did not go through. , tried another one—the same thing. They told me to come back the next day, because the system blocked me. The next day, they did not accept the reservation price and tried to charge me almost twice as much.When I questioned that , the owner, Ricardo D Dipego, threw my documents at me and said to leave if I do not like the price. Extremely unprofessional.Meanwhile, I talked to my bank, and they assured me that the first payment indeed went through, and they blocked the amount. It took 15days to clear. I had a 15-day hold on my money for a service I did not receive. The same day , went to a different place and rented a vehicle without any problems.I do not know if that is company policy or Ricardo D Dipego own fraud scheme and I do not care. I will file a complaint against them with BBB. Third world schemes in USA , I would never have expected that.
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March 2024 by Keith Craigie
I have only had excellent service here.
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February 2024 by Ann Mccabe
Great service. Easy pick up and drop off. Friendly customer service.
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February 2024 by William Perez
The manager is a handful. Guy is rude with customers and has no customer service skills
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February 2024 by Cnell Brown
Worst car rental experience ever. Every car I received from them has had very bad mechanical issues! One car was terribly infested with roaches! Even was charged for a week that I did not have the car, do yourself a favor and stay away from this particular branch!
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February 2024 by Lucy Rodriguez
They have no customers service they will keep charging your credit card with no say and tell you to call customer service they have no respect don't know how to wash a car they expect you to do maintenance on their vehicles and then charge you.
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February 2024 by Boris Djordjevic
Promised was dirty and beat up and will take time to clean ?! . Rude representative. Avoid this location
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February 2024 by Sofia J
Car we were supposed to pick up was dirty and full of sand so we left it. The manager was extremely rude and raising his voice when we asked for something else.
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January 2024 by Diana McPherson
Came in this morning to rent a vehicle for the New Year’s weekend and I was given terrible customer service by not one but 2 staff members/owners. Both men were rude and obnoxious because I wouldn’t take/rent what they had available. I went in to rent a car and not a pick up truck. They tried to force the truck on me and were not happy with my No Thanks. Please stay away from this rental.
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December 2023 by Stuart Mitchell
I hired out of Orlando. I always use Avis in USA, because ive had great service out of LA. All was going well driving locally, but when I drove down the freeway it became obvious that the brakes were defective (shuddering under hard braking).So I went to this branch of Avis to seek advice. Even though they had a yard full of cars, apparently none spare, so they referred me to the airport branch. So far so good, but then I dared to ask for directions or an address. The chap just kept shouting 'Google it'. From there things went down hill rapidly. I can honestly say I've never been treated so nastily, anywhere. No hint of regret that the car was defective, no helpful hand in sorting things out. It wasn't long before his assistant weighed in, then there were 2 of them belittling me. Words fail me in describing their conduct.I left shell shocked and didn't go to the airport branch for fear that the might be of the same attitude.For the remaining 7 days of my rental we have adjusted out travel aspirations and will limp the car back to Orlando
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December 2023 by Danni Cruz
Warning! If you are paying with debit card or credit make sure you have the right amount because they cannot run your drivers license twice!! Nor any cards that are on the same account such as a capital one debit and your capital one credit card!! They failed to mention it !! Beyond pissed
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November 2023 by Alberto Xavier
The employees demanded my social security number and after providing it to them in the end they did not rent me the car???
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November 2023 by Maximiliano Brylkin
"You better look for another place to rent the car, they have a system that doesn't work for processing payments, and as soon as it doesn't go through, they start thinking you're a fraud (a thief judges by his own condition). They tell you they won't rent to you without even trying to help or treat you nicely. The service is rude, they don't know how to treat customers well. I don't recommend it."
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November 2023 by Raul Betancourt estrada
Terrible service, they treat customers very badly, they make you contracts and then they don't rent you the car. Plus, the manager is under the influence of alcohol. Don't go never
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October 2023 by Google user
\\\"You better look for another place to rent the car, they have a system that doesn't work for processing payments, and as soon as it doesn't go through, they start thinking you're a fraud (a thief judges by his own condition). They tell you they won't rent to you without even trying to help or treat you nicely. The service is rude, they don't know how to treat customers well. I don't recommend it.\\\"
