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July 2023 by Mark
Spoke with Terry from call center two days ago absolutely hands down one of the most passive aggressive disrespectful pepole I've dealt with. I would not recommend banking here as costumer service is horrible.
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March 2023 by Kee Edwards
Between 2008 and 2014 while living in the Clearwater area, I opened an account here. I thought I had closed my account when I moved but in 2018 I received a letter from Achieva that stated I still had an account and ask if I wanted to keep it or close it. I was very surprised and since my mom still lives here I asked her to go and speak to someone at a branch on my behalf. Well suffice it to say, I kept my account. I’ve been able to do all my banking through the app while living in Texas, New York and Virginia! I’m currently in Clearwater now helping my mom and we’ve gone to this branch on many occasions and have received excellent service. Very friendly and courteous staff!
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March 2023 by Lisa Chandler
Going in to close accounts today. Horrible service, few locations, ATM always out of order. I banked with a credit union in Wisconsin for over 20 years and loved it. Achieva needs to get its act in order.
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March 2023 by Erin Leece
Very nice bank. They are always quite friendly and attentive, and I never really long for service
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January 2023 by Dion Bianco
Love my bank, personal and business accounts, great online app and great people always willing to go the extra mile for you!!!
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December 2022 by T House
DO NOT BANK HERE - I cant believe that after over 10 years with rhis credit union, Im closing my account. I cant believe it was Achieva of all banks that would ultimately cripple me with their horrendous fees and even the customer service. What have you turned into?? Who you are hiring and your values have changed! DO NOT BANK HERE. THANKS CORTIA
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December 2022 by Rachel O'Dell
Cortia the Assistant Manager from the drew street branch was the meanest, rudest person I've ever dealt with from Achieva in 14 years. My family is out a lot of money cause of this credit unions fees and a major technical issue, she was so unbelievably condescending and never offered to help with anything. Imagine getting 5 $25 fees from your bank then all your credit cards charging you $30 a piece that your bank gets as well. Closing my account over this cause my husband and I can not forgive this level of carelessness.
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December 2022 by R.K. O.
They'll take unlimited $25 fees from you for scheduled payments using your checking number, they call this courtesy pay. Which means if you don't have money in your account, even for a few hours, they will indeed overdraft your account to take their fee money and your bill will go completely unpaid. This will happen cause they'll hold deposits from your account for too long, take forever to transfer your funds and their very few free ATMS are always down. Online banking goes offline for maintenance ALOT! they make a TON of money with Mastercard by exclusively using them for your checking accounts and they make even more by their fee schedule! If you have fraudulent charges they will always take days to rectify them, you will also get no empathy in particular from their staff such as the Assistant manager at this drew st. branch Cortia, as she will look at your charges to justify that she will Not refund fees Achieva charges you. She told me since my family went to a Sushi restaurant this week shes not gonna refund even 1 of the multiple $25 fees (assessed by Achieva) for funds not being in my account for 3 hours. You can bank with Chime instead. they take no fees from you and are FDIC insured with 60k atms, youll get an account number, a debit card and a savings account. They're leagues more advanced than places like Achieva Credit Union if you're just a single person or family who needs a checking account and savings account without paying out of pocket so they can provide you terrible condescending service and stale coffee.
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October 2022 by Nathan Williams
I went by to use the ATM at this location. And this Clearwater location is the main branch I have been going to for a good long time. I would encourage anyone to have Achieva Credit Union as being their Bank or their financial advisors. Even though employees stay for a while or move along Achieva always seems to have employees that truly care about the customer. Which goes a very far way with me and it's something I look for. I have seen countless times when I've gone to visit where an Achieva employee bend over backwards three times over if need be to solve a problem or to assist a customer until they can either find someone who has the answer. Or they are able to direct the individual to the resource needed to fix the problem. Overall Achieva Credit Union is a very wonderful company to have is your credit union / Bank. I truly do feel like I am treated as family and sometimes is a big brother when I go to the bank. Walk inside and say hello with a response from the employees that always brings a smile to my face. Thank you very much Achieva you guys are amazing and awesome and it's an honor to be a member of your customer team!
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September 2022 by Lourdes Frontera
I have been with this location for many years, in fact since it was Teachers CU. I don’t typically use this account but needed to come in to reset my PIN number. This young man Alex was superb! Friendly, efficient, super helpful & very pleasant! Achieva, you did great hiring this man!
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September 2022 by Mrs DeCoveny
I love ❤️ this establishment whom I have been a part of for many years. They are very helpful & their services are not to be compared to those Big money institutions that will nickel & dime you & are not even USA owned. So do yourself a favor & check them out.
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July 2022 by Kristy
went there today to open an account had all my paperwork. The lady that was taking care of me asked for an utility bill. I asked why she said confirm my address when I had an government document. They seem very rude at this locating I wont go back.
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March 2022 by Anthony Teel
Have normally always a trusted achieva with my financial information and helping me make the best financial decision to carry on with life like anyone else would need to however I went here on the 11th for some help on acquiring us some kind of loan for a new roof with my house the guy that we and my wife spoke to recommended that we get a HELOC although the woman on the phone that he was talking to seemed like she was concerned like we didn't even qualify just yet for it because of our newish home loan that we just got eight months ago that we just acquired well it didn't go through I have a hard pull on my credit and now anytime I try to go about trying to get another loan so I can get this roof done they're curious about the hard pull for a second mortgage cuz that's what it looks like to them so definitely would not trust achieva at this location again I just can't it's too much on the lineHave yet to find someone to approve me for a loan for my new roof I have until April 2nd to get this done I have no idea what happens if I don't I lose my insurance not sure what achieval is going to do since they're the ones that own the house loan as well..............
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February 2022 by Cell Time
Extremely annoyed with their After Hours Customer support. They are of absolutely no help to say the least. They are telling me to unlock my account I have to call back during normal business hours before 5:30.We have a business to run and are now loosing out on Money because of this. Will be Leaving Achieva soon Awful Service..
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January 2022 by Wendy C.
FIX YOUR ATM!!!! I've wasted tons of gas coming to this ATM to try to cash checks in the past. Usually I drive farther to the Pinellas park one, cuz their ATM is more efficient. I've asked many times why their ATM at Drew st is never working, they say things like: people put keys in them, or coins. Well if these people are on camera: why are they being allowed to ruin this ATM? You probably have 20 camera angles on this ATM. Maybe the ATM has to be reengineered so it actually works & stays in service for your customers!