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April 2024 by Renata Porter
Average Dunkin, exactly what you’d expect
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April 2024 by Astrid Orozco
Ordered an iced latte & hot latte with 3 sugars each. Instead, we received 1 iced latte without sugar and a hot Americano with no sugar. This was a mobile order & the stickers on our drinks say exactly what we ordered, but whoever made the drinks decided to either not read the directions or ignore them altogether. We didn't have time to go back in and deal with the staff to correct their mistake. The bacon, egg, and cheese croissants were great, though!
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April 2024 by onthegoboomer
Well, 35 minutes of my life to get a coffee and mini bagels. They are out of 80% of the donut options, had 3 bagels, no munchkins, and telling people it’s at least a 15-25 minute wait in the drive up.. the coffee is not the normal DD, meaning they are using half n half and watering down the shots. They are supposed to use light cream. The hazelnut was definitely watered down I had to ask for more twice just to get a hint of the flavor and they claim it’s 5 shots. The inside looked dirty and the napkin holders were empty with packs of napkins on the side. Management oversight is needed! Not a place I’ll return to.
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April 2024 by camilo cardenas
Just went to the drive thru at 6pm with no answer so I decide to go inside the store and see two employees in the kitchen on there phones and no one greets me waited 5 minutes and nothing left and they were still on there phones! Nice last time I come to this
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March 2024 by Neal Stepp
This is so sad! What a PRIME location but so poorly run. Came in around 3pm for ice cream. This is what I saw. I was the only person in the store and one car in the drive thru. 3 employees present. The only spoons they had were sample spoons and only hand scoop ice cream available (not the entire menu). There’s so much potential for this store. I hope they get the right management/employment to provide for the customers and make some money.
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March 2024 by Zahyra I Torres
This place should be closed. Dirty, lack of items, employees look like if they weren’t trained. Is a disaster.
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March 2024 by patrick alley
Terrible
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March 2024 by Lamont Potter
The wife came here every day on vacation for a
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March 2024 by Eli Aguilar
Horrible customer service!
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February 2024 by DANILOCKSMITH, LLC
Very bad attention, there is an atmosphere of tension and stress in the employees, they work with a lot of discouragement, there is no smile and a pleasant welcome treatment here. I ordered and paid for a “café con leche” and I received a coffee almost without any milk and also the croissants were a little burned... this is the lack of a good policy of the Human Resources department of Dunkin’ Donuts and its incentive plan for its employees, because I have also seen this situation in other of its stores????
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February 2024 by james bloom
Worst customer service in Orlando. 20 mins for two drinks. There were 3 customers and 6 staff but. The staff all standing around with no direction. No-one seemed to know how to make the drinks as they were asking each other what to do. No direct acknowledgement of the delay but staff were talking about how embarrassing it was.
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February 2024 by Jomiryz Baquero-Thomas
Out of what we ordered in the app and then gave US attitude about it.
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February 2024 by richard richardson
Server was unfriendly and rude to our party.Coffee was
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January 2024 by Hector L
Closed 20 minutes prior 8PM, at least say something over the intercom!
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January 2024 by Matt Overlund
Why is this store so slow and disorganized? The slowest part of the day and I'm still waiting in line after 35 minutes. Why does this store never have donuts? It's a donuts shop for God sakes. Seriously, get a new management team.