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October 2024 by Jenna Delgado
As a cat owner, you always think about emergency health situations and how you'd handle it, but if I'm being honest, nothing prepared me for what happened in May 2024 to my beloved cat Taz. He's always been somewhat of a trouble maker, hence the name, but this time, his antics nearly cost him his life. After a day of constant vomiting, no desire to eat, and hiding under furniture, I knew something horrible was happening. I took him to Healthy Pets Urgent Care, where they informed me that there was likely an obstruction in his bowels, and that I had to take him in for emergency surgery right away. The staff recommended VEC in Casselberry, and I cannot be grateful enough for that recommendation. Upon taking him in, we waited for x-rays to be completed, where the doctor informed us that he had an obstruction in his bowels that was pressing on his pancreas, and that he needed surgery right away. My eyes full of tears, I left my baby at the clinic with no idea of what was to happen to him. I called nearly every hour, and the kind office staff and vet technicians provided me with comfort and updates every step of the way. The staff would tell me they were giving him love and affection, and that he was trying to be carried by every tech who opened his kennel door, and I knew that he was in the best hands. Not only did they save his life, they gave him attention and love so he wouldn't feel so scared and alone. That extra step, beyond giving him life-saving surgery, is irreplaceable. The staff works tireless hours, saving lives, and they still take the time to make sure your baby feels loved in your absence. I was able to bring my Taz home the next day because of how rapidly he improved, and I give all the credit to the staff and doctors at VEC. They saved my cat's life. To me, there's never enough thanks I can give them for ensuring my sweet boy stayed with me.
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October 2024 by Jason May
Took awhile, but the end result is my buddy is feeling better and coming home after a day stay.
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October 2024 by Philippa Sheehan
My daughter had to take her cat for abdominal surgery recently and was given an estimate between three Thousand and 7000. The total at the end was around 4000.Our regular vet was unable to perform the surgery due purely to timing But would have charged approximately 1300. We are grateful that the cat is doing well but this is obviously Unethical overcharging And, and in our opinion, A situation in which we were Grossly taken Advantage of.
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October 2024 by Ilanit tourjeman
TERRIBLE EXPERIENCE! We called about bringing our dog in, unfortunately passing of old age, to be euthanized and cremated. We called before coming in today 10/21 and were told that the visit fee would not be charged if we did not see the doctor. We were also given prices over the phone for the euthanization and cremation. When we got there we were given prices 3 times as much. The two ladies at the front desk both denied ever speaking to someone on the phone or giving prices. I confirmed with the phone number on my phone and showed another employee the length of the phone call which i spoke to them. They were not willing to wave any fees or prices or accomodate anything for us. They told us we could agree to the price given in office or that they would remove the IV from our dying dog and we could go home. This was an extremely unprofessional and stressful situation for my family. We traveled 45 minutes to this office and were met with the rude and uncaring ladies at the front. We would not recommend this place to anyone for compassionate care of their animal!!
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October 2024 by Linda Devine
Very bad experience
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October 2024 by Martine Cameau
They are very caring and knowledgeable and super considerate! I will take my dog nowhere else!
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October 2024 by Vanesa Collier
Our 3 year old male cat had a urinary block and needed emergency vet assistance. He was there for 3 days and I can’t even provide the number of times my husband and I called for status updates. They answered each and every call and never made us feel that we were a bother. Every staff member was professional, compassionate, and caring.
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September 2024 by Mckenzie Knudson
We took our kitten here on a Sunday for an emergent eye problem. He was seen and treated promptly. Our emergency visit here did not cost us much more than a non-emergency visit for his other eye at a nearby Pet Paradise the day before (eye issues were unrelated to each other) . We were pleasantly surprised with the cost. Office was absolutely pristine.
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September 2024 by Doris Riesen
Dr. Amanda German and staff were absolutely wonderful in caring for my dog Sundae. Kind and caring staff.
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September 2024 by Jarvis cross
**** DO NOT TRUST YOUR PET AT THIS LOCATION!One star is too much to rate this veterinary! I took my brown $6k champion mini schnauzer too this place and they tried to charge me $600 just for an X-ray! A simple X-ray? Then when I tried to apply for their credit plan I was denied but they never applied the veteran discount posted in their lobby but instead as I was leaving they said rudely, " Oh, we apologize you should have said you were a veteran earlier". But I remember they asked for my ID and it clearly states on my ID I'm a service veteran which they overlooked. Then they had the nerves to contact me via text 5 days later to offer me a veterans discount or refund I respectfully declined because the damage was already done by not honoring it when I asked about it before I left ! By the way ... I went to another veterinary and my X-ray cost only $140 .... Casselberry veterinary is a straight rip off! The photo of the splint you see I applied that myself using my military experience from my years of training I saved hundreds of dollars!
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September 2024 by Captian Jack
Great staff! Love the atmosphere and the fact everything is explained. Will be coming back for all my emergencies!!!
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September 2024 by Kruelella
I love this facility. Dr Edmister is so amazing and explains everything perfectly. Love the girls here!
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September 2024 by Laura Mejia
Great staff
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September 2024 by Jacqueline Leblanc
This place was so very thoughtful to send me a condolence card when my cat Chloe passed away. They did a wonderful job! Her ashes came in a nice urn engraved and the packaging was beautifully done. These people truly cared about me and my chloe. I am forever grateful!
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September 2024 by Ciara Alvarez
Our pup had an emergency surgery over night for life or death situation. The staff was incredible from the time we came to the time she was discharged. Explained everything in detail, showed up at 11pm and they were all so kind and welcoming. Thankful we found this place!!
