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June 2022 by Casey Smith
The workers they sent were horribly rude for no reason. Our appliance was also installed incorrectly to top it all off. The store service was great, but they need to figure out the employee situation. Absolutely do not recommend.
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December 2021 by Kenya S.
Don't ever use Home Depot! The purchase of the materials in the store was smooth. After that the process became difficult. Being charged delivery fees, in home delivery, even tho the service was not provided. A two month wait for install. The install team arriving within the scheduled time frame, 8:37am, and saying they could not do any work since furniture was not moved. We were told the install team would be able to work around furniture. A call was made and I assisted the install team with moving furniture so they would begin work. The two man crew began taking up my existing plank click flooring. Once one room was stripped one installer began laying the new floor. The second installer left, because he forgot tools, for about an hour. Once the second installer returned he informed me they had to leave early in order to pick up a child by 2pm. They removed flooring from a hallway and dining room. At this point installer #2 tells me my concrete slab is not fit for new flooring because it has humps, valleys, is uneven, and will require grinding and floating the floor. All this will cost an additional $1000. Initially he tells me just the dining room, but when I question the price he adds in the hallway, which he did not mention Initially. Installer #2 takes a "straight edge plank" and begins moving it around on the floor quickly with his hands showing me how uneven my floor is. He also says because there is thinset the floor must be ground down. I was told to pay home depot because it is home depots price and the installers dont get much of that. The installers left at 12:15pm. We then went to the store to discuss the $1000. We called and left a message for "Renee" no response. At the store, 4 different staff members including a manager were cofused regarding this $1000 charge and coukd in no way whatsoever justify it. We have since spoken to at least 3 managers none of which can tell us how the installer cane to the charge of $1000. We requested someone else come to do an evaluation of the space, sort of a second opinion to determine the validity of the claims of installer #2. This request was vehemently denied in an extremely rude manner. We feel as though installer #2 was negligent and simply did not want to work. The fact that Home depot refuses to "check the work." of its sole installer by sending someone else out is baffling. This says to us, home depot is ok with an installer upcharging home depot clients with no actual proof just his word is unacceptable.
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November 2019 by Lillian Baez
wonderful worker ,very helpful and friendly great experience. in appliance.
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August 2019 by erica seeley
Love it..
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August 2019 by Sarah Lindsey
Kids workshop was great!!!
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July 2019 by Michelle Bryan
Pet friendly
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November 2018 by Tawnya Smith
This company does not care about their customers or contracts. New Ac messed up my floors they came in and tore the. All out that was 3 weeks ago and I'm still living on concrete and my home is destroyed. Home Depot, ARS and the insurance companies won't put my beautiful home back together. Thank you for ruining our Thanksgiving and it's looking like you will ruin our Christmas too.
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November 2018 by Kanchan B.
I honestly reckon this is the best Home Depot in the area! There's so much variety in the goods and also tons of associates and we could find help wherever it was needed, unlike the Altamonte store, where I have wandered around in vain, trying to find a store associate to help me out! Everything is also very logically placed and it was super easy to find stuff. A shout-out to two store associates who were especially helpful- Erika found us a hills hoist & Jim M totally knows his bathrooms!! Jim gave us excellent advice on loos and was just really great to interact with. Am very glad stopped and shopped here! Yelp 165/ 2018
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August 2018 by Anthony Graziano
I shop here frequently. I always bring one of my dogs with me, the staff always remembers them and gives them love. I always enjoy shopping there, highly recommended!
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July 2018 by Marina N.
just left this store and customer service is non existent. three associates at the returns department were standing around and assisting one person with a slew of people waiting behind them. common sense would indicate opening another line instead of standing like a wall flower. 20 min into waiting to return a dead plant we were given a nasty attitude and interrupted multiple times when we tried to explain to the store associate the issue. needless to say no return was made because she never had the intent of helping us and it was clear she didn't care about the store or its customers. Shame because we won't be back to this location anymore and will instead take our business to a more friendly place. Maybe home depot should consider hiring people who are actually customer service oriented.
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June 2018 by Doris M.
Military discount is 10% Right now the mulch is on sale for $2.50... its originally $3.66. Garden center has many beautiful flowers and plants. I love coming here with my dad to buy the many tools that he owns.
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April 2018 by Jeff G.
Would be great if they actually had ppl around to help. They called someone 2x to help and 20 min later I'm still standing here.
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March 2018 by Nadia M.
I went to Home Depot looking for something to kill the ants in my yard but needed a little help... Alberto was amazing! He is so smart and knows a lot of information about pest control and gardening. He helped me buy exactly what I needed and also told me so much information that I wrote down to keep the ant piles away on the future. I appreciate all his willingness to help me! Thank you Alberto! You are amazinggggg!
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November 2017 by Kimberly Ann Athridge
My husband and I placed an order for luxury vinyl plank flooring at our local Home Depot store in Casselberry, FL back on October 22nd. We were promised a pick up date of Friday November 3rd, however our material never arrived. We have contacted our store multiple times to request a status update on our materials, and have been notified by the sales clerk that the materials have not even shipped yet from the manufacturer. It is now going on the 4th week, and we are still gett
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August 2017 by Sherry D.
If u need paint go to this Home Depot... ask for Teri she knows Everything in the dept! Helpful friendly! Great customer service! Mary is good also! But Teri we always try to find when shopping the paint department!