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January 2024 by Sean Dillon
Restaurant is overpriced. Poorly managed. My wife's steak was good, my seafood gumbo was inedible. Manager on duty was rude and abrasive. Grew up vacationing at South Seas Plantation and going to Tween Waters for the hermit crab races. Place was so much friendlier and enjoyable back then. Not sure what happened but there are too many good restaurants in the area to be talked down to when complaining about the quality of a 40 dollar meal. Will not return.
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January 2024 by Naomi Paulsen
Fabulous staff; thanks to Samantha, Raul, Jasmine, Joseph, Katrina, Irina, and Presley for making our vacation so wonderful. Outstanding location (understatement) and excellent food…We will definitely return!!!
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January 2024 by Frank Ferris
Fantastic experience. My room had a balcony overlooking the bay. The staff was friendly, helpful and provided excellent service. The restaurants were outstanding.
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January 2024 by Kathy W
Loved everything about it!
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January 2024 by Dixon aka DJ Allen
I worked at Tweenies during summers when I was in school back in Tennessee. Had an absolute blast too. I really enjoy fishing so I was in heaven! Great inshore fishing especially for snook fishing. And I had a 17' center console with a 70hp outboard too. I lost count of just how many snook I caught in about a 14+_ week span. I still go maybe 2-3 times a year or so. Looking forward to going in a few weeks too! Live bait is still the best. Get a castnet and learn how to throw it prior to going...Catch em up! Good luck!
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January 2024 by Bob Dodge
see my notes...
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January 2024 by Randy Uram
We loved our visit to Tween Waters in Captiva. Everyone who worked there was extremely friendly and helpful. Always got a smile, how I can help and how are you from folks who work there. Food in the Shipyard was great, ate there many times for breakfast and dinner. Wait staff were great. The woman (forget her name) originally from Jamaica who welcomed us every morning was so nice to us - it made us smile every morning when she was there to welcome us and seat us. Our room was kept extremely clean by the cleaning staff. Pool area was very nice. Used the bikes a couple times and they were nice. We will be back. Thanks so much for a wonderful visit
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January 2024 by Jason Vaughan
We stayed in March 2023, and they were still cleaning up from the hurricane the previous year. I’d come back for sure in the future. I always think it’s the people that make the place. Having ocean front property definitely helps, but the people that work at Tween Waters are what makes this place so great. Not just the front line people you run into, everyone there was great. We stayed in the building in on the west side of the complex. Just a normal hotel room really, but we didn’t choose Tween Waters to sit around in the room. Fantastic views of the gulf from our room, easy parking, easy access to the entire resort. You have to walk across the two lane blacktop road to access the beach, but it wasn’t a problem for us. Pool bar area was great. I’ll definitely go back. If it’s as good as it was after a hurricane mess, I’d love to be there when they aren’t dealing with that.Rooms: The room we had was nothing spectacular, but we didn’t go here to sit in the room. It was clean, and everything worked.Nearby activities: Beach, kayaking, boating, pool, tennis.Food & drinks: Pool bar was great
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January 2024 by Traveling O
Visited for restaurants but not rooms. Very cute, charming outdoor mall. At Christmas, the whole place is decorated. Kids will love it. Golf cart & car parking. Across from water.Two major restaurants: a New Steakhouse and Old Captiva House. Fun place to visit with family. Lots of cool shops.Nearby activities: Several great restaurants.Walkability: Easy to walk, stroll.Food & drinks: Seafood. Steak.
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January 2024 by Debra Asplund
LOVED OUR WEEK-LONG STAY AT TWEEN WATERS. BEACHES ARE GREAT BUT BECAUSE IT WAS A LITTLE UNSEASONABLY COOL, THE FANTASTIC POOLS REALLY SAVED THE DAY !!ALSO LOVED THAT WE COULD JUST SIGN-OUT BIKES AND KAYAKS.THANKS FOR THE GREAT
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January 2024 by Rhiannon Decker - Silvashy
Location is beautiful and the service from the pool bar and restaurants is great and we love seeing the staff and tipping well. The booking team seems to lack some of that customer service focus. Be mindful that if you book future stays and need to adjust you are charged a $35 fee regardless of how much advance notice ... even a years worth. When I asked if that is something that could be waived given the 12 months advance notice I was told "we have plenty of people that come and spend money here".
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January 2024 by Joseph Jaffe
Rooms: very clean and comfortableNearby activities: all the activities you want at the hotelSafety: Very safe and quiet.Food & drinks: Great place to relax and enjoy without any pressure. Staff is great and rooms are clean and comfortable. The restaurants are terrific. Good food and great menu selection. :)
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January 2024 by Vera Bonds
Outstanding experience of our stay in such magnificent location of beaches, views, nature, combined with excellent service and true conservative values of American culture and holidays traditions. Real fairytale for people of all ages and nationalities.Safety: Well staffed and secured resort.
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January 2024 by Shelly Watkins
Food & drinks: Never have to leave the property - So many Food options - high-end steakhouse to casual breakfast/lunch/dinner place to burger by the pool
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December 2023 by Kaitlyn Langolf
I would definitely avoid booking your room in advance. Go in and see the room prior to providing your credit card.There was an error on their end in the number of nights / miscommunication fromTheir service team about available amenities that was not noticed until after check in.I was charged for an extra night (which was not cheap and that i could not use )even after extensive follow up with the reservations team throughout my stay.I am an understanding and rationale person and this felt like a scam.Very Disappointing customer service with the reservations team. Other on-site staff are very hardworking.Unfortunately , I will stay elsewhere next time. There are plenty of nearby properties with decent customer service and a fair business model.
