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January 2024 by Luis G.
I moved to Cape Coral, Florida 3 years ago and needed to replace the tires on my truck. The service was excellent and the pricing was fair. The work was done right and in a timely manner. Ralph and the crew are friendly, truthful and thorough. Since then, I have trusted them with all my tire and car care needs. I highly recommend this location to anyone looking for quality and friendly service.
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January 2024 by Ken J.
Before I start this review, I have to say I've never been so surprised the level of incapability witnessed at this specific tire choice. I originally brought my vehicle in to have break pads and discs changed. I was told by one of the employees that they could do the work on the side, cash -- if I bought the parts, which I did. After dropping off the parts, we exchanged personal contact information so I could be informed once the vehicle is ready for pick up. I got that text message a few hours later only to arrive back at tire choice, and Be advised that my vehicle had no brakes because they couldn't figure out how to make the sensors work again. The advisor told me that he did not recommend that I drive the vehicle so I then had to have my vehicle towed to a dealer to fix the mistake they made at tire choice. A few weeks prior to all of this, we took my wife's vehicle there to have the thermostat checked, since it was causing her vehicle to make loud noises. I was told that the sensors needed to be replaced so we paid $400 for that to be done. After my fiasco with my vehicle, my wife's car started to have the exact same issue of the loud fan. The SAME advisor told me, It was no longer the sensor and that I needed to replace the thermostats. I was reluctant, but proceeded with the work being done. I also asked that they change the brakes on my wife's vehicle because they've been squeaking for some time now. Today I got a call saying that the vehicle is ready for pickup -- Only to see on my service receipt that no one had ever touched my wife's brakes. I am certain that I'm not the only one who has experienced this low level of service. I would recommend that you find any other tire choice to deal with Because this location lacks follow-through and possibly leadership.
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December 2023 by William Johnson
I made an online appointment for a wheel alignment. The system confirmed a 3:30pm appointment. I received 2 texts confirming the appointment. I arrived and Tire Choice told me their wheel alignment guy leaves at 3pm. Brilliant. I won’t ever try this place again.
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November 2023 by Juan Borja
Got and oil change here the other day. Tried to sell me a cabin air filter i dont need and tires i also dont need… i bought the ones i have earlier this year.I wasnt gonna say anything but then i find an oil leak later on the week that they didnt bother to tell me about. Maybe try and sell me on a repair i need instead of things i dont.
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November 2023 by Shawn O'Dell
I came in an hour before closing. Only two guys there and they got slammed. I was in my work van, picked up a screw and barely made it in. They got right on it and replaced (screw was on the sidewall/ edge and couldn't be repaired) the tire and I was finished and out the door in a very reasonable amount of time, under the circumstances. They were also very polite and professional from beginning to end even with getting so busy near closing time.Thanks guys!
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September 2023 by Mike Me
Third time that I post a review here! This company is a big company, pricey and not honest! I took my daughter vehicle to the store in Caoe Coral, FL, for a new battery, new wiper blades, and oil change, I paid for e everything and 2 days later my daughter's car died on her because they didn't change the battery that I paid for! I called the store and told them and with some attitude the guy and the mechanic just told me that "was a mistake" and that I have 2 options get a refund or go somewhere else and get a new battery. I feel that my money was stolen because how come the mechanic didn't check the paperwork to see what kind of work the car needs. I am afraid now that they didn't do the oil change either. Their customer service sucks, and the guy from the store has no manners to treat customers, and I let him know when I went back to the store. They forgot that without us, the customers they don't have a job, they forgot that the store is open because of customers like me that go there to get their cars repaired. I suggest anybody to stay away not only from that store but also from Tirechoice. I am going to make sure that my friends and family members never go to any of their stores! That's an Error and Omissions claim!!
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September 2023 by Michael Yonkman
Stopped in for a tire rotation on a Sunday and they were able to help me out on the spot. Josh is great, and the price was definitely fair!
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September 2023 by Apple S.
When realizing my tire was losing air I called ahead to ask if I could come. There was a man working that looked like he was training some young guys. I was helped immediately. It took a bit but I looked and i think part was showing the guys how to do it. It was the most expensive tire repair yet. It was $38 something. However it needed to be done....
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September 2023 by Holly Vallandingham
We've taken our vehicles here for a few things. The gentleman are always nice. My husband got his tires here and I just took my trip to get my truck checked out for an issue. Now they did not find the issue and recommended me take it to the dealership because it's finding a wire problem which is understandable. I believe I spoke to Ralph and he was such a nice guy. He didn't charge me and very informative. I will always try to take my service there first before somewhere else. I'm writing this because I've seen some negative reviews for them and I don't know what the issue is but we've been there on several occasions and have gotten nothing but great experiences. ?
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September 2023 by Xero
Great place and dose excellent work, also you can’t beat those prices and the guy up front name Josh is the best he needs a raise ASAP. Quick fast and very efficient.
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August 2023 by Dennis John Avery
the couple of times i’ve had to come here, i’ve been disrespected by the staff. there’s one guy here in particular, i don’t know his name, but he tried to tell me i never set an interview with him, after 3 days of setting an interview with him and online. there’s one guy here i like, his name’s josh. my most recent visit involving the rear passenger window not rolling back up and getting stuck, i had to bring the car in on 3 separate occasions (needed my car for work) and they didn’t even fix the problem. told me the motor was bad, had to order a new one. motor arrived and was broken, so they ordered another. after the install, they’re now saying the switch is bad, so i bring the car in again, they don’t even install the switch, and they kept a screw, telling me i had to come back on monday (today) to retrieve them. each time i came to get the car, my door was left in pieces, screws and parts strewn about my back seat. charged around $420 and change, didn’t fix the issue, and when i drive the car the next day, there’s a nail embedded in the rear passenger tire. i will be taking my business and money elsewhere, this business scams. multiple lawsuits on public record back my experience. if you want quality customer service, and quality care for your vehicle, go somewhere else
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August 2023 by Charlie Hill
First Rate service! Josh at the desk was super and very helpful. This is where I will go from now on.Came here because another Tire Shop said “come in at eight” then informed me it would be three in the afternoon before they could get to me and suggested I take an UBER home and then take one back … hilarious
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July 2023 by Alice W.
We had an appointment for fixing a tire and the service was amazing. They took care of us as soon as we arrived, did exactly what we asked and, best of all, didn't try to sell us anything extra. The price was reasonable too.
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July 2023 by Julius Garcia
I called this store looking for a hard to find tire size and unfortunately we needed it ASAP (Saturday). The manager on duty was amazing! Not only did he locate the tires and offer to have them at his store TODAY, but also installed within a couple hours! And....he had the best price around! Great customer service at check out by the young man who mentioned a military discount and gave us an even better deal, all done with a smile. I will refer to you as long as this level of service continues! Great job!
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June 2023 by Allen Bowling
Absolutely the worst customer service, I went there three times and never can they help you at that time, it’s always make an appointment. While two guys are smoking cigarettes outside and one car on one rack! While there are multiple car racks. Very bad management.