-
April 2024 by Barry Medley
I've had a very disappointing experience with this Truist branch. It often feels like they see customers as an inconvenience rather than a priority. After numerous frustrating encounters, I've decided to transfer all my personal and business finances to a local credit union that values my business more.
-
March 2024 by Reeka & Dave
March 15th, 2024Olefia was amazing! So friendly, professional and quick! Definetely the best Cape Coral Truist location to go to! We opened our accounts at the Santa Barbara/Veterans location years back and will never go back to that location due to unfriendly, unprofessional and subpar customer service. Truist on Del Prado S location by far the best customer service.
-
February 2024 by Thomas Humes
Carol was an absolute pleasure to work with. 10 stars would be chosen if possible.This branch not only took my phone call promptly while another branch I regularly frequented failed to even answer the incoming phone line after multiple attempts to call in.This location immediately scheduled for an appointment the next day at my convenience and Carol handled my issues like an absolute champ showcasing her 30+ years of service working for the bank. She even stayed late to make sure my needs were satisfied.She proudly stationed the plaque on her desk showcasing her expertise and experience in working here.Not only did she handle my immediate needs but she also followed up with me the NEXT BUSINESS DAY ensuring everything was as it needed to be and promptly addressed my additional needs during her follow up phone call.I look forward to many more successful interactions dealing with Carol and this branch on my journey to better banking.
-
December 2023 by Cheri Drake
Ophelia is always so nice and patient with my elderly mom.
-
April 2023 by Dan DanO
Their app fails most of the time when trying to make deposits.
-
February 2023 by Gabi Symonette
Lots of bankers ready to help and assist at this branch vs the others. Everyone is super friendly and helpful! Marielys was very great to me and had me call her personal line with questions. I drive further to go to this branch over the closer ones to my home.
-
August 2022 by Rebecca Griggs-Kundinger
Had a great experience with Marielis! She is lovely! Very friendly and knowledgeable, very personable! I go out of my way to this branch to do business with a friendly and accommodating staff!
-
June 2022 by Gail Hodge
Worst banking experience ever. The bank officer was rude and unhelpful. We had a business credit card compromised several months ago and it is still not fixed. She would not even discuss fixing it she said it was a credit card issue and she was a bank. Excuse me but it’s their credit card. Since BB&T merged banking is a nightmare. We are moving all of our accounts as soon as this is finally fixed. Can’t get out quick enough.
-
April 2022 by John Windschauer
Truist Branch Leader Casey Brock refused to issue me a Medallion Signature Gurantee even though I had all required paperwork & identification. After several false statements by him that my paperwork was not the most recent I called BlackRock (again for a 2nd time) in his office, with him, to see if I was correct. The BlackRock agent confirmed 3 times that I indeed had the most recent statement available. He also lied about calling someone above him twice while I was there at a bad attempt at acting like he cared. A big waste of time.Casey also had the nerve to imply my unsatisfied demeanor in his office was because of a family member passing away. No, you just are bad at your job Casey.
-
March 2022 by Denali Riley
This merger is a ****show! Can't get customer service on the phone, payments to loans happening at different amounts then requested. Get out while you can!
-
November 2021 by Brother Peter Pio Picciolini
I am very sorry that I have to post this because I have been a customer of some trust bank for 18 years. I just don't know what is going on why do I sit in the drive-through to see a teller for 45 minutes at this location. When I am up to the window I can see the teelkers chit chatting with each other. Sitting on stools and moving like snails all while there are lines of cars a mile long. I think I'm going to have to take my business elsewhere. I was an executive VP for one of the largest banking institutions for 22 years working in Chicago. Honestly if I was the executive VP of this branch everyone would have been terminated by now this is completely unacceptable
-
October 2021 by Danielle Aldridge
Terrible customer service. Hostile bank manager. Do not bank here. Employees park in customer parking so there are no parking places.
-
August 2021 by Randy “BigDaddyWong” Rodgers
No one will answer the phone, drove to the location, it looked abandoned.
-
March 2021 by Enrique Diaz
Could not get anyone to answer the phone.
-
February 2021 by Google user
Terrible customer service. Hostile bank manager. Do not bank here. Employees park in customer parking so there are no parking places.