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January 2024 by april maya
I love it. When I needed help for my plan and phones. Marissa is awesome.
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January 2024 by Tarek Nagel
What I can say. The employees are friendly. The network is great but all the extra stuff- that is free - is not to use. Netflix with advertising is free
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January 2024 by Teresa Iglesias
Very rude and unprofessional. They acted like I was bothering them and i am a paying customer. I will be getting my service elsewhere.
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January 2024 by Jorge Bosvenier
Very good customer service and they always try to help you when you have a concern. Thank you very much T-Mobile
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January 2024 by Mary Goldrick
Malana and Marissa were very helpful and assisted me very quickly and we're knowledgeable with products
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January 2024 by Sheila DeAntoni
Very helpful. Will be going back.
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January 2024 by donald leja
T-Mobile is a waste of money.
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December 2023 by Yahaira Santiago
Highly recommend this location! Very professional and knowledgeable. Very pleasant environment. Best T-Mobile office I have ever been to. The gentlemen that helped me were phenomenal. I will only go to this office from now on.
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December 2023 by Maria Jiganu
If I could give .00000000 stars I would . My children were being loud in the store instead of maybe grabbing a sticker and being polite … she yelled at them . I gave her advice about it and I told her becareful yelling at people children you don’t know who you dealing with ! I ain’t the one ! Ugly lady with the unholy discolored reddish weird hair . Other people treated me well .
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November 2023 by Amalia Dunham
I was very pleased with the service I received when I visited this T-Mobile location on Friday. Marissa was very knowledgeable and helpful with my phone purchase. I will highly recommend this store..
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October 2023 by Nina W
I came to the store upset from my past experience but they made me really happy and got me and my watch together. I really appreciated them after all I've been through at a different location thank you very much for all your help.
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October 2023 by Kevin Monahan
Go to the Santa Barbara location. The manager at this location doesn’t know how to walk and chew gum. After spending 1k on a phone, not financed and 3hrs in store, they forgot to give me a sim. Long and short, I had to come back for a quick 1min fix, he, Christian, wanted to put me back in line, 45mn To an hour wait, for a 1min issue they caused. I called Santa Barbara location where they fixed the issue in 10 seconds over the phone. Guy thinks he has power. Now I’m calling corporate as I’m a business customer so they’ll be no waiting. I will continue to call until I know he knows, he was WRONG!
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September 2023 by Angel Torres
To this T-mobile owner: looks like you “missed the mark again”. Seems like this is a repetitive excuse at your store.This is the worst T-mobile experience I’ve ever had. This store sucks and the employees are unprofessional (0/5 stars experience).The employees like to gossip and waste time rather than being efficient/handling customers. Not only did I have to wait over an hour to be seen, but I was skipped over twice by customers that came in 20-30 minutes after me.Every employee working from 6PM-8PM on 9/25/23 in that store should be fired. Especially the one that thinks it’s funny joking about a customer calling in complaining about a 2-hour wait time (with only 3 customers in the store). I would go to corporate about this, but T-mobile wasted enough of my time today.
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September 2023 by Chris Jagodzinski
So after an absolutely horrible experience at another TMobile location we left and came to the location on Hancock Bridge. We were lucky enough to get Marissa to take care of and had everything we needed with absolutely none of the attitude we got at the other location. Marissa took time to explain everything, actually seemed to enjoy working, and made upgrading our phones easy and painless.
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September 2023 by Leah Willis
Horrible experience, stood at the counter for 15 minutes with 2 employees helping customers and 1 employee sitting in the back office. No one spoke to us. They walked back and forth, looked at us with no acknowledgment, helped other customers with out anything said to us the entire time. Rude, terrible customer service, will never go back
