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April 2023 by Barb D.
Worst banking experience ever! I have been a customer for almost 40 years, starting with Nations Bank. I have watched the service continually deteriorate. I tried to get $$ from their ATM today, and the machine shut down without giving me money. So I wanted to talk to a teller. They do not open until 10 am, and there were 12 people in line by 9:55. I waited in line for 30 minutes while 7-8 employees milled around and one poor teller did most of the work. I was told by a walking around lady that the ATMs were Loomis, not BoA's responsibility. Really? Does BoA not contract with Loomis, and hope most customers will withdraw from the ATM, rather than with a human? One fellow finally helped the other teller - why is no one else required to help when the line is long? When I left, there were still 8 folks in line. 5/3 and Chase are looking good....
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October 2022 by Eric J.
This is the worst Bank of America I have ever been to. The staff literally goes out of their way to be unhelpful. They take breaks when lines get long and ignore customers even during times of crisis. Management should definitely take a close look at the staff at this location!!!!
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May 2021 by Lisa P.
This is the worst Bank of America location, even before Covid! Customer service is consistently pathetic. Never get accurate info. Today was no exception. I tried to deposit a check made payable to myself & the bank. Teller told me to call their mortgage dept for authorization code & claimed it takes 1-2 days. I went to my car & called & had authorization 5 min later, BUT now the branch had closed. I was able to talk through the glass, but no one could care less if I had access to my large check over long weekend or not. I would not even have an account with Bank of America if they were not my mortgage holder.
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March 2021 by Frankie P.
This is far the worst banking experience I've ever had in this building. First off I had questions about a transfer I did, and nobody could tell me the different type of transfers if it was wire/ACH. And the whole time just said it was wire. So the lady at the front counter just printed out my transaction history which I already know about the transfer and the confirmation # and tells me there it is. I responded I know but I need to know the type of transfer it was and should could not tell me but asked the other teller and he had no idea about the difference in transfers. They referred me to somebody else in the office and he just jotted a number on a post it and said call there and they'll be able to help you. So do they literally just place un trained employees on one building and expect it to operate? Not to mention the call service was horrific, and no help what so ever.
