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“My husband and I went with my dad, who is 93, to upgrade his phone. Denell was our sales consultant. He listened carefully to what my dad wanted and needed from his new phone, he offered different options for the phone plans and explained how they have changed since my dad's last upgrade, he explained exactly what the monthly charge and total cost of the phone would be, and he did all of this professionally, courteously, efficiently, and without trying to make the biggest sale he could. He told all of us that we can contact him any time if we need his help. It would be a wonderful thing if everyone in sales was like Denell! He's a great asset to this store and the company.”
“I actually owe Raynel an aplogy for getting frustrated due to technical issues that were not his fault. He was VERY helpful and did everything to ensure that I recieved the best discount to keep my monthly payment the lowest he can make it, he wasnt pushy which I greatly appreciated, listened to my needs and gave me fast service. I feel horrible after giving him a hard time bc the phone had some technocal issues but I was able to resolve it with Verizon and none of this was a fault of the sales associate. So I sincerly aplogize for my behavior and take full resposibliy for my actions. I plan on heading back into the store to give Raynel a gift catd and thank you note and really LOVE my new phone. THANK YOU RAYNEL”
“After so many years of horrid service at retail ATT stores I felt compelled to praise the best experience I have had in a long time at any retail facility. After not being able to complete my new phone upgrade online through ATT I set aside a day to go into the store. Walked in and greeted by Alex. I held up the non Iphone I wanted to get rid of and he knew exactly what I was trying to accomplish. Now in the past this would have taken several hours, but not today! Alex had our transaction complete with old phone wiped and new phone setup within 20 minutes. When he handed me the new phone and thanked me for the business I said “wait that’s it we are done?”. He confirmed and we were on our way. Alex was amazing and will be our go to for transactions going forward!”
“After posting a review that was very negative . I have to say that Michele did make thing right. It took a while but she did correct my issue. She very nice and easy to talk to.”
“I absolutely loved the customer service I received from Yeanet! She handled herself with class and catered to all of my needs! Definitely recommend her when you go into the store!”
“The store is always really clean and the guys are very nice every time. I came in here the other day after a terrible experience at another store and the guys here solved all my problems very fast.”
“Amazing experience today! Frustrated with our previous carrier this store welcomed us with 5 star service. Julio E. was so helpful and patient with us and our many questions. Marissa was our first contact on the phone when we called. Her pleasant and professional demeanor brought us to this store.”
“The 5 stars are strictly a shoutout to Ashley at the Del Prado store! Her level of customer service is exceptional and I'm sure to visit her again should the need arise. Thank's again Ashley, you are one patient woman :).”
“Awesome service! Had an issue with a lost phone and getting a new phone, with some complications transferring the account. Paul was so helpful and went above and beyond to make it all work out for us. Would definitely recommend going to this store!”
“Great customer service, reasonably priced, and thorough work. They know their stuff and will go the extra mile to learn what you need and get it done. Family owned and operated, friendly, and professional - an outstanding recommendation.”
“Initially I visited the T-mobile store on Hancock and was asked to wait for a rep to assist on upgrading my phones. I waited for an 1hr to then be told that the phones were not in stock. I asked the representative if she would be so kind and check the inventory on another store. She said she could not but she could order the phones to be shipped to my home. I smelled commission vibes hence why she did not want to call another store for inventory. I didn’t get a helpful personality to begin with.
Since I was on a mission to get my phone upgrades, I left that store and called a nearby store. A rep by the name of Kathy answered and confirmed she had the phones in stock. I arrived at the location and met with Kathy. What a helpful person Kathy was from the first hello. She was very informative and possessed great customer service. She got all the data on the phones transferred and phones ready to use immediately. The manager at that location was very helpful as well. Didn’t get his name. The overall experience was a 10 out of 10. Thank you Kathy!”
“Excellent place to purchase telephone service for family or individual. Its signal coverage throughout the map says it all and the cheapest prices on Samsung, Motorola, iPhones. You don't need credit to finance a spectacular phone ✨️”
“Myra was absolutely fantastic, great customer service, very efficient store. She was very helpful and was able to answer all questions. She was 10/10 very nice lady.”
“My husband and I purchased 2 phones today and Nelson was our sales associate. He was knowledgeable, polite, courteuous, attentive and just overall fantastic! What a special young man you have enployed.”
“Crissy was amazing. Very professional, so knowledgeable,very efficient and very helpful.I will continue to go back to this store.It was a really great experience and as you know, sometimes with these stores, that's hard to say. I did not have to wait and the store had a good amount of people in it.”
“Quick and easy transaction today at the Del Prado Cricket store in Cape Coral. Jonathan Valdez helped my son get a new iPhone after his broke. Recommend checking out this store if you need any phone help.”
“Ok target. Now while it's not the biggest. But it had the most lovely of employees. I was greeted like 27 times. When have you ever been treated like that in any store? Like oh hello how are you? Do you need anything? Hey how are finding everything- and it not be in a condescending or disrespectful manner as in oh we are watching you and treating you like a criminal? Yeaaaah no this was beautiful. Real. Honest. And by god I'm so glad this is the target we decided to stop into! Thanks y'all. Ya queen felt magical af.”
“Great guy, Ricky.I came in today because I made the mistake of thinking Verizon was better.Ricky not only got me out of a terrible position caused by bait n switch, he got me three lines with three great phones, and at a great price !So glad I dealt with him and no longer stuck with Verizon.I will be back for sure!THANK YOU RICKY”
“I had the best experience with the employee Cindy thank you very much for you patience ? and help me with all my questions to upgrading my phone I recommend this location 100% very professional thanks again”
“Blanca was awesome in helping me choose the right phone and she went beyond to help me out learn more. I came back to the same store and Sima was helpful in helping me get my Google password right. They both are super to courteous and helpful.”
10AM - 7PM
110 NE 2nd Pl #305, Cape Coral
Mobile Phones
“I broke my phone so as a Cricket customer and new resident I came into this store for a new phone.I was immediately greeted by a young man, Eddie, Freddie, Teddie, I'm sorry I don't remember but he was Steady.?Looked at my phone and showed me the newest version of my phone and the other similar phones, easily guided me through the process which is usually brutal.Great job Ed, Ed or Eddie!”
“Hassan in the automotive department went way out of his way and spent so much time with me looking for just the right automobile floor mats... He was so helpful he went back-and-forth and tried to fit them in my car and one didn't work he tried another one always smiling and being very polite and congenial. Thank you so much for a wonderful experience Hassan!”
“I want to modify my review because I appreciate the reply I got back. I've been to this location three other times and each time I was sent away to call the toll-free number on my own. I didn't appreciate that because I would drive from my house to here so I could get face-to-face help.
Updated:
My daughter's phone got wet and we ended up having to get it replaced. Tess took great care of us. She was very patient with our questions and understanding. She did everything she could on her end but ended up giving us a number and website, fortunately, my daughter's phone is getting shipped the very next day. I wish more tech issues can be handled at the store instead of having go have phones shipped or handled by Asurion or another company, but it is what it is. Overall I'm very happy with our service with Tess and this store.”
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“I visited the store yesterday because my husband's phone was damaged and he needed a new one immediately. Jhon was very patient with my frustrations and came up with a solution that made us all happy. He also helped us save money in the long run. I've always had great experiences with this store, but yesterday was even more above and beyond the great service I'm used to getting there. Thank you Jhon for taking care of us!”