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February 2024 by Alberto Larzabal Vergara
The best attention in life with Lya, in love with her charisma, thanks for the help, super happy.
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January 2024 by Dustin
I was not happy with the phone I purchased . I returned to the store the next morning ( 12 hours later) with phone, receipt, bag, and box . I wanted to return the phone and purchase a better , more expensive phone that would accommodate my needs from the same store. The owner would not allow me to return phone . I visited another t mobile store on del Prado who informed me that the store is supposed to return phones. Corporate customer service also claims that the store should return phone . Apparently , this store makes up their own rules. They won't reply to this post. Unfortunately, it cost the store manager more then the price of the phone he sold me that he would not return. Hahaha
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November 2023 by Osana Najimi
The little girl behind the counter is a straight up criminal. She lied to me about what she was charging me and tucked the receipt deep in my bag quick before I could see it.
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September 2023 by Arthur Addertiñ
Did not open on time sat there for 45 minutes and no one showed up to come to work could not get things done that have been wanting to get done since I purchased new phone have been denied access a being to get a new phone have explained that there were major problems with the phone from the day of purchase and have not had them do anything about it something should have been done within the first 2 weeks and we have in this phone and they ignore the issue since I will never go back to that store
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January 2023 by A C ela
The girl put an insurance to our phone without asking. Had to call Metro to remove it.
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January 2023 by Denny Fackler
This Cape Coral location has the best staff around. The young ladies that work there are friendly and very knowledgeable . The best store in lee county !
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January 2023 by Orlando Navas
Young guy helped me out a lot.had no complaints I was in and out with new ph. In no time.
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January 2022 by Barbara S.
My husband and I purchased 2 phones today and Nelson was our sales associate. He was knowledgeable, polite, courteuous, attentive and just overall fantastic! What a special young man you have enployed.
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September 2021 by Joe M
Staff was very helpful.
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September 2021 by Carol Biedrzycki
No help at all. I wanted to upgrade my service, and I was told I'd have to wait for my next bill to come first. What? I've been a customer for years. Obviously he didn't know what he was doing, so I went to Metro on Santa Barbara. The agent couldn't believe it and my service was upgraded immediately.Del Prado needs to hire competent people!! I've never had a problem before until today. ?
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September 2020 by Tasia Pantalias
Javier was Awesome!!!My boyfriend and I split up I had no code so I could not use my current phone even if I got a new number!!!They told me I needed a brand new phone....no way I love my Xr !!I was freaking...Javier saved me!
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August 2020 by Jake Jake
Shirley has amazing customer service skills, and she explained things to me and my friend precisely to a T... Both of the lady’s working today where very friendly. Not to mention the store is very clean. I recommend this location
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October 2019 by william susswein
Thank you for hiring Able for this Metro PCs. This man takes care of customers and treats every one with dignified respect. Thank you for going out of your way with my simple phone issue.
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August 2019 by Joe Marcus
Abraham was extremely helpful!! this young gentleman was very knowledgeable on the phones that they offered and made sure i got a sweet deal out of it.
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March 2019 by Rick
disappointed, Tried three times to call the store....No one picked up
