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March 2024 by Steve & Cindy Brown
Very politeVery knowledgeableVery thorough and carefulEfficient and effectiveWe are very impressed with Isabel
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February 2024 by santaclaracuba1977
amazing environment awesome professionals customer care incredible service
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April 2023 by holy fit
Horrible service very unprofessional. Michelle P, is very new first season with the block. Doesn’t know much about taxes. They mixed up names and began working on a different persons file when we were in front of them. She constantly was loud and rude because of her mess up. She would constantly make loud noises and facial expressions that would come off as annoyed and flustered. She would constantly ask her coworker about things she would mess up on. It got to the point where we had to walk out due to her belligerent responses. She clearly did not know the tax code and would act like a professional and still continue to give wrong advice. We will be filing form one 4157 – a with the IRS to make sure she never practices taxes again. No client and I repeat no claim should go to her.
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April 2023 by Wesley Wilkey
Very professional outstanding staff at the Santa Barbara office and was done in a very timely manner
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March 2023 by Minnie Campbell
Very nice patient ,and professional staff.
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April 2022 by Ryan McElroy
Avoid Nancy Burke if you want to save money. She will sneak fees onto her clients without letting them know. She is unprofessional and doesn't look out for her clients.
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April 2022 by Wendy Seibert
The Customer Reprentative is very knowledgeable and was able to answer all my questions and took her time help me file my taxes.
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March 2022 by Roberta Ronning
our appointment was for 12:45 and we didn't get in till 1:15. Bobby our agent was great.
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March 2022 by Nikki David
Our Tax professional Nancy Burke is amazing! She's so helpful and extremely nice
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February 2022 by Linda Day
It was very professional and she helped me tremendously. I will be back next year!
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February 2022 by Kurt Baker
been with them for many years, always satisfied
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August 2021 by Janelle Garnique
The website does not appropriately tell you the price of the services. I am a student so it cost me more money, but no one told me this until after my return was finished. So at that point you feel obligated to pay more because all of the work was already done. The website also did not send all the documents I originally attached.
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April 2021 by Denise Double
Anne was great helping me with all of my documents
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April 2021 by Tonia Fetty
I've never had a problem.
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April 2021 by Matt Mursch
I usually come on here to tell people about reasons WHY they would want to go to a business, but in this case, you'd be well advised to pass. I went in to get my taxes done last Thursday. First off, they could not tell me how much it would be up front. If I'm going to have you do a job for me, I'd like to know what I'm going to pay (even a rough estimate would have been nice!). Also, they had me drop off my taxes which I did reluctantly because I was under the impression I had the option to have them done for me in person. I was told Monday and never heard anything. I went in and was told Tuesday. Tuesday, I get a call and now I'm told that they need even more information and that the lady will be off tomorrow and cant get it done until Thursday. Please guys, even a little integrity goes a long way....
