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January 2024 by Locsy Lady
Stopped to get air in my flat tire and was told it wasn’t a priority.
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January 2024 by Diana Daniel
They were very easy to schedule an appointment with even though I had to change my appointment several times. They were efficient and cost effective. Will definitely use them again.
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January 2024 by Daryl Lyons
Scheduled work quickly through office, personable floor staff. Work done as expected. Only negative is a small parking lot. We have used them several times and are very satisfied.
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January 2024 by Adventures of Happy Ours
Complete repairs as scheduled and on time.
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January 2024 by Bill B.
Had a 1o'clock appointment At 3:30 hadn't even looked at my car and this was for an oil change Worst customer service Never going back
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January 2024 by Barbara A Valentine
Took our car there to patch a tire and they broke a lug nut trying to get it off. They gave us the car back saying they didn't have the right tool to get the one they broke off, and to take the car somewhere else. Because of the way they broke it, there was hardly anything left of it so now it's going to cost us almost $500 because the tire has to come off from the inside due to the lug nut that they broke.
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December 2023 by Barbara A V.
Took our car there to patch a tire and they broke a lug nut trying to get it off. They gave us the car back saying they didn't have the right tool to get the one they broke off and to take the car somewhere else. They way they broke it there was hardly anything left of it so now it's going to cost us like $500 because the tire has to come off from the inside.
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December 2023 by Gloria VF
the manager un cape coral parkway the best.Jim Palmer, Giving the best customer service,
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December 2023 by Tom Slaughter
I've been going to the Cape Coral (on the parkway) Firestone for 4 years since moving here. The location and quality of staff are great. Having a dedicated front counter person provides better customer service.
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November 2023 by Soul Sister Sue
Thank you Sherri for helpig me. I would recommond this Firestone but no others, St Augustine in Old Town will not help you and straight up lie to your face. So thank you Eagle Sherri for putting me back on the road safely, You went above and beyond. Well, now my car still makes the sound at the brakes that it made when I went to the first firestone... so now I have to go back. I want my parts from St. Augustine, shipped back to the orginal place I went to , to take these brakes off, put my old ones back on and take it to a real mechanic. I also have a dent in my car that was not there in SA....??
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November 2023 by Marti Millikan
Got new tire put on twice now...flat. problem they sent my car away with 38 lbs in new tire. 29 in another 28 in another and 30..Really???
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October 2023 by Grant M.
They'll try to scam you, took my car to get an alignment and tried to say i need all my tie rods replaced for $1100, i already work in the automotive industry and do work on my own car and knew they were lying, plus one has already been replaced within the last 2 months and they couldn't even tell which one was replaced. Took it to another place and got my alignment done just fine. Don't even bother coming here.
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September 2023 by Bill Marx
Had to get a flat tire fixed on my sister's Dodge Caravan and they did a nice job and did it for free since it was a new tire that she bought when she did all 4 tires the first of August 2023.
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September 2023 by Patty Palluck
Took care of my issues promptly and did a great job. Wonderful service
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September 2023 by Lindsey Collins
I have been using Firestone for the past couple of years but always suspected they didn't actually rotate my tires when I brought it in. Recently, I brought my car in for an oil change and tire rotation. One of my tires was replaced a few months ago with a tire of a different brand, so I knew ahead of time that I would be able to tell if they did not rotate my tires. After waiting an entire day for them to finish, and also having to call them myself to ask if it was done rather than them calling me to let me know it was finished, I came in and saw that my tires were not rotated. They gave me a discount once I called them out for it, but it was still inconvenient and made me wonder how many other times they didn't actually rotate my tires. Beware that they may try to take advantage of you.
