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October 2023 by Dr. Elijah True
Went to HD. They sold me the wrong staples. Went to Family Hardware and they personally got the correct staples. Love the local places. Much better service. #reviewsbyelijah
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October 2023 by Jon Shepard
This past August i sent a set of planer blades in to be sharpened. When I called to check on the progress, they were among the missing. Mr. Peterson located them, keeping me in the loop, sharpened them, and returned them to me all at no cost. I still had a minor issue with the blades on their return. I advised Mr Peterson I would be purchasing a new set of blades. I intended to purchase the new blades and that would be the end of it. Mr Peterson offered to pay half of what a new set of blades would cost. Yesterday I received the check. This is the old fashioned way of doing business, and a level of customer service that is missing in today's world. Thank you Sir.
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August 2023 by Remy C. Saluz
Family Hardware Store... literally. Broad choices on all kinds of DIY Hardware. I personally appreciate the expertise of the employees when asking for advice.Friendly every time
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July 2023 by kathleen cherasia
Went there needed something fixed and J R Helped me and fixed it. Very great customer service I would definitely recommend them
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June 2023 by Jaden Sonichsen
Had two blank keys cut, that every single hardware store/ locksmith told me to kick rocks on. Did them perfectly, very fast as I was kind of in a hurry too. Not only that, but the people were great and super friendly. Highly recommended
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May 2023 by Susan W.
They had just the double door hook I needed to match my other doors. The time between ordering and receiving was less than one week. I received updates from my initial order to their packing it with tracking number to delivery. Great communication!
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April 2023 by karen r.
I can honestly say that this company, Family Hardware, has integrity as well as excellent customer service and exceptional product choices. I ordered a roasting pan that came from the manufacturer with a chip and dent in the enamel, I contacted customer service and was immediately put in touch with Jeremy, the owner. He was so pleasant to work with. He immediately offered me a free replacement with free shipping and no need to return the damaged item. What also really impressed me was the excellent communication throughout the short process and the company's quick responsiveness. My new item was received quickly and in perfect condition. I will definitely do business with Family Hardware in the future. I Highly recommend this company
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February 2023 by Julie F.
I love a family, local hardware store. They are far and few between now as mostly it's big chains and big box stores. We needed some patch repair for a spot in our porcelain bathtub. We've been looking for the right color to match. So we decided to walk over from our hotel and check them out. We wandered a bit inside. It reminded me of the hardware stores I grew up with in Connecticut. I finally went and asked at the check out desk where to find what we needed. Unfortunately, they were out of our desired product. But we had a nice -- and funny -- discussion about it. The guy forgot to reorder this item since his computer system "upgraded" and no longer keeps track of stock shortages or sales. Naturally, he blamed the "girls" in the family for not reminding him to reorder - which they now have to do the old way, that is "by hand". Of course, the "girls" said, he thinks he's being funny... Even though we left empty handed, I'd recommend this store if in the area.
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January 2023 by Brandi Couse
Just stopped in for a nut to fix a reclining chair. Not only was I helped by Doug right away, I wasn’t even charged for that small piece. Talk about friendly! We’ll be back!
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December 2022 by Jerry Petry
Always friendly, small store so not as big a selection as the larger chain stores.
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November 2022 by Alan Grudzien
It’s like a mom and pop place in Cape Coral to do your hardware shopping. Everyone should try it and support this small family business.
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October 2022 by Ryan Holleran
Best Hardware store in town. Good prices, good atmosphere and the staff is great walked me around the whole store to get me every item I needed for my project
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October 2022 by Alexander Beckman
You can find things here what other hardware stores don't have . Good customer service.
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September 2022 by Tanya Delp
Nice enough to deal with. But the reason I had to call was after 2 weeks I still did not receive my product. When I called I was told the product was too big for them to ship so it was returned to them by the shipper. ( unclear why this happened, lots of ways to ship) They did not inform me or refund my money. I guess they were hoping I wouldn’t notice. Poor service for on line orders.
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June 2022 by Michael Greenfield
Great Hardware store. I get my table saw blades sharpened there. I think they're the only place that does that on the Cape.