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December 2023 by Damaged Goods With No Regrets
The Enterprise employees were all very kind, knowledgeable, understanding, and friendly! The vehicles are in pristine condition, and very well maintained. The plus side is they sell their cars as well! Considering the fact I'm in need of a new vehicle when it's time for me to purchase one I will 100% be going to Enterprise to purchase one from them!
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December 2023 by Michy K
Terrible! I booked a minivan a month ahead of time and the day before our road trip they called and left a voice mail message stating they did not have any minivans available. They stated they have a five passenger vehicle. There was no way we could fit five of us and all of our luggage in a five passenger vehicle. If I wanted a smaller vehicle I would have rented one.I called and waiting on hold for a while and when I finally spoke to someone (later to find out it was Enterprise general booking department and not the local place). They told me the location I was seeking did in fact have minivans available and two other locations near by. I told them I had received a message from the location stating they did not. I was then able to get a hold of someone local and they confirmed they did not have a minivan and in fact they said they did not have any seven passenger vehicles available. They also said that the general booking department system is not a real time system and they can not see what the local Enterprises locations see. They apologize but the company overbooked rentals and there was nothing they could do.After calling all the rental car companies in my city and the next city and being bounced around with false hopes of finding a vehicle, I was left angry. I tried for four hours the day before we are to leave looking for a rental.Then we got a call that Enterprise just got a seven vehicle SUV. In desperation we accepted. When we went to pickup the vehicle there was no way this was a seven passenger vehicle SUV. It had four coach seats and a small bucket seat in the third row. The employee said if you wanted a real seven seat you should have booked a minivan. I looked at him and I told him, I did one month ago and your location told me this morning to tell you didn't have any.We took the vehicle because we had no other options. The SUV smelled like cigarettes , had dog fur all over and the seats were dirty. The employee said he could freshen it up for us but we didn't have any time to mess with.In all the years I have been renting vehicles from any place, I have never had them call me the day before telling me they did not have any vehicles to offer. It is just ridiculous and I will not be using this company again.
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September 2023 by Robert Pensoneau
Stupid policy wasted a bunch of my time. Can't pay with a debit card all other truck rental companies don't have this policy. What if I don't want to have a credit card? Really a bad business model/decision to make the customers go through. Do better.
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September 2023 by Aleida Busto
Chasrissa was an amazing employee through out the entire process of getting my dad his first car in over 10 years. She tried her hardest to get him the payment he wanted and the truck he wanted. 10/10 service and 10/10 for personality as well.
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September 2023 by David Waszmer
I had to get a rental through someone else's insurance and this Enterprise was very accommodating, helpful, and friendly. I pulled out of the parking lot in a clean and sanitized rental within a few minutes after arriving. This Enterprise location is the best I've been to in Cape Coral.
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September 2023 by Garret Sanderson
They had my truck ready for me when I arrived. Was there about 10 minutes. Went smooth.
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June 2023 by Mark Oakley
Yamila was a great representation for the business. She provided a desirable vehicle and quick checkout within ten minutes. I'll be back because of the professionalism at this location.
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May 2023 by Ciera Young
This branch highly disappointed me. They gave me the wrong price for my rental and tried to charge my card the next morning without even speaking to me and letting me know the mistake that their employee made. Courtney the branch manager and Jacob the assistant manager were very rude and unprofessional to me and my family. When I tried to call to figure out what was going on they hung up on us multiple time when they seen my number pop up on the phone. I am hoping that a higher up can reach out to me after this because according to them there is no manager above them that I can speak to.
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May 2023 by Jeremy Riggle-Tradd
Checked with them twice for availability and they assured me they had a car. All to get dropped off there and they did not have a car. Very unprofessional and a waste of time. Left without even getting a vehicle.
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April 2023 by Heather Bania
Super helpful she was very nice I was in and out without an online reservation. Would go again to see them
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February 2023 by Lydia Keene
Never have had a bad experience with enterprise, but I love this location! So clean and well laid out. The staff are all very friendly and speak to you immediately upon entrance whether they’re busy or not. Our representative Sydney was the absolute best! So informative, really took her time to go over the vehicle we rented for our vacation and make sure everything was noted if needed. Even upon return she was quickly available and took in the car and went through things efficiently. She’s truly an asset to enterprise! Will definitely recommend this location to anyone who needs a rental!
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January 2023 by Amber Zappia
They lost our reservation and left us stranded on a mountain after telling us they would pick us up. Then made us wait 3 hours once we got a car service to take us there and said they will get a car for us but didn't know where or when? We did finally get one only to find out it was not the size that was fully covered and had to pay extra fees.
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January 2023 by Howard Stabell
Dealing with Courtney was a pleasure. She is both courteous and knowledgeable and sets the bar for customer service.
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December 2022 by Miranda Z
I had a car accident and needed a temporary car rental and John was fast, efficient, kind, and super helpful. I even got to get to drive the car I noticed outside and wanted which has been the best and favorite car I’ve ever driven in my life! It was a white Jeep Compass with a California license plate which I loved as I used to live in California at one point so it totally suits me and brought back some nostalgia. Courtney also was super nice and very clear and helpful when she helped me to see if I could have the insurance company give me more days to use the rental as we hadn’t received the check from the insurance company yet. Thanks you guys! :)
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December 2022 by Dayana Montana
Please don’t purchase any vehicles here clearly Taylor the manager likes to sell vehicle that have issues. Horrible place a 2020 that needs a motor rebuild is not okay these people are very unprofessional advise you to go anywhere else.
