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November 2023 by mélanie TOURNIER
Went there 2 days ago. It's 1$/minutes for the dog wash. I just payed 12$ just to get water, the soap wasn't working because running low.Went to find a employee who was very nice and refilled. Was abble to wash my dog. Then it was time to blow dry him... don't go there if you have a big flyffy dog. The dryer blows almost nothing, very wick. After 2x15min, so 30$, I left with a dog soak.and wait. All of this cost me 42$ to not even have a dry dog. And impossible to reach out to the customer service. Waitted on the phone over 30min never talkd to someone. I would have payed 20$ I would have a dog fully groomed.
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November 2023 by NICK FRITZ
Nice car wash, not very good in that I still had to get out and wash my wheels. If you need help forget about it. There's no one to talk to unless you walk all the way to the back and ask for help from good kids that seem to have no leader . Would have been 5 stars if they let me go thru again to get the rest of car clean like other car washes.
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November 2023 by Orlando Santos
Easy way to sign up online. They even have an app to manage your membership! The quality of the wash (I have the platinum for $30) is excellent, gets bugs and stains off well and leaves car paint with wax coat super smooth! Love the vacuum area, under shaded parking and great vacuums. Even a floor mat cleaner. Highly recommend!
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October 2023 by Tobi Rachele
Not the best wash. First ever wash with them and my car still has a ton of dirty spots on it. Also the wheel shine left a big gelatinous blob on my wheels. Gross!I went around for a rewash, which they did no problem, but they recommended not getting the wheel shine that time.Stopped after rewash to check things out and still my car was not fully clean. Very disappointing!If I ever use this wash again, I guess I'll have to take drying towels just to wipe off the remaining dirty spots. Especially the wheels, they were barely clean after two consecutive washes!Positive note is helpful, friendly staff, and free vacuums!
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October 2023 by Steven Preston
Beware. Took my brand new vehicle through the wash and it damaged my vehicle. 300 miles and I need a new wheel. I was even told by one of the employees that this location has been having numerous maintenance issues and this sort of thing happens a lot do not use the Pine Island location. In fact, I don’t know that I would recommend Mr. car wash as a whole because I don’t expect them to make this, rightService: Auto detailing
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October 2023 by Lisa N.
Any business that does not take CASH , is a place of No business . By following China's judeo-Bolshevik totalitarian model, a move to kill Cash, Freedom and Privacy as they herd the unthinking masses to be tracked and traced by their plastic and machines , corporations like this are complicit in tyranny and any thinking individual will not allow themselves to be treated like the cattle they think you are . Tommy's Car Wash I cannot recommend enough . 5 STARS for Tommy's , they respect CASH as they should . Do Not use a business that does not take CASH , unless you like the choke chain around your Freedom to be pulled to your suffocation .
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September 2023 by Adriano Del Rio
I don't know if it's the dirty water, soap or drying method that doesn't work properly. Car always leaves full of stains, FULL! The rain does a better job at keeping my car free of that. I'll give it a try for 1 month see if it gets better. If not I'll cancel my subscription
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September 2023 by Jessi Ree
I really dislike that the vacuums are advertised as free, but you have to pay for a wash in order to use them. Tommy's carwash doesn't gatekeep their vacuums this way, I don't understand why anyone else should.
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August 2023 by Vlad Krasikov
Beware this car wash will not take any responsibility for any accidents that happen inside the wash.Car wash malfunctioned and my car got sandwiched between two cars causing damage to convertible roof. Initial interaction was great, employee took pictures and filed a report. I was told somebody would be in touch within 3 days to give me an update.Then silence, nobody got back to me and nobody was able to give an update. 20+ days letter a letter from car wash came in saying they are not responsible for anything. No explanation was given.In addition to all of this, this car wash sucks. Cars are still dirty and mat cleaner sucks. No water?Avoid this and other mister car washes.
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August 2023 by John M.
Mister Car Wash is a mere shadow of what it was when it was Downtowner. This is what happens when a Corporation buys out a family run business and and changes it to profits over quality and customer satisfaction. They lessened wash services and raised prices, too bad. I will not be returning, I'd rather wash my car myself.
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August 2023 by Hector C.
This place is horrible do not go there they do not care all they want is your money I paid for them to vacuum my car my seats were full of dirt my trunk was even back in they didn't even clean the windows and you asked for air freshener and they don't even give it to you and I'm a platinum member and it's like basically they don't care did you put your car in the machine that's it they don't even do anything else I recommend nobody goes to this place that he should go out of business they should never even bought downtown or downtown or was way better than these people once again I recommend do not go to this place I would pay a homeless man to wash my car before I go back to that place and don't try to call them because they'll never pick up the phone I called every store that's close by me and not one person answered or returned my calls this place sucks it should be shut down it should be embarrassed the owners should be embarrassed for spending so much money to buy a company this place used to have so many cars and it's sad to see that they're not even busy
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August 2023 by Vlad K.
Bad car wash, but even worse they wont take any responsibility for accidents that happen in the car wash when it malfunctions.
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June 2023 by Adam Lunn
I've done the dog wash a couple times. It's a wonderful option to have available. Not the my pup like that any more or less than a garden hose
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June 2023 by Christina Marley
The manager went above and beyond for me. My license plate was apparently loose when I went in the car wash and was gone when I came out of car wash. Manger made sure I was able to get my tag back which meant working late hours after close to find it. He kept me updated throughout and never left me hanging. Took a couple of days, but he was great. He was much appreciated! Good Management!
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June 2023 by Lyn Youngblood
I paid for a car wash with Apple Pay and was promptly told I could not go through the car wash with my truck because I have a combo tool/fuel box on the truck and was referred as it being a 'new policy'. No signage referencing this limitation but worse, I already paid and they had no way to reimburse me. All digital payment with no way of getting my money back other than to call customer service because they cannot put it back on the card and carry no cash. Before this location was 'Mister' suck wash, I had been through many times and it was fine. Upon being refused, and unable to provide reimbursement on my card, and after sitting on the customer service number for over 20 minutes to coordinate getting $25 back on my card for services never rendered, they say I need to speak with the general manager. No dice. Told them I need to speak to a supervisor that can help me get my money back. Another 10 minute hold time, the customer service person came back on to help me to say my credit card will be reimbursed in 3 to 7 business days. Was unable to give me a reference number or anything. Just said it does not go through, to call back and ask for her, "Nicole, I'm the only person with that name in customer service"... :/Service: Auto detailing