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December 2023 by Alyssa Coleman
BEWARE! Mister Car wash tore off my whole mirror. It didn’t fall off, it was completely TORN from my vehicle midway through the wash. the manager claimed because the vehicle is over 10yrs old all they can do it order me an unpainted mirror I’ll have to PAY to get installed & painted myself although they ruined it!!! Not to mention, last month I came here I got stuck inside the car wash for 10mins. Seriously this car wash needs to maintain the maintenance of their machinery. I’m cancelling today and contacting BBB. Don’t stop at this location unless you want a damaged car & an unexpected out of pocket payment to the shop.. unbelievable
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December 2023 by Joe MORROW RN
When the downtowner folks owned these car wash locations it was great. When Mister bought the locations, they raised the prices and lowered services. The changes made to the wash process leaves my vehicles still wet and in some cases dirty. At the Cape Parkway location you could get a variety of interior services but not with Mister. At Del Prado sight you could get a full detail, but not with Mister. I will say the staff at Misyer are just as friendly and helpful.
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November 2023 by FishinBK
Joined the Unlimited Wash Club and love it! My truck comes out looking great every time. The best part is you can go as many times a week as you want. The staff has always been smiling and very friendly. ??
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October 2023 by Greg Souther
It was much better when it was the Downtowner. They replaced all of the old equipment and it just does not work as well. The staff use to take the time to pressure wash all the bugs off the front now they just spray a little soap on and send you through. Bugs remain after the wash. The plus is that they are all over FL so it makes it easy to wash my vehicles when traveling.
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October 2023 by Desiree Sneckenberg
I always go to this location and it’s the BEST! The other ones confuse me lol. But today I went through the car wash and the back of my side mirror came off and the nicest lady ever brought it back to me! I wish I got her name but she literally made my day and had a smile on her face the entire time. Awesome customer service!!
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September 2023 by James Thompson
Because zero stars weren’t an option. One of our three cars received scratches over the hood and roof. They reviewed their cameras and stated they see scratches on the car. While it’s not a new car, no one has sand papered the whole top of the car. We canceled our three car memberships.Services: Polishing
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September 2023 by mary higgins
Took my car in for a wash and noticed the emble was missing and thought I might have lost it in the car wash. Went back and they found it and saved it. Thnx!!!
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August 2023 by Aaron Meadows
Love this car wash. $30 per month for as many washes you want. Can't beat it. Free vacuum.
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July 2023 by marc (Sldier24)
Usually a great experience. Bought a new truck. Took it there after a couple of weeks to be washed. Went through the blow dryer and it pushed my roof in and left a 4in. dent. So be aware people, till they roll the force down on the dryer expect some, not all of your roofs to be popped and dented.
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July 2023 by Mike C
Canceled wash club membership - monthly charges continue. No answer at local number. On hold for 27 min. with national number before giving up. Used to be good when it was family-owned Downtowner. Now just another corporate money grab with no customer service.Service: Auto detailing
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July 2023 by Larry White
Great wash. Really wish they had rags available for wipe down while vacuuming. Very clean and quick place!
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June 2023 by lizard shit
Damaged my vehicle. Put me off for 5 months. Refused to fix it. My brand new 2023 outlander is scratched because of their negligence and refused to fix it. Avoid at all cost. If your car gets damaged it's on you. Terrible business ethics.Services: Polishing
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June 2023 by Israel Nava
I used to like them until my account was hacked recently and my sticker didn't allow me to open the barrier. The only solution they gave me was to call customer service with a 30 minute wait. I sent an email and after three days no response at all. So I canceled my subscription. There's plenty of places that can wash cars without wasting my time with this nonsense.
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April 2023 by Yosvani Rodriguez
Don’t go here unless you like a TREMENDOUS amount of liquid tire shine goo that gets all over your car when you drive off. I had to wipe down my car when I got home! You can’t even opt out of it…
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March 2023 by Tom H
Got their most expensive wash today ($25 plus $2 tip). Drove a mile to home and realized that the tailgate of my truck was still filthy. Drove back there immediately. They didn’t even look at the poor wash job, but said that if I had a trailer hitch I would need to remove it for the wash to clean the tailgate. No apology for their wash failing, no offer to take care of it, no explanation of why this wasn’t mentioned when I purchased the wash, but just told me I’d need to remove the hitch. So for $27 I get to wash it myself by hand. The only bright side is that the entire truck has water spots and didn’t get completely clean, so it needs a hand wash anyway. Stay away from this place.
