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September 2023 by Carlos Alonso
What a joke!!! You want to come to America have American dream learn American ways your not in your country anymore. You barley can speak English why are you customer service. I'm sick and tired you people coming with racism in your mouth calling my wife names in Spanish. I speak the language too you are the ones makes other Spanish folk look bad your garbage.
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September 2023 by Lisa Damico
They never answer the phone!! I call it rings 28 times no one picks up. I never call unless I’m having a serious problem. I won’t call them again I’ll go to another store.
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June 2023 by Oxana Shishlova
Service is horrible, looks like they are not interesting to work
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May 2023 by Tony Fabrizio
The store manager actually lied to me just to procure a sale. He was so sure that my monthly bill wouldn't exceed $25 because I have medicaid. All he had to do is check the system and make sure I was a medicaid recipient. When I got home I read the receipts and got on line and come to find out my monthly bill was going to be $239.42. Don't believe anything they tell you. Always read the fine print and never believe a Cricket salesperson. Better yet skip over this store when your out looking at phones. They are located on Del Prado in Cape Coral.
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May 2023 by Fidelia Rodriguez
Went to the store on Saturday. I asked to buy a Motorola phone and case. The woman only recommended 2 phones. Then she gave me a choice of 2 cases, she added a glass protector that I didn't ask for. She did not install the protector properly. It is crooked. I requested a car charger, she picked one without the cord. When I went to the store today to try to exchange the unopened plug, I was informed they don't do refunds or exchanges. Funny they won't exchange their own new merchandise, but offered me a refund on the now used phone. I ended buying a cord for $30 and the plug that was $30 plus tax. I am a senior and feel I got ripped off. Never, never will I ever buy another cricket phone.
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January 2023 by B P
Quick and easy transaction today at the Del Prado Cricket store in Cape Coral. Jonathan Valdez helped my son get a new iPhone after his broke. Recommend checking out this store if you need any phone help.
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November 2022 by Ann Mcclain
Great customer service with this location. I wasn't able to receive messages from an iPhone after switching my number and she helped fix the issue within 5 minutes. Thanks yall so much!
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October 2022 by Rebecca Gammey
Marshal helped me very enthusiastically. He got me signed up for a government program that saves you $30 a month on your bill if anyone in your family receives any benefits like snap food stamps or Medicaid. Marshal said it would take 5 minutes but it was much more extensive than than and took about 20+ minutes but to only have a $5 a month bill, it was worth the time. So go in and get quite a savings cause Marshal was more happy for my savings than I even was.
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May 2022 by Rebecca Theis
Marshal helped me very enthusiastically. He got me signed up for a government program that saves you $30 a month on your bill if anyone in your family receives any benefits like snap food stamps or Medicaid. Marshal said it would take 5 minutes but it was much more extensive than than and took about 20+ minutes but to only have a $5 a month bill, it was worth the time. So go in and get quite a savings cause Marshal was more happy for my savings than I even was.
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April 2022 by barnyardcat31
Too slow only one customer service person
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February 2022 by Joel Hickey
Terrence was very informative and answered all my questions. Need more like him in retail every where.
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February 2022 by Marshall Walsdorf
The team there was very nice and experienced... I got a great deal on an iPhone
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January 2022 by ALEJANDRA MARTINEZ
The manager of this store is very unprofessional I won’t come back to this store anymore because of him I hope the administration do something about it
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November 2021 by Karen Emmons
I went in knowing nothing about phones, but Tarrance and Javier were very patient and knowledgeable. Very happy with my experience!
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September 2020 by Yilian Echevarria
Great service and the signal and speed are unbeatable. So are their prices.
