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February 2024 by Apple S.
I had to set up service and this was the closest location. There was a wait but they got seating all around. Shortly after I already disconnected the service and that was really quick and easy to do.
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February 2024 by Tina Pridgen
Although they were super busy, it was quick and easy. Great customer service.
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February 2024 by F P D
Good and friendly service.
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January 2024 by Rita Broomell
Great service
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January 2024 by Kimberley Childs
I love xfinity and the products customer service is outstanding
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January 2024 by william welch
The worst automated customer service I have ever seen. You cannot call the store directly and takes you to agents in India. The app is not working to stream the football games and nothing seems to help. I have been on the phone for over an hour... got disconnected when I finally was able talk to the Indian agent then got disconnected with no call back and had to restart the process. Horrible. Let customers be able to talk to someone we can understand.Update. Per customer tech there is outages since Wednesday and the issue should be fixed by 10 pm Saturday. Why pay for a service to watch sports when we can't get the game when we want to watch it? In situations like these xfinity should pay their customers back a credit. Now I am paying an external source to get the game instead.....
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January 2024 by William Broomell
Solved our problem right away
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January 2024 by Yadira Gonzalez
I went to the store looking for internet service for my home and Edis was very kind and helped me by offering the service I needed. Thanks Edis, the children are already happy with their internet ?
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January 2024 by Silver Perry Hobart
The phone "expert" who was supposed to help me with my non-working phone:Gave me the wrong equipmentReplaced my SIM card that he forgot to give meDid not replace the box needed for my televisionDid not look up from his screen when mumbling to meNever got my phone to work but told me that it was a great phoneCharged me $40. for a payment I still have no idea what it is forNow I have to wait until I can get back to the Xfinity store and hopefully get someone who knows what he/she is doing and is willing to helpI've been paying for service monthly and haven't had any service for quite some timeVery disappointed in Xfinity store and cannot seem to get help via Comcast Xfinity tech text.The service repair guy that came to our house was terrific! He was a great help and did a fantastic job with rewiring and replaced much needed equipment...Unfortunately he couldn't figure out how to fix the phone ... but he tried.I'll be there this weekend
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January 2024 by Steph
Pack an overnight bag! Great once you finally get to talk to someone but wow the line is always out the door.
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January 2024 by Odalis Carmona
Long waiting time, no good service. Some representatives chat without calling anyone for good time and others go to the back of the store regardless of the number of customers there are. There is no one who speaks Spanish.
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January 2024 by Dunia Sobrepera
Malicimo does not have service in Spanish and they do not assist you or make an attempt
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January 2024 by Miguel Angel Amores
Excellent attention!!
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January 2024 by Ryan Vasquez
Horrible service
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December 2023 by Susan Davison
Lousy service online & at store. You'll never resolve ANY conflict with these guys. They’re only mission is to sell, sell, sell! Customer service is out the window!