-
April 2024 by Connell “Mojo”
I called Castillo’s pharmacy At 20 minutes before 5 o’clock, there closing time according to Google and this door sticker and asked if they had my medication in stock because nowhere else in town does since it’s backlogged. I was assured that they do have it, and replied that I would be there in 10 minutes and was politely please come in and I will be helped. Great. So I pull up 10 minutes later and walk inside realize that my prescription is in my glove box, grab it and go back to the door and it’s locked. It was 12 till five at that point and the woman said that they close at 4:30 after I had just gotten off the phone and was at that moment looking at the 5 o’clock sticker on the door. Immediately a line forms - About six Hispanic men and women and myself, a white man. Apparently, they didn’t understand that my girlfriend is from Columbia and I am fluent in Spanish. The woman who took charge looked at me, said we’re closed, come back tomorrow and would not listen to my explanation at all, so I wait to chime in as sh filled an elderly woman’s prescription and brought it out to her, handing it to her in front of my face, explained to her that it was no problem whatsoever. The girl next to me and her father apparently could not be served since they did not have their medication. I get so angry. I leave and go next-door to a restaurant to grab a beer - It’s been an extremely rough day already, When I realize that it’s not my type of scene, so I go back to get my car and the last gentleman that I thought had left I was checking out, was sitting in the passenger seat of a car in the parking lot, and the woman told me that they were closed was bringing him his prescription and hand it to him through the window of his car. I’m not saying that they’re racist, but I’m certain that if Me and my family acted this way at our restaurant to the only black person in the restaurant while serving the rest of the people, something would be done about it because something was done about it, in 1964 I believe. Started a movement, this just makes me angry, and nothing is gonna be done about it. Well, I’ll be sure to make everybody uncomfortable tomorrow when I go get my prescription - within the bounds of the law of course; they are the only ones that have the backlogged prescription in stock in the Cape, and I feel like a piece of my mind may actually help somebody in the future. I’m not doing this purely out of spite - I don’t want to see anybody else treated this way, I have faith in the power of the pen in the form of reviews and they need to understand that there are repercussions for these types of actions. Finally, there are gringos out here that speak fluent Spanish. All I can say is that it’s a good my girlfriend wasn’t with me, It would’ve been very ugly - I’ve been boxing my whole life and training MMA for eight years now and I’m afraid of that girl. Tomorrow morning should be interesting, other than that I would absolutely avoid this place unless you favored by the staff.
-
April 2024 by Blanca Rosa Serpa
Excellent attention. I recommend it
-
March 2024 by Norberto Quesada
The reception is staffed by a lady who wears glasses, and she is very sweet and friendly when it comes to dealing with you. There is another one that is a little heavy, but because of the kindness and good treatment of that lady and the options to help you, I think that in general it is a good place.
-
January 2024 by Daniel Gonzalez Estevez
Great team!!!!
-
December 2023 by Donald Tomasini
Castillo’s pharmacy is like the Old neighborhood drugstore. They know me by name and are extremely helpful with everyone of my pharmaceutical needs.
-
December 2023 by LUCYMIRTHA GONZALEZ
Excellent people always iam very happy with there service
-
December 2023 by Rocio Cernadas
By far this place has given me the worst customer service experience I’ve ever had
-
November 2023 by Dave Anderson
If our businesses had a receptionist like theirs, we would be out of business. And why do businesses have you fill out a form on their web site and never respond to it?
-
December 2022 by Danay Diaz
They are soooo unresponsible people they knew my son was without medication I called that morning before they said they was going take take it the next morning that morning it was already 3:30 when I got to call again because I was at work at that time they said it was on his way will guess what I end of taking my son to the ER because he didn’t have his med and he as seizures. And they never came that night
-
October 2022 by Reinaldo Arrieta
Costumer service is very bad, today the person of the front desk let me wait almost 10min because she prefer jump for a another costumer that arrived after me.
-
December 2021 by Bart Mazzara
Small-time Pharmacy in a fast-growing City. Provides t l c to all that enter the doors. A great place to do business, and also to obtain your vaccine of choice!
-
December 2021 by Jack Hanlon
They gave me good service. They gave me an an appointment for a booster shoot at the time and date I needed.
-
September 2021 by Bill Carlson
Outstanding personal service! They went above and beyond to help figure out insurance details. I'll give them my business whenever I can over the big box pharmacies.
-
September 2021 by Dwayne Hayes
Everything went well, staff was great.
-
May 2021 by n natale
Had both covid-19 vaccine shots done here. (Moderna)no side effects. My husband even changed to get his 2nd shot here instead of going to Fort Myers. They are very professional, efficient and very friendly. They are are easier to get an appointment with. Highly recommend. All 3 vaccines are available here.
