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February 2024 by Patrik Kiraly
Reserve the truck to be picked up on January 27th, Saturday. My buddy who was going to drive the truck, and was the designated driver on the reservation showed up at the appropriate time. Upon arrival he was told that there are no trucks available, and a person also told him that two other people earlier in the day came in for reservations and they had no trucks for them either. Why take reservations if there's no trucks available? Then I proceeded to check my credit card statement and they charge me $75 for a no-show fee. I will be disputing this with my company and I will never give this establishment my business again. Shoppers be advised stay away go somewhere else
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December 2023 by Alex Sierra
Dont waste your timeThey know how to take reservations but they dont know how to do anything else because they offer trucks but dont seemingly have any
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September 2023 by Mister J
The fat woman with the hairy man arms with the bad breath who smelled like a diaper is as stupid as a fat pathetic person could be. Don't go to this location they a morons
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August 2023 by B Abbott
Wow! DON'T RENT HERE! GO TO ENTERPRISE!! Rented a truck way in advance... They called a HALF HOUR before we were to be there to pick it up, and they have NO TRUCKS on the lot?! We have movers coming. Everything was planned around this truck. Then she tells us to call around and try to get a truck rented. No help. No assistance... Just "we don't have a truck for you. We'll call you if one comes in. We're sorry. Goodbye." Appalling.Enterprise swoops in for the TOTAL win! Save yourself the trouble and DO NOT reserve a truck at this place!!
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July 2023 by CHRISTY WILLIAMS
Fabian was very helpful in a pinch when we really needed help!
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May 2023 by Deborah B.
I had the best experience renting from this location. Everyone was very friendly and the car was clean. I needed to extend my rental twice and all I had to do was call and it was easily taken care of. I would recommend renting from here.
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April 2023 by Nicole W.
if i could give zero stars i would. warning!!!!!!!do not rent from this location! they do not have vehicles. the staff was joking about how they never have any cars and always overbook reservations. do not rent.
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September 2022 by Miriam Mikkelsen
I rented a cargo van to move my granddaughter to college only to receive a telephone call the morning that I was supposed to pick up the cargo van only to be told that they didn't have any available and I would have to go to Lehigh Acres to get one if they had one available....very disorganized...they only left me a voice mail telling me this...luckily I called the office to check the pick up time and was told don't have any...have to go to Lehigh....the only bright spot was Melissa of the Lehigh Gas Buggies (rental) was wonderful and took care of us immediately....I will never rent from this office again....I'd rather drive to Lehigh to be treated with professionalism and respect....
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May 2022 by David Soldano
I was looking for a passenger van to rent for 4 days but I'm not spending over $1200.00 I'll never use "Budget" ever again
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February 2022 by Angela Goldstein
DO NOT RENT FROM HERE. Made a reservation 2 weeks prior to move. Called and confirmed the day before. Arrived and they had zero trucks available! None anywhere, no larger sizes, Nothing. Terrible.
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September 2021 by Abraham Hechavarria
This is the worst experience renting trucks. Pls do not waste your money on this company. The road service they provide is trash. I rented one truck that I couldn't use because abrake down and they offer me 15dollars discount. From my experience this is a zero start conpany
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July 2021 by Brian T.
TERRIBLE CUSTOMER SERVICE!!! We traveled all the way from Elizabethtown KY and they never answer phones, literally ever. The one lady working was extremely rude, and they charged all kinds of extra fees. This was a terrible car rental and definitely do not recommend to anyone ever!! Stay far away!!!
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July 2021 by N “Mrs Truth Be Told” Cruz
The worse thing ever my steering wheel needed alignment it shook every where, the cabin & back both leaked, my passenger entire back got wet, my items in the back got wet, the driver's door will not close
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May 2021 by Justin Fine
We had the trip from hell coming down and could not have been greeted by a nicer staff. Not only were they helpful with our rental, but gave us great information about the area. Yes it's a hole in the wall, but the staff was amazing!
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April 2021 by Lana R.
The one employee that stated she's been working there for 20 years is absolutely horrible. We rented a Kia Soul weeks ago, they called us the day prior to confirm. The employee upgraded the people in front of us to a Kia Soul for a higher cost. Then told us they don't have a Kia Soul and she is "upgrading us" to a nicer car and gave us a Hyundai Elantra. A smaller and cheaper vehicle. I told her we want the car we reserved and she was very rude, disrespectful and yelled at us. Ended up telling us she won't do anything about it and if we wanted to get the Kia Soul we would have to drive back to the airport to get one. I have no idea why they would have someone like that work there. Terrible place, and tried to scam us by "upgrading" us to a worse car.