-
September 2023 by Samantha
Car smelled horribly of cigarette smoke. It was miserable to drive it. No apology from employees. Needed the car for longer but returned it after 1 day and going to Hertz instead.
-
September 2023 by Madeline pagan carr
I booked a rental car at Buget on Pineisland rd. I got a great car and the return was good, no waiting. I will book again in the near future
-
September 2023 by Mr Sanders
Absolutely fantastic, way cheaper than Enterprise, and much better customer service. Super easy booking and return process. Definitely going to use them again.
-
September 2023 by derek c
Rented a car here and Fabian helped us. He goes above and beyond to help people. This man is amazing!!! Overall I would give 10 stars if I could.
-
September 2023 by Jon Taylor
Arrived at 5:50 to drop off the car I rented while the store closes at 6. When I walked the the door a gentleman in red shirt came from the back trying to tell me to leave the store because they close at 6. A women behind the counter kindly intervened and accepted the keys from me and returned the car which took 30 seconds. I didn’t realize businesses stopped serving customers before the business closes. Appalled by the level of unprofessionalism and hostility in the approach that was displayed by this employee!
-
August 2023 by Mary Sawyer
I’ve rented a few cars from this location and have had a positive rental experience each time. The cars are always in decent shape and clean.
-
June 2023 by Jennifer E.
Never again. My car was in the shop so I needed a rental for 7 days. Good price is the upshot. The plates were expired, the car was dirty and hadn't been washed, the windshield was covered in bugs, the windshield wiper fluid was empty, and the customer service was horrendous and treated me like an under educated Karen for questioning any of the issues. When I called regarding the expired plates the woman tried to tell me that my rental agreement was my "registration" (sooo wrong), i tried to question that logic and got the "listen sweety" speech. She said I could bring the car back but I would have to upgrade. So for a legal car I would double my cost for rental. Bait and switch lives, common sense doesn't. When i returned the car i was told I was wrong about the legality and that "listen sweety" is a southern hospitality term. Horse pucky.
-
June 2023 by MoodyGalArt
Picked up a car for a week vacation in Florida, fast and easy pick up, nice helpful staff and beautiful car! Will continue to rent from this agency.
-
May 2023 by Deborah B.
I had the best experience renting from this location. Everyone was very friendly and the car was clean. I needed to extend my rental twice and all I had to do was call and it was easily taken care of. I would recommend renting from here.
-
April 2023 by Karen Petrowski
Picked up a 2021 Tahoe in fl to drive to ny. Checked body of the car which had minor dings. Tires looked ok because they were covered in dirt from the parking area. Turns out they were almost bald! Called budget who gave me the runaround and they had “no cars” to offer me a replacement in all of Florida or Georgia or Charlotte NC. Hydroplaned in a rainstorm.
-
April 2023 by Nicole W.
if i could give zero stars i would. warning!!!!!!!do not rent from this location! they do not have vehicles. the staff was joking about how they never have any cars and always overbook reservations. do not rent.
-
April 2023 by Jessica Manns
Made a car reservation online. Went to pick it up and they said they didn't have any cars available and had 6 reservations in front of me. You shouldn't be able to reserve a car if they don't actually have them available. Tried calling multiple times before doing the online reservation because I prefer to talk to someone there, but no one answered the phone.
-
April 2023 by Andrea Morris
I rented a Toyota 4 Runner or similar. I went to pick it up and they said they had a Toyota Camry or a Toyota Tacoma. Neither of which is 7 passenger. The Tacoma had dog hair all over the cloth seats which they didn’t even seem to know. So it makes me wonder if they even clean their vehicles. They “cleaned” it and it still had dog hair and I’m allergic to dogs. Luckily someone brought their small SUV back at that point and I got it. Everyone was squished but we made it. The place was dirty and the car lot looked like a junkyard. I am in the area 2-3 times a year and I will not use them again.
-
April 2023 by tim hermann
CAR WAS NOT MECHANICLY MAINTAINED .. Low 3 1/2 qts. Oil after 500 miles traveled. Added 5 total during trip witch i paid for.. Wiper blades also were JUNK and UNSAFE to drive in rain.. so I had to purchase them also.
-
April 2023 by Jerri Blevins
Great customer service!! Car was a little dirty but it was a last minute rental. Very pleased.