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December 2023 by Joe T.
25 minutes for a coffee? I am the only one in the store as the current employees keep walking past me. No "one second, be right with you", just completely ignored. Timing takes way too long.
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October 2023 by Andrea F.
I'd give a O star if they had it. We ordered two bagels with cream cheese , please see the picture of how much cream cheese they put on each one of them. I went back to complain, they offered to reluctantly and rudely replace the bagels and showed me the small packet they put on each bagel, it was no where that amount. As I got the new bagels, I asked for an extra cream cheese and the obnoxious manager (Kelly) yelled out, that's an up charge for that! I told her I just drove 10 minutes because of the outrageous, unacceptable service and product sold. I had to argue for a little tiny packet of cream cheese. This store is awful and if I can find the name of the new owner, I will inform them as well. This review will go on every site I can find, if the manager,Kelly,had been a single bit gracious, I would have just accepted a replacement and left.
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October 2023 by Madison A.
Under new management and the staff there is great. I'll drive past two or three to come to this DD. Finally a DD that gets the food and drink orders correct and is fast every time!
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September 2023 by D3 C.
Great hard working people. I feel bad for people who wrote bad reviews. They must hate life and not value service. Love this place, great people even better service.
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March 2023 by Moisha I.
I dislike this place, was given wrong donuts and no reasoning was given to why they gave me different donuts from what i ordered. Do not recommend this place whatsoever. NOT Kosher approved.
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February 2023 by Gramps C.
ordered online to pick up with walk in and the doors are locked and phone goes straight to voicemail. if you are gonna have the walk in option then have the doors unlocked otherwise the place can be sued for false advertisement. me and the wife hate going through drive throughs cause they always screw something up.
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January 2023 by Nicole F.
Absolutely horrible service if I could leave no stars I would. The employees always seem to have a ship on their shoulder and even go as far as making comments on coffee orders if it is anything besides how it is "normally" made. Beware of using your debit card here or any card with a chip, they have broken mine twice and then claimed I have no money in my account even after I pull up my bank info to see there is plenty to pay with.
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May 2022 by AJ D.
It takes forever to get your food, took 30 minutes for a grilled cheese even when I was the only one here
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April 2022 by Michael S.
A a very polite before they rang me up they read my menu over got to the window received a smile pleasant reaction I'm glad they put a Dunkin' Donuts in this area
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January 2022 by Ivy V.
The lady taking orders over the window today and most days needs to get a new job, seems like she hates it there so much! Nobody wants to start their mornings with a RUDE and attitude driven person. And on top of that still didn't warm up my coffee roll like I politely instructed. Ghetto is the word. I'll continue to spend my money at Starbucks. It's just a better experience.
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January 2022 by Dennis O.
This place needs new management. The lobby seems like it has been Closed Forever. The drive thru line was wrapped around the building all the way to the entrance. The Hot Coffee that was ordered was Cold. I hope the owner or corporate steps in to make some positive changes because right now, there's nothing positive to say about this location.
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September 2021 by Suzi R.
Extremely rude and unprofessional staff. My food was wrong and ended up cold too because I stood there and waited for my coffee to be made while the staff stood there and conversed. When I asked for my coffee, they were rude, like I was interrupting them.
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September 2020 by Katie Z.
Went there today for national coffee day and it's been more than once where the drive thru service is just terrible and unfriendly. It is only this location on Del Prado. For this I prefer Urban buzz and Starbucks now! I'll be avoiding this location from now on. Also I ordered an Oatmilk latte but they charge you 50 cents for the oat milk but didn't tell you? If it's on the menu as oatmilk and the price is next to it then why add another charge for it? Also I wasn't a fan of the Oatmilk. However the one star is for the rude service I got from a cranky worker.I understand some people may have a bad day but it's been more than once now, if you hate it so much work somewhere else. Sorry no pics I ended up throwing the drink out because it wasn't great.
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September 2020 by Heather G.
As soon as i walked in there today, No one greeted me saying please wait. The one who rung me up walked out of the bathroom said "hi what do you want" She couldn't hear me because of the masks and she said "huh what did you say" Getting my drink, it tasted horrible. No sugar. barely any creamer and it was so messy on the side. The coffee almost tastes spoiled. Also the who were working the coffee were talking and saying curse words while i'm standing right there. They need more training on how to make coffee and needs a lesson on respect.
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June 2020 by Rilie F.
Honestly I have had really bad luck with this dunkin for coffee and drinks because every single time I come they taste so different so I stopped getting them. I like the wake up wraps and donuts though.