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August 2024 by Eva S.
Best CVS ever!!!!
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July 2024 by Chris Smith
Was given a medicine that used an injection syringe. The product clearly states "Do NOT use until being shown how to use it." Since it was sent by mail from CVS I came to this store for assistance. They "oh it's not hard just pinch and poke it in." I stated again "Can you please show me." They replied "we already told you." So I left with absolutely NO help from them. So much for asking a pharmacist and they'll be glad to help you. Well, not here.
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June 2024 by David Sharpe
Cvs is a good option to have for basic day to day needs however when the medication that you get through the Pharmacy is not in stock there should be quicker service to get the meds in the customer's hands. The recording provided states it will be in stock within 2 -3 days but when the stores have no idea when the delivery of the meds will be due to security issues it puts real pressure on the customer waiting on the meds. This is a cvs issue not the people In the Pharmacy, they are just following the process cvs has in place which needs to be improved
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May 2024 by Barbara Paxson
Positive attitudes from the cashier. Smiling. Only had to wait behind one customer. Clean store.
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May 2024 by charles crosby
The pharmacy department has the worst customer service of any establishment that I have ever been too! Seriously, If I could leave a 0 star review then I would. And it's not just me either. I have lived in Callahan for 40 plus years now and I know most everyone. With that being said almost every one that I know has had some sort of issue with the employees lack of common decency, rudeness and unprofessionalism at the Callahan CVS. Its not all CVS's either, most are pretty decent to deal with and are very knowledgeable and friendly for the most part. I haven't had any issues with any of the other locations near Jacksonville, FL and I have been to almost all of them for one reason or another. There is a right and wrong way to treat people and to do things. What they do isn't right, not at all! I cannot believe CVS allows them to continue to treat customers the way they do. But they do, just read the most recent reviews...
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April 2024 by Doris DeGrange
My husband and I went to pick up our medications from CVS, Callahan. Well, the girls name is SHELBY. She is very rude. Has no professional approach at all. She has the worst customer service. She cut you try to talk to her. You can't ask her a question because will interrupt you. Very very very rude upon approach. Very poor customer service.
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March 2024 by Cheryl Plaugher
If I could leave 0 stars I would! Worst pharmacy customer service. Waited all day on pain medication that I desperately needed after a surgery this morning. First they told me they never received Rx. I had to have my Doctor call twice. Finally, at 4:50pm after two trips up there and multiple calls tell us they don’t have it in stock. This could have been relayed to the Doctor or myself much earlier.We will be switching all our Rx to WalgreensAlso, never anyone up front to check you out anyway! Good grief!
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March 2024 by DOC HOLLIDAY
Computer was down, but Outstanding Employees'
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February 2024 by Joe Parm
I dropped a UPS package off with $150 worth of electronics in it. The lady that took my package was busy stocking a shelf and waved me over where she took my package, set it beside her and told me to have a nice day. No scan, no drop off ticket.A week later my package never arrives. I use the tracking number and see that it was never scanned after i dropped it off at CVS. Meaning, it never left the store.I spoke with a manager who seemed annoyed with my problem and was incredibly unhelpful. He didnt even bother to look and see if it was laying around somewhere. Nobody looked. He then preceded to tell me that CVS is not responsible for UPS packages in any way at all. When i showed him on my phone that the label was never scanned he, amd the associates assured me that UPS drivers dont always scan all the packages. While this maybe true, in a week the label had not been scanned at all. Meaning that it never left the store. I was told there was absolutley nothing they could do and i would need to call UPS. UPS informed me that since the label has never been scanned that there was nothing they could do, and that it looked like it was never picked up.This has resulted in me having to re-purchase the $150 worth of electronics with absolutley no way to be reimbursed. Thanks CVS!Also, their minute clinic accepts insurance that their pharmacy does not. So if youre ever seen at the minute clinic be sure any medications you need filled you have sent to a pharmacy that you know accepts your insurance.
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February 2024 by Dasia Shepherd
Very unprofessional
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December 2023 by Amy Howle
Worst customer service! Older guy manager is so rude and very unhelpful.Then his employees followed suite once he set the example.Instead of helping, he made the situation way worse and then escalated it to a level it didn’t need to be by talking to customers in a very unprofessional, irritated way! When they finally get upset back, he then tells them to leave. It wasn’t just me, I witnessed him taking to an older gentleman like this while I was standing in line waiting for help.I won’t ever go back in that store!
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December 2023 by Bianca Stevens
The workers here are always helpful and work very hard, polite, and fast when it's busy!
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November 2023 by Freda Pike
Rude employees
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November 2023 by Sarah Sheppard
It was ok.
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October 2023 by Robert Crider
Veterans stay away. Would not take veterans status into account and charged $46.59 for 3 pills. I will never fill another prescription with CVS. People working there were friendly and nice, which is why I give them 2 stars. but I’m done with CVS
