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March 2024 by John Barnes
Great staff and so loving of animals
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March 2024 by Richard Maloney
Really appreciate your help.
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March 2024 by Melodee Mitchell
My Izzy loves going and playing with her friends and the staff is so friendly and caring.
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March 2024 by Gary Rees
Great place for your k9 companion to release some pent up energy.
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February 2024 by Janice E.
I called every day to check on my dog and was told she would not come out of her room or really eat anything- which I expected because this was her first time being boarded. But I was still charged an extra $20 a day for one-on-one that was not provided. AND I was charged an extra $20 on top of the regular charge for an afternoon pick up. $236 for 3 days is a lot! Lesson learned.
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December 2023 by Ed M.
Our dogs, Scooby and Rocket loved Pet Paradise. It was their first time being boarded, so we were concerned. Scooby is a senior 16 year old, we weren't sure how well he would be. Both dogs seemed to enjoy Pet Paradise. They were calm and happy when we picked them up. All the folks who work there are friendly and enjoy their job. We will not hesitate to board them in the future. Thank you Pet Paradise - Palm coast!
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November 2023 by Matthew Cramer
Incredible staff, they are so attentive to our pup! Thanks to all of you for taking such good care of our Climber
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November 2023 by Abby
took my 1 & 1/2 year old big doggy to pet paradise for 5 days in october and i never felt so comfortable leaving him with someone before! the staff was so personable and friendly. ☺️❤️ we will DEFINITELY be back!! more than 5 stars!!!? you guys are the bestest!?
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November 2023 by Peter M.
I have decided to take my business elsewhere after using this facility for one year. This has nothing to do with the quality of care - but primarily because I believe that Pet Paradise as a corporation is more revenue driven than value focused. While my dog stayed at the Palm Coast location, I am sure that this applies to their network of locations. With already high pricing, I was disappointed to see an even higher price during the summer months after already spending thousands on boarding during the winter. After all this, they offered me to train my dog for nearly $3000. I have paid $1000 in the past for the same service. This was the moment I decided that enough is enough with their premium pricing. They sometimes require deposits or have cancellation policies or minimum stays. Other places do not. And it's a lot of work that should not be. They require food brought to the facility to be bagged per day. This is very frustrating. This makes more work for the customer and can be tiresome to put together, especially for longer stays. I've never had to do this elsewhere. At other pet hotels I would just bring a full bag of dry food and tell the staff to scoop up two cups a day. At this high price point Pet Paradise should be doing this for their customers rather than giving us homework. I They need to resign the corporate feeling. Each time I drop off my pet I get asked the same questions as if I'm a brand new customer. I feel like I'm being interviewed each time. It just doesn't feel warm. They ask for exact drop off or pick up times. This just makes our daily schedules more complex when we have to be at Pet Paradise at a certain time. Human hotels don't ask for this information. For the premium price we pay we should be allowed to pick up or drop off when we can. I've never had to specify a time at any other pet hotel in the past. Again, while I had no issues with the care of my dog, I didn't get a warm and fuzzy feeling, I spent too much money and felt like I was assigned too much work to do while paying a premium.
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September 2023 by George Andrews
We took our dane and shi-shon to palm coast and they loved it!! Boarded them together in an indoor outdoor unit. The dogs bonded quickly with the PP team. The team is friendly, curteous, and the price is reasonable. This will be our go to boarder for the forseeable future!
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September 2023 by J P.
Corporate and don't care. People think it's something because there are many locations, all that does is take away personal care!
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August 2023 by Sam K
I’ve taken my dog twice and he didn’t show any signs of discomfort and seemed fine when I picked him up but very thirsty. They don’t allow owners to tour the area where he stays and plays, which I found to be odd and concerning. The cameras were not working one day with no explanation- I don’t think I would board him here because I have no idea what his environment is like or what it entails... He’s a small guy at 22 lbs. The staff were super nice. Is there a way to get pictures of where he eats sleeps and plays?
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July 2023 by Jessica Mueller
Overall a very nice resort and staff seems to truly care for the pets.
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July 2023 by K P
I never leave negative reviews but I definitely want everyone to know about my experience. We have 2 labradors who have stayed here multiple times. We booked a 1 night getaway for my dad as a Father's Day gift to a hotel with a spa package. Pet Paradise had availability and required a deposit. We were waiting to hear back for confirmation - except we never heard anything, so we called. Unbeknownst to us, they require a 3 night minimum for July 1-2 which they're classifying as a holiday weekend even though the 4th of July is in the middle of the week. This 3-night requirement is not stated on their website. Pet Paradise ruined a weekend which is now being rescheduled for the end of the month and our dogs have reservations to stay at another business.
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July 2023 by lexi phillips
I have boarded here several times. My experience with them is always good. My pup gets excited as soon as we pull up. The staff is always friendly and they do a great job communicating with me.
