You wait and wait for someone to acknowledge you, let alone actually helping you. We've had to walk out a couple of times. The few times we actually got someone to help us it was great; they were very helpful. They seriously need to get a better system of helping customers.
November 2018
I'd like to personally thank Bridget for taking the time on the phone, not only to walk me through the process of setting up my online account, but also talking to me as a human being even when it came to personal issues. You really just don't see that in businesses anymore.
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