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November 2024 by Terra Setterlund
This is a little long but worth it. I noticed that I could upgrade my phone for 138.00$ on the spectrum app and it said to go to a spectrum store so I did. When I got to the store Austin was helping us. I asked him about upgrading my phone and he says yes for 138.00 I could upgrade. I said great. We went and looked at new phones and I picked one out. He then charges my card 138.00 and I thought we were good.. Austin then proceeds to look at my trade in Google pixel 8 pro it does have a cracked in the back glass which he noticed bit no other damage or malfunctions with the phone. Austin then takes the phone to his manager to talk about what I con only imagine is the crack.
He then comes back and tells me that my phone is not eligible for upgrade due the phone having a cracked on the back glass. And I need to call a number to get my 138.00 refunded since my phone is not eligible amd they wont talk to him. So I call the number and a woman answers. We tell her what had happened that I paid for the upgrade but am not eligible. She says that absolutely no refunds can be issued under any circumstances. So I ask her if I just paid for nothing and am gonna receive nothing.
She says the 138.00 will go towards the remaining phone balance. I said I don't agree with that. Austin should have inspected the phone before charging my card and she says I'm sorry but nothing we can do. So we hang up. Now I'm upset
I just spent 138.00 for no reason. And nobody will do anything about it. I ask Austin "what now" he says I can speak with the manager on Tuesday. Absolutely not!! This is appalling you took my money for nothing! I then drove across the street to Verison and traded in the same phone for 800.00 plus a 200.00 visa gift card and I got my new phone with the same number. You lost a 5 year customer over nothing!!
Spectrum is horrible
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November 2024 by Chezelle Coqueran
The wait is ridiculous just to turn in equipment is a 45 min wait. Do better
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November 2024 by Bill Giles
Service and
Customer service is abysmal and it is difficult to tell if it’s even honest given the lack of quality and bizarre information communicated. That doesn’t even include being told cable or dvr service isn’t available unless I purchase a Samsung Tv as it isn’t possible to support other tv’s. Actually it is possible it’s called standards which are used by all other manufacturers but which Spectrum is apparently unwilling to provide. I have to also question why phone customer support repeatedly called their mother to try to get answers to the most basic questions for God’s
sake
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November 2024 by Darren Pendergraft
Customer service employee was rude and dismissive to myself and elderly clients.
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November 2024 by Lisa McGrail
Not sure about the location yet, but Spectrum has been the worst service ever. They signal was terrible, but the worst part was when you try to cancel something....its almost impossible. They will not allow you to do it online. When you try to call up, they but you on hold for over an hour, then hang up on you. Basically, they will not let you cancel. I messaged someone, called the billing line and they kept referring me over to a number nobody answered. You can upgrade online , but not cancel or downgrade. Such horrible, horrible service ...run...
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November 2024 by Treg Helme
Austin, took great care of us.
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November 2024 by Ship Easy
I went to the spectrum store located in Brooksville after work so it was late. I had a wonderful experience with the employee named Mike. Even though the store was going to be closing soon, you would not have known that with his careful explanation and showing me step-by-step, how to transfer data. He is a professional , helpful young man, and he provided me with superior customer service!
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October 2024 by Bernice Santas-Perez
Was taken care of in 10 mins of registering.
Drew knew how to handle my problem & acted on it immediately! Also provided me with other info I needed.
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October 2024 by Eddie Star
Answer my question and help me with what I needed, the only bad thing is that they're always trying to sell you something.
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October 2024 by Melanie Gregory
One extremely bad experience!! I recently switched my phone and internet service to Spectrum. I had called them to ask for some help and I was directed to "visit any Spectrum Store" for help with my service. Absolute waste of time! As a disabled senior, new to Florida, driving alone to the quite distant location was an ordeal that I could've done without! The young man who I spoke to had no knowledge of my Spectrum phone. He answered all of my questions with the same response..."I don't know". I thanked him for his time and proceeded to leave. As I am forced to walk with two canes I asked a female employee if she would open the door for me. Another customer nearby quietly remarked that she should have automatically held the door for me. I answered that I assumed the employee would be kind enough to do just that. That incredibly rude, belligerent and ill-mannered female employee snarled at me and, raising her voice, informed me that I did need to ask for her to open the door as Spectrum was recently sued by a client who was unhappy that the door WAS held opened. She then said, "by the way, lady, we don't sell phones...we sell service!"
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October 2024 by Riley Merriott
We have been with Spectrum from when it was Brighthouse and all they have done is cut services (security monitor) raise prices and every 6 months to year. I saw a lot of local posts on neighborhood boards or groups with internet service only which we have had for several years now all my own equipment. And the price has gone up from 59.99 a month to 87.99 a month for just internet service to the address. They say it for 400mps using their own speed test wired with Ethernet I have never seen 400mps. I got a email for from Spectrum for rate &49.99 for 2 years but internet only when I clicked on the promotion but in the email it said my address already had an account call customer service. When I did they offered on 500mps for $80.00 a month. This why we need competition in Hernando County.
I have sent a message to spectrum on FB and post a FB comment on your page. Please respond to resolve my issue.
Now your social media department says they can’t address the actual issue I raised overcharging for an actual rate of speed I never received.
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October 2024 by Sunflower Nanny
Went into this store in July to return equipment. Was literally yelled at for having the equipment in it's original box, neatly packed. The "gentleman" behind the counter yelled at us that they have no room for the box and we needed to take it with us and just leave the equipment. Are you kidding me?!!! You may want to first, hire someone that knows how to treat customers and second, fire this jerk. So glad to be moving out of this area and away from people like that. Uncalled for and does not give Spectrum a very good first impression. Horrible Experience!
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October 2024 by DreamingTooLow
Walked in to try to get Spectrum Mobile with the new iPhone 16 plus, the only one on display in the store was dead, and to be more exact, the only one not plugged in and completely dead.
Then the older man with long salt n pepper hair was right off the bat rude and invasive. Asked me why I wanted to switch to iPhone when I had an android, a prepaid Motorola to be exact. I'll just deal with Verizon across the street.
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October 2024 by Laurie T
Our service rep, John was outstanding! He was very patient and KIND and was able to help us with our problems!
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October 2024 by Dolores Goodwin
Quick service. Professional staff.
