Lowe's Home Improvement in Brooksville offers a wide range of hardware products, construction needs, and home essentials. The store provides quality items, from tools and paint to appliances and flooring, catering to both DIY beginners and professionals. Customers can shop online or in-store for expert advice and convenient services. Reviews highlight experiences with customer service. Several customers report positive interactions, noting employees who were super helpful, kind, respectful, and knowledgeable. These staff members offered good suggestions, went out of their way to assist, and helped save money without making customers feel stupid, contributing to a satisfying visit. However, other experiences indicate inconsistencies. Some customers report difficulties, such as employees being unsure about product availability despite online listings and directing them elsewhere. At times, checkout assistance was limited to self-service, and when help was finally provided, it came with a terrible attitude and short explanations. This has led some to question the level of customer service at this location.
It's like every other Lowe's. There's not much else to say. You can't trust the website for availability on items. That's typical for pretty much all stores though.
July 2025
Huge variety of hardware/ tools- helpful people( when you can find one)- clean,well lit store
July 2025
Brooksville Lowe's is great. It has a lot of inventory and great customer service.
