-
December 2023 by Phil M.
I was just shopping at my Lowe's at 7117 Broad Street in Brooksville, Florida. I needed to use the men's rest room. Other than being the most filthy, disgusting, foul environment I've seen in years, the toilet seat was even broken. There was enough feces dried on the under half of the toilet seat to make one's stomach turn. Dried, as it's been there a while. After having to sit on it, holding my pants legs away from urine on the floor, I had to curtail further shopping to go home and shower. Thanks Lowes.
-
September 2023 by Robert S.
I went into the store in need of a piece of polycarbonate. Upon getting to that section of store I needed an associate to cut it for me. I went around the area and talked to a couple of associates for assistance. They told me someone would be there shortly. I waited and waited. No assistance. I went to the front desk. The lady seemed not to care to help me find assistance. I again went back and waited. Another associate walked by and said someone would be by shortly. After an hour of waiting I decided to leave the store without what I was there for.
-
May 2023 by Linda C.
Garden center person so very unhelpful. Will not go back. Don't ask her for help. It's nice to give seniors a job, teach them customer service.
-
January 2023 by Matt L.
Really enjoy their drive-up service, very easy and convenient to order something online/on the app and drive up to have it placed in the car. Friendly employees.
-
September 2022 by John C.
Good store but the guy in the paint section with glasses needs to learn manners when talking to customers.
-
August 2022 by N M.
So much friendlier than the Spring Hill store. The assistant manager helped with a charitable donation and offered above and beyond what I requested. She was great, but I can't remember her name.
-
May 2022 by Deb S.
Since it's the closest store of its kind to our location we shop there a lot. Went to make a purchase for some item had a merchandise credit , couldn't process at a self serve check out. Only problem there were NO open registers with a cashier !
-
March 2022 by Peter R.
Pretty disappointed in Loews customer service and installations. Purchased a garage door opener and the installation from the Brooksville, Florida location (#1827) on 2/20. Purchase Order # 1714448--. Called to confirm the Installation on 2/28. On 2/28 the window for installation came and passed. Only after I called Lowe's Installation Hotline did my wife get an email saying the installation was postponed to 3/4. Needless to say we waited around on 2/28 at our home for the installation, which never came. So we finally get an email saying the installation is postponed until 3/4 and they give us a window of time between 1-4 pm. Well, today is 3/4 and guess what? No installation. Again, my wife has to send emails to the installer to get an update. Finally, got an email saying installation was now postponed to 3/8 between 9-12. Again, we waited at the house. Lots of wasted time. If you do not literally hound them with phone calls and emails you get no results. Customer service bad, follow up is bad, and had I known any of this I would have never selected Lowe's. In my opinion them taking care of this Veteran borders on a joke.
-
August 2021 by Travis C.
I have a bad experience 2 out of 3 visits here. If there were a Home Depot closer, I would absolutely go there. It is impossible to find an employee 95% of the time willing to help that knows anything about their department. I have waited 30 minutes in line at a register because a customer had to move money around accounts. Meanwhile 4 other employees stood around and stared at their personal phones or were chatting instead of opening an additional register or finding someone who could. The reason I gave them 2 stars is because of the military discount. Please try to be a more customer conscious retail store because you are not as of present.
-
November 2020 by jay Smith
Have most of what you need , sometimes it's hard finding help
-
November 2020 by 2Gether Ministries
Good,a little pricey
-
November 2019 by Matt Jester
Always helpful
