-
August 2024 by Cassandra “Cassie” Moody
*THE STARS ARE FOR THE SALES ATTENDANT ONLY!!!*
I visited this location on August 21st to switch my Verizon 8 line business account as well my personal family plan and to $$ price out the IPhone 15 vs the Motorola razor. Immediately upon arrival, I was slapped in the face with a rush of hot air. Every corner of that store was warmer than it was outside by 10°+ in the middle of August!!! Ugh. The sales attendant was busy with another customer, but still managed to give me a cheerful, "hello, I'll be right with you." After a few minutes they must of been able to tell how uncomfortable and light headed I was becoming because they Apologized for the heat and offered me a bottle of water while reassuring me again that they would get me out of there as quickly as possible. Very kind. I felt like I was going to pass out after just a couple minutes in the store. I don't know how they work in that miserable heat with just a few fans blowing hot air in circles. They certainly weren't helping that I could tell, except maybe to dry the sweat that started melting off my face! I had to redo my makeup before going back to the office. This is terrible! And to find out that they've been expected to work in these conditions for the last 2 months... in the middle of summer...tsk..tsk... I would never allow any of my employees, let alone my dog to endure such appalling, hazardous, conditions. It goes to speak highly, I think, of those employees work ethics and dedication to their jobs that they are even putting up with this... for a long as they have, I mean, come on! Despite how nice the sales attendant was, I had to get out of there! Needles to say, this location just lost out on a very lucrative contract and sadly, the poor sales attendant just lost out on a big commission, I'm sure! Such a shame, They certainly deserve it and had it not been for the company's negligence, you're employee would not of lost out on all 12 activations and a new IPhone 15. From one business owner to another, the blatant disrespect you are showing your loyal employees that continue to make you money, they should never have to come into work to loss money at no fault of there own. #DoBetter
-
August 2024 by Ronald Ambroise
Corrin was amazing. Helped with everything I needed. I felt very comfortable with her handling all my needs
-
May 2024 by J Graven
Koren and Jamal are back together again they are a dynamic duo. Both super knowledgeable and go above and beyond for the customers. I won’t deal with anyone but these 2. I hate coming to the store but since working with these 2 it’s an enjoyable experience. They are Brooksvilles Best; other stores should take notes.
-
December 2023 by Julio V
lied to me about what provider i had and then tried to sell me a phone. 1/10 wont go back
-
December 2022 by Chris Costello
Just just seen a cricket wireless commercial that was completely false advertising it the customer service is one of the worst my bill fluctuates every other month 1 month it'll be cheap the next month it'll be 45 more dollars the only good thing they have is there anyone that works in my area where I live if I could I would go to a different provider.
-
September 2022 by Gary Hughes
good service
-
September 2022 by Eric W.
They always seem pretty friendly cricket service has been good
-
November 2021 by Brian Stauffer
Ron was outstanding this morning.. Switched me from Boost , put my wife and I into a great plan. Customer service was unbelievable... He made it a simple and easy process.. Thank you...?
-
September 2021 by Serita Wright
I've been a customer of cricket for ten years, I've seen a lot of changes in staff, but one thing that's very awesome is the customer service skills, I want to give a shout out to Juan, Ron, Michael, and Izabella. I have referred a lot of people to cricket because the savings and bundle plans are awesome, I've been in the telecommunications business for 10 years so I know what Quality looks like !
-
September 2021 by gary eisnaugle
Only one worker, he kept answering the phone while us customers in store waited. I ended up leaving without buying a new phone. Very Poor customer service
-
September 2021 by Carrot Lol
Very nasty people they did not even want to give me my full account number, with all the information I gave them.
-
September 2021 by Melissa Gordon
I wasn't in there long enough to know whether it's good or not, therefore I give it five stars because the man that was helping my friend went out of his way to check to try to find the phone she wanted.
-
August 2021 by Angela Bowen
I want say that ron is ALWAYS VERY KIND and takes his time helping me I am old very stupid with all of this new technology I appreciate all of his kindness
-
May 2021 by Master Price
Has nothing to do with the store or the employees but the 30$ screen repair is a lie and the insurance is fraud I’m extremely unhappy with what the insurance company told me considering I paid 50$ for the phone itself and they want 130$ for a screen repair this is unacceptable and I will be contacting a lawyer
-
April 2021 by Cheryl McIntosh
More than helpful. Made great suggestions for person I brought in for an upgrade.
