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July 2024 by Carmen Morel
The general manager's response to a problem we were having with one of our savings accounts..."Nothing I can do..."Wow...at least try to help find out why....
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June 2024 by Anthony B
Had an unfortunate problem with a closed account which was quickly resolved
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June 2024 by Amber Dziewisz
This branch refused a cash deposit from my family member because they were not on my account. Even with my account number and a phone call they were not willing to be of any assistance, terrible customer service!!
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February 2024 by Marge Teal
I recently opened an account here. Yaritza was the associate who worked with me. She was so helpful to me. She went into great detail explaining procedures to me. She was a pleasure to work with. So glad I changed to Chase
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January 2024 by Cynthia Marie
If I could give less than one star I would!! I opened an account with Chase over a year ago with the intention of moving to Fl. I kept putting money in my account. When it came time to wire transfer a deposit for a new home, Chase refused to verify my ID. After two hrs in the Zephyrhills Branch I got a cashiers check and overnighted my escrow deposit. Two months later after selling my other home and wire transferring money into my Chase account, they once again would NOT verify my ID. Chase was holding my money hostage and would NOT wire transfer my cash payment for my new home. Chase was causing $750k problems for two new home buyers. Not a single person would override the glitch in the system. AI was telling them I was fraudulent!! I had plenty of ID!!Next I bought a steel garage. I called Chase to release the funds to Keen’s Buildings! They said no problem. My funds were once again held & flagged as fraudulent.Incompetence and money hostage!! Chase is losing me as a customer!!
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December 2023 by Giovanni Ortiz
I love this location. Banking with Chase has always been smooth and easy. Their in person customer service is top notch. Yaritza is amazing! She’s patient, helpful and knowledgeable, and she is naturally friendly! ? recommend!
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September 2023 by Margaret
good customer service & friendly employees
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August 2023 by Priscilla Smith
This Branch Is Awesome They Are Very Friendly And Always Willing To Help The Customers I Just Want To Say Keep Up The Awesome Job
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June 2023 by Laurean Callander
Had a great banking experience here. Can you believe this branch had a open air patio right off the teller line?!?! Soooo cool!!! Thank you Makayla for all your help.
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May 2023 by Dennis Homol
They really do take care of their team including customers!
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November 2022 by Owner Since2019
Very rude and inconsiderate to say the least. Business bank somewhere else and thank me later!!!
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October 2022 by Coco Melon
This woman Brenda Marshall should not be working serving the public, she had racist comments with me, so much so that I almost stopped opening my new account for her not be working serving the public, she had racist comments with me, so much so that I almost stopped opening my new account for her
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October 2022 by Otto Cheves
We have been banking with Chase for years. No complaints at all. Excellent service.
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October 2022 by Diana Hall
I love this new location and a special shout out to Blaise for the assistance. Very much appreciated.
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October 2022 by Justine Brinkman
No customer service.. call and noone answers don't want to online bank need to speak to someone ...
