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October 2023 by Youssef Zahari
I've been filling my wife's prescriptions at Westside Pharmacy for a year now and it's been awesome.CVS quoted me $460+ with insurance but they got it down to $65. Free delivery is also nice. The one time I had to pick up it took like 5 minutes to get the med. They're always nice to me and they pick up the phone fast compared to CVS.The only other pharmacy that's this good is the Publix near me, but some meds are cheaper here.
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October 2023 by Lyudmila Bloch
Mr. Тhien, one of the pharmacists at the West Side Pharmacy was rude, unhelpful, refused to answer a question why the meds were no longer covered, and then hung up on me. Great pharmacy service. No need to contact them! Great phone manners from the pharmacist who makes a living from filling prescriptions from the customers. He also refused to connect me with his supervisor!
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June 2023 by Kathleen M
I have requested, on several occasions, via email and phone conversations, a duplicate receipt of a medication Westside filled in March for my husband and actually engaged the Better Business Bureau (YUP!) when Westside verbally promised to send and then failed (again) in that regard. Westside didn't have the courtesy to reply to my husband OR to BBB. All we asked for was a copy of a complete $135.00 receipt so that we can submit to our HSA for reimbursement. Shame on you!Follow up - I spoke with the manager, and apparently Westside had no record of either my numerous correspondence or that of the BBB. Not sure where the disconnect is, but he sent the receipt and now this issue can be closed. I changed the rating to 3 from 1, but the extra work involved to get a receipt prevents me from rating it a 5.
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March 2023 by Tia Eunique
Well I had my adhd medicine sent here. I received a call saying it was on back order and to contact my doctor which I did. My doctor told me to call back and ask the questions she had given which I did. I spoke to a guy who was super cool, nice and chill about the situation. Told me I could find a different pharmacy or wait for it to come. So I said okay. I told my doctor and she said okay. I then received another call from the lady who called me initially. She told me nothing the previous guy said was true and "she already told me that they didn't care this medicine" she was so mean and rude about. She said you need to call your local pharmacy because I'm in Brandon and you're in Lakeland. But I know that doesn't matter because I use this pharmacy for my daughter. Idk pretty bad customer service in my opinion. I honestly don't care that much about the meds but I could tell she was judging me and being mean just because I was asking questions. She had a real "oh well, I'm right, you're wrong attitude" and I don't think that's right.
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January 2023 by Burcak
Worst pharmacy experience ever.They took my card info for the free delivery medicine and that day on phone they didn’t charge anything. After 3 days the statement was 2 different charging by this pharmacy which was way much more than what I supposed to pay, I called them back . I Neither received the medicines nor the refund yet. I don’t recommend to give your card info on phone to this pharmacy.Reply to the business:I did call you and left a voice message this morning for this. And this is not my misunderstanding this is your fault that you overcharged me and didn’t deliver the medicines. I also talked with my bank about it and they told it’s all about your company they’ve nothing to do but waiting for the funds from you. And one more again I never told you to cancel my medicine I told you to void your overcharging. Now I don’t have my medicine nor money. Plus nobody should need to wait for 5 to 7 business days to get back the money because of a business’ fault. That’s ridiculous because of your wrong I’ve nothing in my hand.UPDATED INFO:PLEASE BE CAREFUL: AFTER TWO DAYS THEY’RE STILL CHARGING FROM MY ACCOUNT I JUST CANT BELIEVE THAT A PHARMACY IS DOING FRAUD TRANSACTIONS. I WILL POST MY ACCOUNT STATEMENT TO SHOW WHAT THEYRE DOING TO ME. PS: NO MEDICINE NO PRODUCTS THEY GIVE OR DELIVER THEY JUST EVERYDAY CHARGE FOR NO EXCUSES.
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January 2023 by Steven Haberlin
My wife loves this pharmacy! The staff is pleasant and always helpful whenever she gets her prescriptions filled here. Prices are good. Service is quick. Highly recommend.
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January 2023 by Shreya Chokshi
My doctor sent my medication here after my regular pharmacy told me it would be over $300 through my insurance and Westside brought the cost down to $50. The pharmacy team is so nice and helpful - I’m glad my dr sent my prescription here!
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January 2023 by Bianny Fernandez
I have using Westside Pharmacy for over a year and have had nothing but a good experience. They have great customer service, they process your meds fast, and deliver. Today, however, things were taken to another level when the lady assisting me, Fon (I believe), went out of her way to contact my meds manufacturer with an inquiry. Few people would have empathized the way she did with my situation, few people would opt to take action, beyond their duty, to help others. I thanked her wholeheartedly for being so special and this pharmacy is one I will now highly recommend.
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January 2023 by Lenore Powell
My daughter had a prescription delivered from this pharmacy and before they would deliver it there was a mandatory $3 or more TIP that needed to be included. WHY? Isn't that illegal?
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January 2023 by Elaine Bowers
Westside pharmacy is the best for ordering prescriptions! The service is excellent. The prices are great for most scripts through insurance or rebates and they have fast delivery. Most importantly to me, EVERY customer service representative is excellent! They are so professional, they listen and they are very kind & friendly!Thank you Westside Pharmacy
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January 2023 by Don Bires
My wife was very impressed with the Pharmacy ,especially Matt ,who helped her refill a prescription that was going to cost twice CVS price. Thank you for the outstanding customer service. Don and Linda
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January 2023 by Taylor Nation
Ive been using their services while I'm on Accutane. Takes me a few minutes to set up delivery every month. I pay nothing for medicine or delivery because of my insurance and they get me my meds under 24 hours. I can order at night and get it the next morning. It's been a surprisingly great experience with Westside. CVS and Walgreens gave me nothing but headaches. Will be using Westside for everything
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January 2022 by Sheri Marie
Scam scam scam! Worst service I’ve ever had from any business. My rating is negative 50 stars.DO NOT GET DELIVERY!
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January 2022 by Susan D'Agostino
Westside Pharmacy partnered with my Dr to provide pain patches, that are very expensive, claiming they can provide a better price...and deliver them. As it turned out, the price was "seemingly" better But, that was because they only filled Half of my Rx. They only sent One box of patches, when my Dr prescribed Two at a time, thereby making it Ripoff. They have also since given my info to another pharmacy – in California – without my knowledge or permission, that repeatedly texts me. Bottom line is: Don't Bother. You, too, will be ripped off.UPDATE: STILL RATED 0-1 STAR...because after speaking to my Dr at my last appointment, who first recommended Westside Pharmacy, I learned that countless other patients have reported this same scam to him – that Westside Pharmacy promises a better price but, then they only send you half of the prescription for a few dollars less than you'd pay for the whole prescription (2 boxes of pain patches) at Walgreens or other pharmacies. So again, REALLY DON'T BOTHER.These people may seem nice but, they are essentially robbing and ripping off the disabled who are already on a poverty-level fixed income.
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January 2022 by Robin Glenn
Great value and awesome service
