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August 2024 by Marce S
Excellent attention from the workers, especially the manager, very friendly and quick service. He helped us by answering all the questions we had.
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July 2024 by Gulia E.
I was impressed by my visit to this WF Branch. Dayana and Kristen were very nice and helpful. Both made sure that I got what I needed. Now I will only go there. Thank you so much.
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July 2024 by Amaury Ruiz
Never answer the phone, I’ve called 30 times back to back and I’m yet to get ahold of anyone. Isn’t part of customer service answering the phone? Why does it take over 30 phone calls back to back to get an answer? Still calling with no answer and the thing that says how busy yall are says less busy than usual, so why can’t yall answer the phone?
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July 2024 by Reynier Rodriguez
Terrible branch they never answer the phone and when they do they transfer you to the main customer service line without answering the phone. Please corporate look into this they are bad at customer service in this branch!
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July 2024 by Yulier Hernandez
I do not recommend anyone to share my terrible experience here. To cash a check. It's theirs, I couldn't change it. Many restrictions, think carefully before making an account here at this bank. Not recommendable
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May 2024 by andres sanchez
Dayanna help.me to cash a check . Great customer service. Thank you
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April 2024 by Chris Shepherd
My banking experience was 5 star from beginning to end. There was plenty staff, I was greeted before I could sit down, my banker Meghan.... she was fantastic. She was prepared, professional, friendly, knowledgeable, and very personable. That is what a banking experience should be!!!
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March 2024 by Tamara Gonzalez
I recently visited a bank branch to deposit a check, and regrettably, my interaction with the manager, Dayana, was less than satisfactory. Despite my inquiries, I encountered a series of justifications that not only failed to assist me but also suggested a lack of necessary knowledge for the situation. This experience was disappointing and did not meet the level of customer service I anticipated.Fortunately, my subsequent visit to a different bank on Kings Avenue resulted in a markedly positive experience. The team there demonstrated exceptional professionalism and courtesy. They provided clear explanations and guidance, enabling me to successfully complete my transaction. This contrast highlighted the significance of knowledgeable and customer-focused service within the banking industry
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February 2024 by J W Taylor
Dropped in on February 1, 2024 - wanted to open a new checking account and needed to deposit $200,000. Was told I didn't have an appointment so I was SOL. Bank employees didn't want to help.I know I can open an account online - but I had a few questions. Bottom-line - the bank was empty no customers. Sad state of affairs for a bank!
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January 2024 by Warrior Queen Goddess
The worst bank ever to be seen. Make sure you plan at least an hour ahead so you don't stand in line just to make a deposit or to get cash or whatever out. Only one teller out of the 6 computers that were there. Like seriously, don't go here. Go to a different one. Nice employees, but WOW can you say slow as a sloth for real!!!!
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January 2024 by KeyKee Goddess
The worst bank ever to be seen. Make sure you plan at least an hour ahead so you don't stand in line just to make a deposit or to get cash or whatever out. Only one teller out of the 6 computers that were there. Like seriously, don't go here. Go to a different one. Nice employees, but WOW can you say slow as a sloth for real!!!!
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November 2023 by Doreen Mannino
I live in Tallahassee. Have never lived in Tampa. Have been with Wells Fargo for at least 10 years. One week ago one of the bank tellers at this branch in Lake Brandon accepted on out-of-state check from Pennsylvania for $3225.00. I have never lived in PA, at the same exact time they also accepted a withdrawal form with an address that is not on my account with a signature that any fool could see it did not match my signature which has been on file with Wells Fargo for 10 years. i HAVE NOT LOST MY LICENSE MY PASSPORT OR MY SOCIAL CARD. AND THEY WON'T TELL ME HOW SHE PROVED SHE WAS ME. THERE ARE CAMERAS THEY WONT SHARE WHAT IS ON THEM BUT I HAVE REPORTED THIS TO THE POLICE. To top if off they have now withdrawn the full $3225.00 from my child's account and she never had that much money in the first place. you can't deposit a check and take out the money the same day if your balance does not cover it . I have never deposited an out-of-state check in my daughter's account and have never withdrawn money out of my daughter's account. We do not even have the same last name. what I was told by the branch manager is sometimes they do things to help Out their customers and that is why they let this imposter take my child's money. yet here we are a week later and my child still has not received her money back AND NO ONE HAS HELPED US, WE HAVE RECEIVED NO RESPONSE i TRULY BELIEVE THIS IS THE BANKER'S FAULT AND THEY KNOW IT AND ARE TRYING TO COVER UP THIS MISTAKE BY THEIR EMPLOYEE
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August 2023 by Alejandro Sosa
My experience was good, they gave me an appointment for 1pm and I was seen at 1:10pm. They offered me a good supported Spanish translation service where you can learn everything about the procedure you carry out. They were very friendly and fast in the process.
I RECOMMEND THIS WELLS BRANCH
FARGO in Brandon
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August 2023 by daniel benson
Horrible customer service. Could care less about helping their customers.
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August 2023 by Patricia Ayala
Excellent service, Ms. The person who assisted me was a professional person who was attentive, friendly, and above all, he spoke the Spanish language.
Thank you
