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November 2023 by Midnight Edition
Went in there to trade my S21 ultra in for a S23 ultra. Young black kid took my phone in promised me $450 for my trade in and didnt even put it in the system. So really they only gave me $175 for my trade in. Had to call customer service to fix it myself. They took off $175 off my bill and once i called to fix it because they charged back the $175 and my next bill was over $500. Went to the store the so called manager said he will see what he can do give him 3 days. Needless to say he never called me back and went to the store two more times just to ve told he wasnt there.STAY AWAY FROM THIS STORE! There not a real Verizon store there some franchise store that dont really care about the customers after they get your money. Only go to real Verizon corporate stores
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November 2023 by Kenneth Brandt
When you do business here they will bombard you with phone calls for years to get you to upgrade. I've asked dozens of times to be taking off the call list and I even block the number when they call, but it seems they have am unlimited amount of phone numbers because I still get called all the time.
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November 2023 by Steven Brown
Great environment, especially Jaen he was so patient and understand highly recommend not only the store but him he’s quick and efficient, always love coming here!
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November 2023 by Kevin’s Life
If I could give this place 0 stars I would Had to go to a corporate store to help me trade in my phone because they don’t know how to do a proper trade-in and then you get charged way more with this store then A corporate store don’t waste your time here .
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October 2023 by Bryan DiCecco
Christian that works here is a real jerk. if you’re going to buy from anybody don’t buy from him he doesn’t know how to take care of customers totally incompetent
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August 2023 by Sandy Willaford
After having an unproductive and exhausting experience at a Verizon store we will not name, we decided to use Google reviews to choose another store. 4.6 stars ? later at the W. Brandon Blvd. location, we met Marshal and our customer service experience was restored! He was extremely knowledgeable, professional and friendly. Rather than sending us off w/ multiple Verizon CS phone numbers, Marshal efficiently and successfully handled transferring our business account over to a customer acc't, and for that we are very grateful. This is what customer service is all about! Thank you Marshal! ?numbers,Marshallnumber's,Marshal
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June 2023 by Shawn Thompson
We were welcomed in by Alex who was super awesome! Made our whole experience Easy and there was no hassle! When it’s time for me to upgrade, I will be visiting this location again!! Great job Alex!! 10/10 from one salesman to another, you’ll go far! Keep it up!
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June 2023 by Robin Duncan
Came in wanting to get prepaid for my grandson and David was very helpful and knowledgeable, helped me add him to my account and setup a new iCloud account. Great service!
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June 2023 by Caitlyn Dickey
Jean was so awesome!!! Super helpful and made me feel super comfortable with the whole process! Definitely coming back here if I ever need assistance!!! :)
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May 2023 by Yessica Lugo
The absolute best experience I have ever had with Verizon my sales rep was very knowledgeable understanding and compassionate to my needs I will definitely recommend all of my family and friends he’s the one to see .. IGNAR GONZALEZ is the guy to see
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April 2023 by Nita Durant
Just wanted to compliment David F. For all of the OUTSTANDING customer service he provided. He is definitely an asset to Verizon. He was truly provided EXCELLENT customer service, very knowledgeable in his job! Thanks again David??
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April 2023 by amber marie
Alex was such an informative, patient and well mannered gentleman! I would refer him to anyone. It was our first time inside this location, we felt so welcomed! There was a gentleman opening the door for us as we came and left also. This location has wonderful service! We didn't feel pressured to buy anything, all questions were answered and we walked away happy, talking about our experience to our family and friends. 10/10
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March 2023 by Gayle Witsman
The Stars should be -5This is the worst service I have ever received from a Verizon Store in my 25 plus years as a Verizon customer.I purchased a new phone on 12/8/2022 with a promotional credit of $800.00 over a period of 36 months. Today is 3/14/2023 and I still do not have any of the credit. I called Verizon Support and they DO NOT show where my trade-in phone was ever returned. The support rep called the store directly and spoke with the Manager Carlos Rovira and in his words " I recall the transaction and remember seeing the phone in my desk drawer but I'm not sure that it ever got shipped out and I will have to look into it."I may NOT receive the $800 promotional credit due to the negligence of this Independent Retailer not being able to "Locate my trade-in phone".DO NOT DO BUSINESS AT THIS STORE. HE IS AN INDEPENDENT RETAILER ONLY LOOKING OUT FOR HIMSELF.HE IS NOT AN AUTHORIZED VERIZON AGENT STORE.
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March 2023 by Cami Hami
Mr.Chris IS SO HELPFUL! I BEEN TRYING TO GET THIS PHONE ACTIVATED FOR A ENTIRE MONTH!Mr.Chris went above and beyond I was honestly thinking of leaving Verizon because of the great Hassle but he was funny and kind and very dedicated to helping me!Honestly he needs like 200 raises!He got my phone working finally and made sure everything was good to go! Very knowledgeable! I thank God for him and he saved a customer from leaving your company!! Value him he is a good one to keep around!
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March 2023 by Yvonne Stader
This Verizon location is the only one I will visit. Customer service is outstanding; and, the representatives are very knowledgeable. Alex did an amazing job and made sure everything was correct before I left the store. If you want great service, this is the place and ask for Alex.
