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May 2023 by flamingpie herman
Manager was so nice and so helpful! Wide variety and very good prices. They don't advertise a lot, but they're like the nice little surprise hidden in Brandon.
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April 2023 by Garth Jones
During our search for new floor, shower and shower floor tile we found the same choices from the larger retailers, not that there is anything wrong with those choices, but we were looking for a selection with more unique styles and patterns. This is exactly what we found at The Tile Shop. What we also got was a very helpful staff that offered suggestions, was clear with timelines, and treated you as an old friend rather than a stranger. A remodel is stressful, inconvenient, and long. The Tile Shop made that part of the process enjoyable and easy. Customer service in todays marketplace is more important than ever, and The Tile Shop is keyed in to service customers for a long time coming. Thank you!
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April 2023 by E S.
Looking to change out the flooring in a former model home decided to check out this place so many options we we're very impressed will be doing business with them in the future pricing is great and verity is great
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February 2023 by Yana Halliwell
This was a third store we visited to get some tile for my son's house renovation. The Lowes and Home Depot had no staff to help us navigate through all the tile options and no one knew about their inventory. When we got to The Tile Shop Terry Walter greeted us and never left us until we found something we liked. He kept us in the shop after his store hours to finalize the purchase and he matched the price of tile we saw in Home Depot. Great customer service, which so hard to find nowadays. We also got some very good advice from him on grout choices and installing.The picture I took is to show that we were the last clients that night and they did not rush us out of the store. Big help when your own work hours only allow you to shop after 5 pm.
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February 2023 by Ellie Whiteman
Totally disappointing. We were in there for over 20 minutes nobody even said hello. We came in to buy tile for a bathroom that we need immediately and we'll go somewhere else to take our business with sales people that at least acknowledge that you're in the building.
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January 2023 by Armando Rubio
Was there for the first time. Looks very nice.However father did not want to continue looking around for the right Bathroom remodeling projects. So we left.Sales Agent was good though.
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January 2023 by Noéh Armando Rubio Aguirre
Nice.First time In the store and was nice.Thankyou Mr. Niel R. for your customer service.
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November 2022 by Bud McDaid
Our GC recommended The Tile Shop for our recent bathroom remodel. The Brandon location had a vast amount of tile to choose from. Carol and Niel provided fantastic customer service as we narrowed down our tile selection. We definitely will be back for our kitchen remodel.
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October 2022 by Tom Wasilewski
Great store, many options and very very helpful staff. Carol is wonderful, she chose the perfect grout color for me. Neil was very helpful as well; tile flew out of the back of my truck and they replaced it for me for a fraction of original cost. Great store, great people!
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September 2022 by Scott Young
Very nice store and options for tile. Also they have high quality supplies for replacing and cleaning grout. Terry was very helpful and spent time on the phone and in the store helping me get exactly what I needed. I highly recommend this store and will return when I need tile, etc.
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August 2022 by Leah S.
Our experience with The Tile Shop in Brandon started off great until we used one of their recommended contractors. Things went down hill fast or slow I guess because our small project of tiling a 3x5 walk-in shower took them over 3 months and they never even finished it. They tiled the shower floor and part of the shower walls and then after running into tons of detailed mishaps and $3,000 (for their labor only, we bought all material and supplies) they never finished! The tile job they did on our shower looks like a 'diy'er just learning how to lay tile' did the job. I am beyond disappointed with the outcome of this project and will never go back to the Tile Shop. After paying top dollar for our tile I would have expected that they would recommend someone better. Worst experience.
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August 2022 by John Beck
Looking to do another project using their tile.I've shopped with this company at other locations.The Brandon store has nice mockup rooms.
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July 2022 by Edmond Kozey
Most impressive Tile, stone and flooring store any where around!
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May 2022 by Laura U.
We ordered tile in early March for a kitchen backsplash and it was delivered promptly to the store. Terry was very helpful about choosing the tile. After our tile came in it sat in the store for over a month waiting for our contractor, who has a business relationship with The Tile Store , to pick up the order. I called on several occasions to check on the status of our order. When the tile was finally installed the edging for tile was missing although it was clearly part of our order. Since we are sunbirds we had to leave before our project was finished. I would recommend that customers using The Tile Store pick up their order themselves if possible and make certain the order is complete.This would also give the customer the option to use a contractor who is not affiliated with The Tile Store.
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January 2022 by DR Fretta
Went in today to look at backsplash options after coming in disappointed from another local tile store. The salesperson - Brooklyn, helped us tremendously. She listened and bought us to the exact style we were talking about and we bought it without looking any further. She used our measurements and placed the order with all that is needed to complete our project. So easy and professional. Thank you!
