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February 2024 by Katja Rose
Shop online!!One person on that doesn’t floor doesn’t care to help. Always on the phoneWaited 45 min in the check out lineWhoever is managing this store should get fired
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February 2024 by Caitlin Johnson
Stephanie was an ABSOLUTE life saver. She was mid project and stopped what she was doing to help a clueless make up newbie (me) I didn't feel like I was a burden to her at all. Definitely best experience I've had at ANY Sephora
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February 2024 by Paige Ristick
Terrible experience. Very disappointing and frustrating customer service. The manager and workers were unwilling to help me get an exchange for a couple of things I got as a gift. I understand there’s company policies, but making sure your customers are satisfied who spent thousands of dollars a year at this place is important too. Very sad. Seems like they looked at me like I was lying when I explained the situation of why I have no receipt it was gifts from my mom they made me out to be a thief.
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February 2024 by A Miller
I loved the visit ❤️ They have a variety to choose from ? The lined moved pretty fast. The checkout experience was great.
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January 2024 by India L.
Love this Sephora! Everyone is usually friendly and helpful!
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December 2023 by Michelle Butler
Waited at curbside pickup for 30 before I had to call the store. What a waste of time. This was a Monday at 1:00, yes, holiday season, which is why I waited 30 mins before I called. Total of 40 mins waiting.
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December 2023 by Corina
Went in today, it was very dirty. The shelves where not cleaned, the products were filled with dust and just dirty looking. I asked if they can provide a sample for a perfume, as I would like to try it for a few days to make sure it’s a good match for me, and I was told “ Sephora doesn’t provide samples due to Covid reasons” , but yet customers were applying the tester make up (lip gloss and blush) directly on their skin. I guess this was not a concern. I give 3 stars because after 10 min of being in store 1 employee was nice and said “Hello!” to me and asked if I need assistance. So the stars are for her.
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November 2023 by Jayla Rudolph
My experience at the store was outstanding , I received my assistance from Travis and he just did the most amazing job. Very polite , professional and I felt so comfortable and he was spot on with what I was looking for in the perfume section , Keep up the good work ! Excellent Job
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November 2023 by Melissa Zapata
this location was unwelcoming. no one greeted me when i walked in and i asked an associate for assistance and was denied? but when another lady asked they went and assisted them right away. everyone seemed bothered.. i’d rather drive farther than come to this sephora again.
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November 2023 by Dora Silva
It’s a good store but the associates needs to be more educated/trained when it comes to curly hair.I wanted some mask recommendation for the pattern beauty clearly they had no idea of what to recommend nor what they are talking about!other than that they where really nice to me!
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October 2023 by Crystal B.
This sucks it is the worst place you will ever go never step foot in this place it is so terrible I wanna throw up Ulta can do way better then this bc y'all are soooooooooooooooooooooooooooooooooooooooooo expensive
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September 2023 by Kina Ramos
Shout out to Leslie: Perfume Goddess Queen ? I got a scent passport thingy for Christmas and I loved one of the scents in it. I went to try to find a bigger size to purchase it and of course I couldn’t remember the name of the passport pack or the perfume I liked just remembered it was Hibiscus scent. Leslie knew immediately what I was after and helped me fine it in store. Unfortunately they were out of stock but offered to have it shipped to the store for pick up. Since I was leaving for a trip next day I politely declined because I wanted the scent for my trip. She offered an alternative coconut/ sun perfume and I instantly loved that one too. So I purchased a travel sized bottle.She was absolutely wonderful, polite, extremely knowledgeable and found something I could take with me on my mini vacation. Thank you Leslie ?
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September 2023 by Lisa Feroben
So helpful! Alexis was great and helped my daughter and I with our skincare needs!
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August 2023 by Amari Kress
Elicia was so so so amazing! She made me feel so so special for my birthday. She was kind and beautiful and had such a great way of speaking. I hope she gets all the promotions and raises because she is what makes retail THERAPY. ?
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August 2023 by Hillary R.
This is got to be my 7-10 trip here and never have I ever once been I impressed.... I've been let down the last few times but never truly let down. The last few times I ended up walking out without purchasing any thing this time I was out of some of my favorites, leave for a trip tomorrow, and did not have a choice other than to purchase it in person nearby. There was an ungodly amount of people working there. However, there would either be two people helping one person or groups of employees standing around, drinking Starbucks and talking. At one point there is no one at the register with 10 people in line, and then at other points, you would just see employees, casually walk away and texts on their cell phones. I try to ask for help more than once, but could not get their attention to save my life and gave up. I found most of my items like going I'll buy I'll. Sephora was my favorite place in Dallas so it's where I always get my make up but this is an absolute nightmare - at one point I think it was obvious that I was irritated and about to take a picture of three people gossiping with Starbucks orders, and a young man came over and I'm not sure what he said but then he asked how my day was going with an attitude because I asked him what he said because I couldn't hear him the first time and then when I was leaning over to grab some thing asked me what I was looking for and I said the brand that was right in front of me and he was like well look no further it's right in front of you, as if I was blind, and could not see it..... it was utterly painful Lastly, I finally get in line and there's about 15 people in front of me three people get on the register and the line is starting to go down and move quickly than one person peels off and there's two and then I finally get up and a girl looks at me look down at my stuff and goes yeah, the next broken. Check you out signs off and leaves and gets on her phone.... The other girl had an issue with the person she was checking out so it was another 5+ minutes and then finally when I get checked out she asks if I found everything ok and I said barely and asked who helped me and I said no one- and she seemed shocked and repeated it and I reinforced not a single sole... she wasn't thrilled or nice afterwards - I'm guessing she didn't like my answer but don't know what to tell her when I pretty much got the opposite of help and wanted to gtf out of there .. As I leave, the lines long and 2 people behind the check out are hanging and then as I'm walking out I find the other group hanging out. For as much staff as they have here, the place should be immaculate, wells stocked, and great help ... maybe I have high expectations of Sephora from my Dallas experience, but even when it was slammed during the holidays, it was far better than this. What a waste of money having this many people doing so few things. You cannot pay me to go back to this location ....
