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July 2024 by zakk knott
Wow!! Just wow!! Never in my life have I had a worse experience at a store. First off I inqured about purchasing a finch, the lady tells me "I don't think there for sale" I replied why are they in the store then. She says "I don't know why there here" I asked could you go find out. And she acted like it was a big deal to find out. Finally she trys to ask another employee who I think was the manager named ebony? Who walks by in a rush says yes their for sale and proceeds to quickly turn away. I had to stop her again to ask how much, she says there all different prices and turns and walks away again. I stopped her again and said we'll how much she replies with the same reply. I then ask can you give me a range she abruptly answers idk 20-100. Again she trys to walk away. So again I had to stop her and point out and which one. She didn't know the price takes a photo. I didn't know what she was doing so I asked again do you know the price. She rudely replies I'm trying to find out what kind it is. Finally after a long horrible and rude back and forth she finally tells me it's 54 and proceeds and just stare at my as I look at the bird. I dont know what is going on here or why I was treated so horribly but this was just the worse, which is sad because they have a unique selection. The customer service here would ruin anyone's day so beware!!!
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July 2024 by Cristhian Rodriguez
Everything for your pet
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July 2024 by Ryland “Ryro” Ballingham
Very helpful when I was looking for a very specific item. Most stores, the workers staff around and expects you to use their app go find what toy are looking for. very refreshing that people actually help you here.
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July 2024 by Danny Barsanti
I guess they don't open at 9 on Saturdays? Got there and the employee inside signaled not open at 9:15
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June 2024 by Genesis Lee
Came to pet supermarket because they are one of the few places locally that sells Victor brand dog food. They have a nice selection of dog food, treats and toys. The prices on some of the items are rather high and I was able to find them almost half the price on Amazon. The manager was there and she was very helpful and helping me to locate the size dog food I was looking for.
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May 2024 by Jessica Balcom
Bought 4 gouramis from this location, all had ich(white parasitic spots on fins). Staff member lied and told me those were just “markings”. Well markings don’t spread to the rest of my fish. In store tanks are dirty and have dead fish floating in them. Looks like I’ll have to spend money fixing a problem that should’ve been handled by staff before fish were cleared for sale.
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May 2024 by Cheryl Meola
Friendly employees who care, products worth what they are asking, a variety of options for most pets. No store is perfect, but they are getting there.
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May 2024 by Janeris Valle
In their defense, there was a couple unfortunate circumstances while I was there however I just did not like how it was handled. I came in around 7:20 looking for a ferret and fell in love with one of them. An associate named Kj helped us get to know him and was great. However the whole plaza lost power for a second and I guess the card system went down which was not there fault. I had decided I wanted the ferret and had to grab something, I went up front waited for them to be finished handling all of the transactions they were in the middle of them and informed them I want the ferret and would be right back. I was not informed that they were only taking cash at that point. I left for about 10 minutes then returned to go through with the purchase, as we were waiting by the ferret cage for an employee to be available a different associate snuck up behind us and told us we had 6 minutes before they closed. I was apologetic and said okay I'm ready to just go through with the transaction right then. She then informed me that they were only taking cash at that time. This would've not stopped me if they had only informed me when I originally stepped out. So I then asked if I could put him on hold til tomorrow, she said they don't do hold on animals and then told me that those ferrets had been there for a couple weeks and they will be there tomorrow still. I come in the next day and he was sold. A lot of this was unlucky however the associate who was rushing us with an seemingly annoyed attitude just made the situation feel 10 times worse.
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April 2024 by Linda Cummin
Purchased puppy food
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April 2024 by Trey Taylor
Since the manager Calib left this store customer service is the worst I've ever dealt with. I lost $100 in and because it was 10 days they would not replace my fish. And No discount for new fish. I've spent $5000 n fish and equipment over past 2 years. I think at least give a 50% discount on replacement fish. So. DO NOT DO BUSINESS AT THIS LOCATION. You will regret it if you have a problem
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April 2024 by Travis W
A little of everything but not enough of anything.
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April 2024 by Adam Camara
A plethora of pet supplies and small pets for all your needs.
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March 2024 by Curtis H.
Purchased a pet food item, however, I selected the wrong brand. Returned the packages unopened less than two hours after I purchased, with the receipt and bag and was forced to accept a gift card, rather than a refund. Unacceptable and ridiculous! Why? I understand if the product was opened or no receipt, but this was not the case, yet this store will not provide a refund. Will never shop there again. Stupid policy and they just lost my business to PetSmart.
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March 2024 by Tj H.
This place was amazing a year ago. So friendly and helpful, idk what happened but these pass months I've been in the new store manager is rude. It should not not take 15 minutes to just get what I need when they're is no one in the store.
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February 2024 by Joe
They had what I needed for my aquarium, so it wasn't a bad experience. I just didn’t find the staff to be very knowledgeable. They were friendly, and I received excellent customer service; however, I couldn’t have my questions answered correctly. Most of the prices were much higher than competitors, so I don’t think I’d return.
