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July 2024 by MIRIAM MCNEIL
I woke up this morning to my car not starting. Due to the lights coming on only, that told me that it was the battery. After getting a jump from someone. That confirmed that it was the battery. So I started checking online to find out who have the most affordable price for my type of battery. NAPA was the one! So I went to this location and when I first came in…NO ONE WAS OUT FRONT. I stood near one of the desk and there was no one keeping a lookout for the customers coming in. So I called out to the employees I heard that were in the back. Alex came to the front and said that it’s only two of them in the store. That was interesting because I counted more than two people unless they were pretending to be incognito. There was one guy with a NAPA work shirt on in the back with basketball shorts on with some of his belly hanging out. I’m assuming he was incognito and was not suppose to work the front??♀️. Alex found my battery and brought to the front. I then paid for it and kindly asked if there was someone who could help me install it. He said “WE DON’T DO THAT HERE.” He wasn’t mean, just somewhat dismissive and wanted to be away from the front. I told him that my car is not always cranking up and I said it turns on and off….he told me that it could be my alternator but I misspoke when I said that my car turns off and on. The major thing that was disappointing was…no help to install NAPA’s brand batteries into customer’s vehicles. Wow!! I had to take NAPA’s battery to Oreillys and they were willing to help me in my time of need. They will now have a customer because of their act of kindness. And when I went in their store…someone was upfront ready to greet the customers. I called ahead and the young man named (Austin) was happy to help me and stood out front to make sure I saw him when I got to his location. He went the extra mile for me and I didn’t even purchase a battery with them. It speaks volumes when it comes to customer service and who embodies the Golden Rule. I will not be purchasing another battery from NAPA. Thank you!!
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July 2024 by Yoandry Collazo
Bad experience and terrible service. Bad treatment by the employee
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July 2024 by Thomas Rowell
Great place,great people. Darlene hooked me up with a part that AutoZone and advance did not know how to obtain. If you have a classic vehicle Napa Providence road in Brandon is the go to place. Overall great work Darlene. I will go there forever now for parts for my classic 1994 Ford ranger.
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February 2024 by Jack Jenkins
The waiting sound track needs changed gets old quickly
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February 2024 by CoastalKev
The other stores were selling me the wrong part. The part on the left was the worn out original. The part in the middle was the correct one. NAPA had the right part the first time. Thanks NAPA , I'll be back.
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February 2024 by Desiree Nelson
Great prices
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January 2024 by Rene Avila
Excellent customer service.
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November 2023 by Melvin Rosado
Took the alternator today… 11/19/2023around 4:30, the gentleman told me they didn’t test alternator and tried selling me one for 252$$… what kind of help desk employee would try selling you something without knowing if is good or bad.!!?I just had a wrong feeling… . No type of greetings, he asked no questions other than “what type of vehicle “Just bad customer service all around!Took the alternator to AutoZone.. guess what!! Is in perfect working condition…Don’t think the problem is NAPA, for some reason this gentleman didn’t wanted to take proper care of me….Had a feeling of not being welcomed in the store.
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November 2023 by Juan Zayas
Super slow service, Even when nobody else un the store.
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October 2023 by Darlene Nordheim
The Best!!
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September 2023 by Rose Nguyen
Although they did not have the part I needed the associate was very helpful.
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August 2023 by Yosdany Cedeño Gonzalez
I just went to this store but since I don't speak English they couldn't help me, I think they should have at least someone who is bilingual since there are many Hispanics in this country. It is just an advice.
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August 2023 by Juan Suarez
Not friendly staff, unaware of their products and recommendations. THANK YOU
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August 2023 by Gisela perez
Has the parts I needed
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August 2023 by Bernardo Rodriguez
Very helpful staff
