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March 2024 by Wes
This is a wonderful location! I came in to the store with some old broken frames and ask if they was some way to get them repaired. The staff here helped me quickly and efficiently and all while keeping a great smile and attitude. Cathy specifically helped me so much and got confirmation from me before making the repairs. I highly recommend this location as the staff are superb! I will be back in the future. Thanks again Cathy!
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March 2024 by Brandi Adams
Absolutely horrible experience. My own experience wasn’t the best especially for a place with not the best selection nor variety of frames. It took well over 14 days to finally get my frames then to top it off when they couldn’t reach me the day they called to confirm my child’s appointment because I was working, they cancelled my child’s appointment. They offered to reschedule but I decided to take my child and money elsewhere.
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March 2024 by jose castro
I made my appointment a week ago. When I arrived at the location, my appointment was canceled. I have been coming to this place for many years, and they canceled my appointment without notifying me. I drove for 2 hours to get here, and they refused to let me speak with a manager.
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March 2024 by PhilnDeb Russo
Friendly and professional service from our eye doctor and Angel who helped me pick out frames. I highly recommend LensCrafters at Regency Square in Brandon
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March 2024 by Jeff K
My wife and I got our eye exams and glasses here...everyone was extremely friendly and professional. We were amazed at the promptness of the glasses being delivered within 10 days. All staff were helpful, but Neisha made the experience perfect! Thanks!
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March 2024 by Lyn Lopez
From walking in and interacting with the front desk to odering glasses this was a great experience. Everyone was professional, helpful and knowlegable. The entire staff were great. Prices wee fair and service was exceptional. This is a great location. Willie was great helping with ordering glasses and Dr. Abdulgabbar was super.
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February 2024 by Rick Kazimir
Very friendly and professional
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February 2024 by Sandy Donahoe
I was charged for someone else’s glasses. On January 26,2024 Me and my daughter came in for an eye exam and that went fine. Afterwards we picked out glasses and was sent to the cash register to pay for them . Our eye insurance was used as well as my Healthcare spending account card . We left and the cashier called us back said something was wrong with my payment . It turns out I was charged for someone else’s glasses. The cashier said she would refund my money and I would have to pay for my “real” glasses . Turns out the return took 16 days to go back onto this card and a many phone calls on my part to resolve this matter. I think a policy should be put in place to always ask someone’s name and birthdate .I am a registered nurse and I have to ask name and birthdate before I can give medicine to someone and the cashier never asked our names when we came up to pay for our glasses . This also made my daughter have to reschedule her dentist appointment for 2 weeks later because she was going to use that healthcare spending account to pay for it and she has a lot of tooth pain . And to put the cherry on top of this experience when we went to pick up our glasses one of my daughters was sick and just wanted me to pick them up for her . The frames are the wrong ones not even the ones she wanted . What the hell is going on here?
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February 2024 by Pandora Russell
The lady that helped me with my glasses was very helpful and knowledgeable. She was friendly and had a lovely smile.
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February 2024 by Brian Sexton
I came in with my wife and bought a pair of glasses from Willie. She was great! We had a great experience and would highly recommend!
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February 2024 by Angela Halle
Great service and great Raybans! My son loves them.
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January 2024 by Candice S
This is my 2nd visit within 3 months and I had a great experience both times. I was greeted when I walked in store and helped shortly after. Everyone who helped me was pleasant and very helpful and gave great suggestions based on my wants/needs. There was 2 young ladies in specific (really wish I remembered their names) that went above and beyond assisting me. They were patient and kind and were such a great help!
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January 2024 by Crystal Humphrey
The doctors are great.
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December 2023 by Kenya
This facility advised they accepted my insurance, day of appointment they charge an extra $39 fee for extra scan, I believe for the Optomap Wide-field Retinal Scans that they stated was “MANDATORY”. I would’ve appreciated full transparency. Doctor was pretty cool and efficient nonetheless. Just another scheme for these doctors office to steal your money !! I don’t know about all location, however if you have insurance and your copay is $10 or no copay be prepared to pay more out of pocket at this location !!
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December 2023 by Challenging Riff
Nevin helped me out here with getting a new pair of Oakleys delivered to my home since the pair in store wasn’t to my liking. A good experience and friendly staff compared to the LensCrafters location in the mall, which I had a bad experience at….P.s. Reference that review if you want to know more.
