-
March 2024 by michelle murray
Fix the phones. It's all robotic and can never get a human. Went in yesterday for appointment and the advisor wasn't there. 2nd time I went in for a scheduled appointment and still haven't my taxes completed. They reschedule you without calling or sending out an email and you don't know until you show up. Come on guys, get better. Start by answering the phone!
-
March 2024 by Kristen Willig
Horrible time management. Can’t run on time and the lady at the front asking socials for everyone to hear. And no customer service skills. A joke.
-
February 2024 by Nathan Witherell
Booked an appointment a year ago for a date and time. Show up on the day of 15 minutes early for the appointment, an hour goes by and nothing. No urgency, very disappointing.
-
February 2024 by Alain Nguyen
Wonderful and efficient work
-
January 2024 by Joanna Pike
H & R Block provided great customer service and so much more.
-
March 2023 by Charlie Hunt
Fast and courteous.
-
March 2023 by Jose Rosado
They are ?% reliable
-
March 2023 by JoAnn Taylor
Allen Sharkey is a PRO!!! 5 STARS! *****
-
February 2023 by Kk Roberts
I worked with Karen Johnson again for the 3rd year and she was awesome. Very knowledgeable, very professional and extremely helpful.
-
February 2023 by Joshua Perez
They was very helpful!
-
June 2022 by Christine Clements
I went to this place of business the prior year and it WAS NOT a very good experience. The next year was also partly my fault for going back to this horrible place. If you are filing a basic return and they don't have to research or use their knowledge about taxes, it might work out for you. This year they charged me an extra $140 and when I asked why, my response was, I'm not sure and they acted like they were to busy to check on it even though I made an appointment for them to have time for me. That was only the first part of my disaster with this unacceptable buisness. They said I couldn't get any credit for a foster child I raised for the whole year. Like you can't get credit fostering children. Do NOT expect this buisness to do any type of research to help you get the any additional refund that you are allowed. My return was less then they charged me. This is only the second part of my disaster with this unacceptable buisness. Their credit card server was not working properly on their end. I had to send my bank statements twice and showed them clearly were it was taken out of my account. This is the third part of my continued disaster with this unprofessional buisness. I called them back at least 10 times regarding my refund. Each time they said they would research it and get back to me. A couple times they said, they was the only one in the office so it may be the next day or next week when they return my call. Not one person from this office or the Seffner office has returned my call. I left them a message on Thursday, no returned call and I left them a message today 05.23.22 and asked them to return my call. They only say, I have to pay them to get my return, even though I have and verified with them my bank statements were it was clearly withdrawal from my account. I'm going to give them tell the end of today to get it together. Then I'm calling the BBB on them. This office is horrible. I will post again when I get this nightmare over with; with the outcome. BEWARE FOLKS!!
-
May 2022 by Michael Brodin
JENEAN P. VAN MANEN is the woman you want to see see was able to help me figure out my ding with my 2020 taxes TWO YEARS LATER she was able to fix the issue.
-
April 2022 by Hank Shiver
Before you try and just get people in the door you should do a better job pairing them with an approximate tax consultant. Not having me sent away and get rescheduled because people don’t know how to do their job. Wont be coming back here, terrible experience.
-
April 2022 by Christina Bubel
Alenjdra Tarzana was amazing she walked me through everything. She went over and beyond the scope of her job. Couldn't have done it without her help.
-
March 2022 by Elizabeth Sanabria
No stars. The tax prepare Myrna was very rude.
