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July 2024 by K A
Truly disgusting staff in the women’s department. I believe the lady’s name was Michelle. I was looking for a business casual button up blouse and when I asked her for directions I said and I quote “I’m looking for a blouse that would go with a black pair of slacks.” Then that poor behaved, foul attitude lady responds in a degrading manor stating “Go to the kids section to find something because you’re not much of anything.” In the year of 2024 and at the sales rep grown age I would've never expect body shaming. I was so taken aback I didn’t even know to reply I just left it at a simple “okay” and took my business to JcPenny. This incident occurred on the 25th of this month.
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July 2024 by Technologist
Yesterday I was feeling bad to check out some items after the store is closed but “Zina” from the customer service from Dillard’s at Brandon mall was so welcoming and professional. “Zina”provided best customer services ever and will diffidently shop back at Dillard’s!!
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July 2024 by Sleek Money
I walked in at 5:50 just so a short spanish lady wearing hot pink can tell me the store is closed. All I wanted to buy was a Polo shirt but she insisted the store is closed and she locked the doors. Funny part is i still seen other people in the store. I thought retail employees were supposed to promote sales and business, not push it away or turn it down.
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June 2024 by Rebecca Potter
Needed a size our Dillards didn’t have, so I stopped in Brandon as I drove home. This store is really something special! I don’t know if it’s just the way things are laid out or what, but it has an elegant feel. Lingerie and shoe departments seem massive and full of things I haven’t seen in our store - and ours is new, @ UTC. Found what I needed and more!
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May 2024 by Mary Seaholm
Dillards is the only store I shop for clothing anymore. Great selection of clothing, shoes and accessories! I only have one complaint. There I only one salesclerk available for Women’s Clothing.
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April 2024 by Colleen Parker
I was assisted by the sales staff Deborah. In men’s wear Polo Ralph Lauren. She was so courteous and helpful. She made my shopping trip a very enjoyable experience.
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April 2024 by Ronita Kadoguchi
Love this store. Its better than Macys, and more expensive.
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April 2024 by Chloe Pimentel
Terri in the Vintage Designer department is AMAZING. could not recommend anyone else more than her. extremely helpful and knowledgeable on all products. extremely friendly and outgoing as well. would purchase from her again
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April 2024 by Paydra Barrett
Huda was the BEST!!! she was extremely sweet and so helpful with helping me pick a fragrance! she truly went above and beyond with her customer service! If you are shopping for any fragrance needs definitely ask for her she will hook you up!!
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April 2024 by Toni Varnell
Your representative, Casey Wiles, was awesome and very helpful when I came to your store.
Thank you for hiring people like her.
It was a pleasant experience!
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April 2024 by Jeanne L
Beautiful store…all the best brands…lots of friendly staff to assist! One of my favorites!
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March 2024 by Jerry B.
Absolutely appalling customer service at Dillard's today! I tried to return a Gold Label dress shirt that I had purchased just a few days ago because the product left me unsatisfied and caused physically damage to my neck. I wore the $55.00 Gold Label white dress shirt for an hour and it was for wedding pictures but I had to take it off due to the issue that it was causing irritation to my neck. The representative I spoke with was completely unhelpful. Right off the bat, the woman rudely said she can't return the product due to the fact that there was no tags. I provided the receipt and tags (which were proof of purchase). The lady then stated that she needed "authorization" to return it. Another lady came to "help" but same as the other one, gave me the same excuse. The lady then calls over a manager named John. I explained the situation to him but same as the other two they didn't believe me. At this point I genuinely felt as if I was being judged due to my age and appearance because of questions being made to me such as "Do you often wear dress shirts?". John also decided to state the fact he also "wears" Gold Label shirts and that this has never happened to him before, insinuating that he believes I'm lying. Not once in this entire situation or time period were these workers nice and warming, quite the opposite. Felt as if they believed I was lying just to get my money back from a product I was genuinely upset with. Never again will come to shop at a place like this.
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March 2024 by 자신있게희야
A great place for shopping
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February 2024 by 정말 대단해요상희
A great place for shopping
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February 2024 by Jorge Leon
Always something new to buy. My wife loves it. ❤️ happy wife ... happy me.
