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March 2024 by 1355 Forest Park
Do not come here! They couldn’t get me in for 3 months then when I arrived today at my 3:40pm appointment there was a delay. It’s 4:43pm and I still haven’t been seen. There has been issues here since I started coming years ago! Don’t waste your time here!
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March 2024 by Jim Griffin
Great service; tender care.
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February 2024 by mohamed akoud
Omnia is amazing and the main reason I come here.However the really have bad scheduling, first we scheduled an appointment for my daughter and they asked about all the details including her age and insurance and when we arrived they said she was too young and can’t see her. Then, we scheduled a cleaning appointment for myself to come and figure out they booked me too late for cleaning and they brought me only for xrays, so had to come for another appointment which they said only 11 is available, I asked if it could be 11:30 and they said NO, so I arrived on time and ended up waiting on the lobby for 45 minutes
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February 2024 by Deborah Barrera
The office staff was helpful, professional, and courteous. The doctors and dental hygienist or all wonderful. They also have their own in-house Dental discount program, which was a godsend for me since I don't have dental insurance. I've already recommended Bright Now! Dental on Brandon to 4 of my friends. ?
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February 2024 by Marda Hall
BrightNow was very professional. Everyone was so nice, friendly and efficient. My dental experience was very pleasant and pain free!
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February 2024 by Catherine Najera
We have been going to this place for years. The only reason to keep going there is because of the Technician; she is so lovely and always with a smile, but the office staff has always been very rude. Every time you go for a cleaning or the annual check, they make you wait for 2 hours and never get the service on time, and when I asked how long they will take, they always answer so badly and with an attitude. If you show up 10 minutes late they cancel your appointment and want to reschedule it for 3-4 months away but when you get there on time they take about 2 hours for a cleaning because it seems they are either overscheduling or short staff. You can see the poor technician bouncing from room to room, multitasking with multiple patients at a time. I, as patient, always have to wait until they want to provide the services, but when the patient needs the accommodation, they refuse. I feel that is not fair. Stay away from this place.
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January 2024 by Robert Lewis
First time with this Technician. She was excellent! Second time with this dentist. He is outstanding. When I made my appointment, I was hoping to get him again. Super Doctor!!!
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January 2024 by Martín Petersen Frers
Wasted my time. Had me go three times before any actual work could be done. Once I get to the appointment for the cleanup, when I remind them I have to proceed with the financing, they ask for documents that were never specified. I will take my business elsewhere
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January 2024 by Don Baker
When we were finished,we tried to set up new appointments but we're told they would call us back after we got home to set them---no one has called!!. the actual dental service was great but front desk needs work
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December 2023 by Lindsay Elsner
Amazing experience. Audra and Dr. Marrero made a great experience for my daughter who needed a crown on her front tooth. The temporary look amazing and can't wait to see when it's finished.
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December 2023 by Ronnie's Wraps
As a new patient I went in for a cleaning. The appointment was at 8 a.m. and I didn't leave until 10:45. The staff, including the dentist stood around and joke about birthday and ages, made arrangements for days off in December, everything but wait on me in an efficient manner. I will not recommend not return to that facility.
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December 2023 by Maylen Casanova
Highly recommend! I have LOTS of anxiety about going to the dentist, the Dr. Alexander Marrero-Plasencia and his assistant made me feel comfortable, they are friendly, very professional, supportive and always willing to answer a lot of questions.Excellent staff, service, and ease of scheduling.
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December 2023 by Rhonda Jean Anthenor
I am so upset with this Dentist. They charged my insurance company over $1000 just to have a cleaning done and charged way too much for crown work that I had done! And now my insurance company is denying most of it! They did not go over correctly the charges when I asked them what was going be billed!! Do not go here!!! I’ve also canceled any future business with this company as well!
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October 2023 by Carine Ozaki
I have 2 complaints about the Brandon, FL office: they do not provide any advice and they do not value my time. I selected this place for orthodontics work because they do both braces and plastic retainers and I wanted to hear the pros and cons of both options. They were not able to provide any advice and directed me to the plastic option. I now regret this decision and wish I had done my research before making the decision. They just think they know what’s best for me and don’t think they need to discuss it with me. They decided to also correct an underbite that I didn’t know I had, and I’m now always uncomfortable, no matter how I position my jaws. Maybe I actually needed this done but I would have liked to discuss it. I had my cleaning done there and they put antibiotics in between my teeth. I had never had that done and they looked at me weird when I questioned why I needed antibiotics.Every visit takes much longer than needed. It takes 20 minutes to just hand me over the next 5 retainers and check that the next one fits fine. A cleaning takes anywhere between 90 and 120 minutes. Even if you arrive early, you always wait way past your appointment time before they call you. I’m now stuck with them until the end of my orthodontics treatment but I will look for a different place after this treatment.I gave 2 stars because the actual work they do may be fine (I haven't gone there long enough to judge), but the interaction with the customer is awful.
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October 2023 by Ron V
It's been very hard for me to find a dentist I like and trust near me. I had a great experience and I felt confident that they were treating me like a patient and not just another revenue stream.
