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March 2025 by Concetta Jordan
Terrible experience yesterday with a guy named Muhammed. He was pushy, overbearing, hard to understand, scrutinizing me asking me several time for my driving license (taking a picture of it) and my social security number. I ve been a customer with xfinity for years and they should have everything on file...it seemed like a I was opening a bank account with him yesterday. My husband was there at first, purchasing a phone and Mohmmed told him he could not help him unless i was there too since im the primary on the acct!!? Really? My husband has been there doing business without me many time before with no problems and no questions. Muhammed was being just racist maybe!? We Will go to another location or definitely have someone else help us next time, not him.The younger kids are much nicer and smarter too! So choose your saleperson carefully when you go to this location or go somewhere else.
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March 2025 by Kat Ellis
When I got here it was fine. But an hour later, still trying to switch my phone over and when I tried to get on the store wifi, I couldn't. I was sent to the blond female store manager, who said no one can get on their store wifi. When I said it looked like there was a pineapple/ raspberry there she got angry and said that her "BF uses pineapples all the time and they're totally ok" 😒😳 Only ones using those devices are doing it to hack, so...ok. And rather then being yelled at by a girl who couldn't fix the problem with my phone connecting to Xfinity, I left. Later I found out she did not give me the plan I had asked for and was being charged for the phone plan that was free with interest. I spent months trying to fix this issue. Reported that the store manager had admitted the store interest is comprised and have no idea if corporate fixed it or even cared. People not caring or being kept ignorant about these issues is why hacking and phine fraud is out of control. I went to the other xfinity store and things are fine there.
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February 2025 by Josephine Myers
This whole company is a joke and wasted me so much time and money I’m so glad to be done with them and their crappy service. Made me drive 6 hours south to drop off equipment I specifically asked to mail back due to the closest office being 6 hours south was told I can’t over the phone and live chat then in store they LAUGHED and told me that wasn’t true and I could of mailed it. Customer service was trash the whole time I had them and the coverage was unreliable all 5 years unfortunate they were the only option in my small town up north
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February 2025 by Gina Gretz
Went in to set up a phone line (Voice) service for a cordless phone so my 88-year-old mother has a second phone besides her cell phone because she is having problems using her cell phone. Nice customer service lady, but the connection wasn't set up right. I was told to call a number to activate service and the phone line should be working in 2 hours. I call and get an AI Alien👽 who doesn't activate the voice line but texts me a link to "support" and a series of "try this" steps, and before I know it, I am on a path to a convoluted rabbit hole, trying to see what will work to get my mother's telephone line via Xfinity internet working. Mind you, I am the customer, but I'm working to fix their problems. After 2 hours last night and 1 hour of the same this morning, answering questions on the app, it still isn't working. A message on the app this morning said that the voice service was still processing, (what about the "on in 2 hours" I was told yesterday?) Today, the voice line still isn't on. I call the number again and the Alien tells me the modem is offline and I need to unplug it and plug it back in. My Mom can't reach down and unplug the modem, so I will need to drive an hour round-trip to do this, and also probably stand on my head, to get her a voice line for a cordless phone. I'm crossing my fingers it will work. This is the weekend. I'm an elementary school teacher and it's my only time to recharge and I will have spent half of it on doing the work of Comcast's Xfinity! It is absurd that this company makes it so hard for their service to work for its customers!
I can't call the store and ask why it's not working, I have to go in. They say, just use the app to activate it. That doesn't work. On top of this, the rep yesterday said my Mom would now be billed an additional $15 for renting the Gateway when adding the voice service. When it was just the internet service they gave her a promotion and there wasn't a $15 charge for it. Now we're giving Comcast more money for another service and they're asking the customer to pay more for the service, all because "it's not on a promotion now". She just started the internet service in October, 2024, 3 months ago, and now they are taking away that $15 credit they gave her. Her bill going from $25 to $68! For adding a phone line! I told the rep yesterday, "Are you kidding me?!" She didn't laugh.
They should pay me for all the hassle and trouble shooting I had to do!
Please run to another internet service provider!
After this hurrang of an experience I'm ready to cancel all of it!!
If I could give no star I would!!!
Very frustrated in Sarasota Bradenton!
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January 2025 by Liz Bee
Awful experience
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January 2025 by Stephanie Johnson
Came to drop off equipment for my parents. Have cancelation ID. Rude lady behind the desk refused to provide proof of receipt of the equipment. Typical xfinity customer service at its finest. This is one review I wish didn't need even one star because that's TOO much for this experience. Should have headed the others warnings...
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December 2024 by Roy Singh
horibble customer service, so unprofessional.
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December 2024 by V B
Went to drop off a piece of equipment and had to wait to drop it off and was told it would take 5mins per door greeter who then walked away which was fine and while waiting the person in charge of accepting the equipment began checking in the line of ppl at the door because other person stepped away and when confronted after about 20 mins of checking all the ppl in, I confronted the person and said they should help ppl as the order they arrive and then another worker took someone else right away that had equipment before two other ppl in front of me were still waiting as well and the person got rude and said we aren’t having this today we get everyone checked in first! This is NOT FAIR to all the other ppl waiting for their slowww service to get assisted. I wish I could switch companies due to being fed up with their poor internet service Ive had but unfortunately the other provider I would like does not service my area yet. Just be prepared to have time to spend here!!
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December 2024 by Irv Nelson
I am trying to transfer mobile service from Xfinity to Spectrum and Xfinity refuses to unlock my phone so I can transfer. I would not use Xfinity foe anything!!!
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November 2024 by Jorge Parga Suarez
Very bad internet service; weeks with problems and they still don't fix it
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November 2024 by Amy Labrie
Currently sitting here watching the employees tell people their place in line and taking people in front of them. When the individuals express concern, they are told to sit down and wait. Incredibly rude and little customer service. Some of these customers are elderly and waiting over and hour to be hushed by staff. Never seen anything like it!
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November 2024 by Scott Brooks
The people I have encountered at Xfinity are consistently patient and competent people. I'm serious. Really solid people who do care. They really are ready to try to help. The Company of Xfinity is an absolute dumpster fire of organization and communication. Their online web-assistant is a nightmare to work with. Hate it. Here's why, we lost our cable internet in a storm when a branch broke the main line. They came out and fixed it. Great! When they put in a new main line they disconnected our line, which makes but they never re-connected us. So we registered with their brilliant assistant who then texted us after the mainline was fixed and said our internet was now working in our neighborhood do we want to cancel the repairman in person appointment? We said, "No" because our internet wasn't working. Then 2 days later the brilliant assistant notified us our appointment was cancelled after a week of waiting because our internet was working...but it wasn't. We could literally see our cable line to the house disconnected high up on the telephone pole. But because their assistant is an AI it really is stupid and limited. So we lost all those days waiting. So, forget Xfininty assistant. Forget even trying to get ahold of tech support because that never happened after trying and trying and trying and trying and trying. So we go to the store. I literally had to drive to the store in the year of 2024 just to talk to a person because it's impossible to get someone live for help. In the store, again it was a good experience. Made my appointment online. Hardly waited. We had a great guy who helped us.It was very clear that he had a lot of knowledge and experience. He literally create this crazy story of kids and high voltage nonsense just to get us up the priority line. I'm like, "I'm not saying that, but if that's how it works don't let me stop you." So creating a false story is the only way to get things done at Xfinity. I give the guy high marks for being creative and solving our problems. Seriously, he knows how to cut through the chaos. Xfinity may not like it but as a customer I was very grateful. So then we wait two more day and a guy comes out from Xfinity - great guy who asks how we're doing. Really helpful. Understanding. We show him the problem that we're disconnected. He says he'll report it. So apparently our house was not in his tablet because he knew nothing about our problem. What??? So what software is that guy using because he is clearly not using the same software that the store is using or else he would have seen that our house had an order to repair attached to it? The next day someone comes out and connects us.! Yeah! Then two days later, no lie another Xfinity repairman, doesn't knock on our door, climbs a ladder and cuts the existing line that is already working and already buried and installs a new line to our house which is now laying on the grass between our house and the pole and leaves a message that this is a temporary fix. Guys, I can't make this stuff up. Again, highly competent people but a dumpster fire in terms of communication. They clearly do not talk to each other and who knows how many different software platforms they are using. In the words of the famous movie Cool Hand Luke, "What we have here is a failure to communicate." I'm serious. Do not use Xfinity. We're looking to get away from the company. Love the people but if you love dumpster fires then definitely sign up. I have never seen so much chaos in a company. Just pure chaos. And this happened a couple years ago with a different storm. It's just more of the same chaos. Great people though. And some of them are very frustrated by the chaos. They do have people who care and it's demonstrated in that frustration.
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November 2024 by Robert Eklund
Awful service, extremely "SLOW" and poorly managed.
Disgrace to xfinity!!!
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November 2024 by Jasmin Wallen
Horrible customer service from location and 800 number.
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November 2024 by Sky Thacker
Don't use them! They lost my number, it just disappeared into the ether when I tried to transfer it in and they didn't let me get a transfer PIN out, without going into the store just to show them my ID they will hold you number hostage. STAY AWAY!
